{"schemaVersion":"jobsearcher.job.v1","id":"4b4c13108ce4dfaa93561c9e","url":"https://jobsearcher.com/jobs/4b4c13108ce4dfaa93561c9e","canonicalUrl":"https://jobsearcher.com/jobs/4b4c13108ce4dfaa93561c9e","title":"Remote Support Associate (Printer Experience Required)","description":"Duration: W2 Contract up to 2 years with potential to convert to full-timeRemote: EST HoursDescriptionThis role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.OSA Level IIManage consumable inventoryReplace toner/consumables/paperEnsure adequate consumables are available at customer sitesClear paper jamsAssist end user with device functionalityCoordinated with HP with SW branded supportReport customer dissatisfaction to CSM/SDMAssist with the collection of usage pages per devices as neededSwap out devices with spares as neededPerform initial trouble shootingRequirements:High School Diploma or GED6+ months of Customer Service and/or IT experienceComfortability working directly with customers/customer service aptitude","company":"Insight Global","rawCompany":"insight global","isRemote":true,"isActive":false,"createdAt":"2026-07-31T11:11:47.049Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Support Associate (Printer Experience Required)","description":"Duration: W2 Contract up to 2 years with potential to convert to full-timeRemote: EST HoursDescriptionThis role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.OSA Level IIManage consumable inventoryReplace toner/consumables/paperEnsure adequate consumables are available at customer sitesClear paper jamsAssist end user with device functionalityCoordinated with HP with SW branded supportReport customer dissatisfaction to CSM/SDMAssist with the collection of usage pages per devices as neededSwap out devices with spares as neededPerform initial trouble shootingRequirements:High School Diploma or GED6+ months of Customer Service and/or IT experienceComfortability working directly with customers/customer service aptitude","datePosted":"2026-07-31T11:11:47.049Z","dateModified":"2026-07-31T11:11:47.049Z","hiringOrganization":{"@type":"Organization","name":"Insight Global","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4b4c13108ce4dfaa93561c9e"},"url":"https://jobsearcher.com/jobs/4b4c13108ce4dfaa93561c9e"}}