Information Support Technician - District Technology Department

Open until filled. This is a year-round position and will begin immediately. We may fill more than one vacancy from this posting. Application Process: Current District Regular and Temporary (through June 30, 2026) Employees: Submit your interest letter in TalentEd/Applicant Tracking, outlining you qualifications for this position. External Applicants (Including Substitutes and District Coaches): Submit an electronic application through TalentEd/Applicant Tracking (link on District website or click here https://hoodriver.tedk12.com/hire/index.aspx)Include a letter of interest, addressed to Tod Hilstad, Technology DirectorThree (3) recent letters of reference;Current resume;Unofficial college transcripts. Note: Official college transcripts will be required upon hire, if not already on file at the District Office. All materials need to be included in your TalentEd/Applicant Tracking application. JOB SUMMARY The Information Support Technician provides high-level Tier Two (2) support for district data systems, software applications, and information management processes. This position serves as a technical resource for schools and departments, resolving complex software-based inquiries escalated from the Helpdesk. The Technician works closely with the Information Support Coordinator to maintain data integrity, assist with state reporting, and provide advanced user support for the District's student information systems and integrated applications. ESSENTIAL DUTIES AND RESPONSIBILITIES Employees in this position perform some or all of the following tasks. Essential duties of this position include the following:Resolve complex technical inquiries and software-related service requests escalated from the Helpdesk (Tier 1).Integrate and maintain third-party data systems and applications with the district's primary student information system to ensure seamless data flow and functionality.Maintain and manage user access to Student Information Systems, including configuring security rights and roles.Provide tracking and technical support for ODE-required reports, ensuring data accuracy for submissions such as staff assignment, class schedule, CTE, and 9th grade on track.Assist users with the development of custom reports and data extracts for building-level needs such as enrollment, attendance, and discipline reports.Support the rollout and maintenance of the Student Information System platform and other district-wide software applications.Troubleshoot software-based integration issues and data interfaces between the student information system and third-party applications.Liaise with software vendors and help desks to resolve programming and high-level support issues.Analyze system data to identify and resolve data integrity issues before they impact district or state reporting.Conduct user training and develop documentation to assist staff in navigating complex data systems.Perform other duties as assigned WORKPLACE EXPECTATIONSWork effectively with and respond to people from diverse cultures or backgrounds.Demonstrate professionalism and appropriate judgment in behavior, speech, and dress in a neat, clean and appropriate manner for the assignment and work setting.Maintains regular and appropriate attendance and is on time for assignment(s) for the purpose of meeting the needs of the students and the district.Confer regularly with immediate supervisor.Follow all district policies, work procedures and reasonable requests by proper authority.Maintain the integrity of confidential information relating to a student, family, colleague or district patron.Develop job skills necessary to meet changes in the position.Meet applicable district physical ability/health and safety guidelines for the position. SUPERVISORY RESPONSIBILITIES All school employees have some responsibility for supervising students and assisting in maintaining a safe environment. This position does not supervise other employees. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High School Diploma with an Associate's or Bachelor's Degree, preferably in Computer Science or related field, or possess industry recognized computer/software development certification.Prior job-related experience in an information system or data management-related field.Possess current knowledge of information systems principles, procedures, and practices.High-level proficiency in data management systems and enterprise application software.Ability to serve as the "next tier" of support, troubleshooting complex issues escalated by the Helpdesk.Maintain strict confidentiality of staff and student records (FERPA/HIPAA compliance).Ability to understand and carry out oral and written instructions; read, interpret, and apply rules, regulations, and policies.Possess an instructional level of knowledge of current Microsoft and Apple operating systems, compatible applications, and hosting hardware.Ability to be flexible and accommodating to changing situations and processes.Adhere to safety practices and work within time constraints; providing a high level of customer service at all times and maintaining a positive image on behalf of the District.Ability to handle multiple conflicting priorities and respond to unexpected changes.Valid driver's license and proof of insurance. Required Testing: Any offer of employment made by Hood River County School District to an external candidate is contingent upon satisfactory results of:Drug screening tests for any illegal drug or substance classified in Schedules I through V under the Federal Controlled Substances Act, 21 U.S.C. 811 to 812. This includes, but is not limited to, marijuana, mind-altering substances or narcotic drugs such as hallucinogens, amphetamines, barbiturates, or any other illegal drug or controlled substance, except those federally recognized as legally prescribed by a physician and used as directed.May require a post offer physical abilities assessment.Nationwide criminal history verification - a background check for any convictions directly related to the duties and responsibilities of the position. Unless otherwise required by law, only job-related convictions will be considered and will not automatically disqualify the applicant from employment.Fingerprint-based nation-wide background clearance. The hourly pay range for this position for the 2025/26 school year is $24.24 to $27.55/hour; range will increase to $25.21 to $28.65/hour on July 1, 2026. This is a year-round position. HOOD RIVER COUNTY SCHOOL DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER. Reasonable accommodations for the application and interview process will be provided upon request and as required in accordance with the Americans with Disabilities Act of 1990. Disabled persons may contact Hood River County School District at 541/387-5016 for additional information or assistance. Speech or hearing impaired persons may contact Hood River County School District for assistance through the Oregon Telecommunications Relay Service by dialing 1-800-735-2900.