{"schemaVersion":"jobsearcher.job.v1","id":"4b46743e74fee4899c533ffd","url":"https://jobsearcher.com/jobs/4b46743e74fee4899c533ffd","canonicalUrl":"https://jobsearcher.com/jobs/4b46743e74fee4899c533ffd","title":"Computer Operations Lead","description":"This role is responsible for training and supporting the team. The Team Lead will help resolve issues and will be the main escalation point for incidents or requests. Additionally, the Team Lead is involved in the continuous improvement process, which includes performance assessment, report creation, metrics monitoring, and documentation.\nJob Responsibilities:\n\nManage the day-to-day activities of their team, including prioritizing support, delegating work, monitoring, and reporting trends, including security incident awareness, and ensuring efficient service delivery by leveraging the IT support specialists.\n\nServe as a high-level resource for their team and the main escalation point for customer service-related issues.\n Assists with the monitoring and tracking of inventory for the Information Technology cost center.\n\nWork closely with the IT leadership to identify areas for improvement in the processes, and workflows to implement strategies, to enhance overall efficiency, user satisfaction, and service quality.\n\nMonitor, analyze, and suggest improvements to work processes, for improved efficiencies, while keeping the knowledge library updated for the best experience for our customers and our IT team members.\n\nCollaborate with other IT departments to ensure that all service tickets are resolved and responded to promptly for the specified unit.\n\nPerforms Quality Assurance on customer incidents onsite or at remote sites, by ensuring that Service Level Agreements are met.\n\nResponsible for coordinating and scheduling audiovisual setups and video conferencing support\n\nTravel to remote locations to provide support, as needed\n\nPerform other duties as assigned\nRequired Skills:\n High school diploma or equivalent; additional certifications or relevant education is a plus.\n IT Enterprise experience is preferred\n Minimum two years’ experience in customer service and quality assurance.\n Minimum one year of supervisory experience managing staff and projects.\n Previous experience using a ticketing system that manages support requests and monitoring trends.\n Ability to manage multiple priorities and work independently or as part of a team\n Capacity to perform in high-pressure situations, with strong organizational and time-management skills\n Strong technical troubleshooting skills with hardware and software issues.\n Understanding of help desk processes and service management principles.\n Supervisory skills, including the ability to motivate, develop and empower team members.\n Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.\nJob Type: Contract\nPay: $30.00 - $35.00 per hour\nExpected hours: 40 per week\nSchedule:\n8 hour shift\nAbility to Commute:\nOcoee, FL 34761 (Preferred)\nAbility to Relocate:\nOcoee, FL 34761: Relocate before starting work (Preferred)\nWork Location: In person","company":"Tech Army","rawCompany":"tech army","city":"Ocoee","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-04T14:55:43.966Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Computer Operations Lead","description":"This role is responsible for training and supporting the team. The Team Lead will help resolve issues and will be the main escalation point for incidents or requests. Additionally, the Team Lead is involved in the continuous improvement process, which includes performance assessment, report creation, metrics monitoring, and documentation.\nJob Responsibilities:\n\nManage the day-to-day activities of their team, including prioritizing support, delegating work, monitoring, and reporting trends, including security incident awareness, and ensuring efficient service delivery by leveraging the IT support specialists.\n\nServe as a high-level resource for their team and the main escalation point for customer service-related issues.\n Assists with the monitoring and tracking of inventory for the Information Technology cost center.\n\nWork closely with the IT leadership to identify areas for improvement in the processes, and workflows to implement strategies, to enhance overall efficiency, user satisfaction, and service quality.\n\nMonitor, analyze, and suggest improvements to work processes, for improved efficiencies, while keeping the knowledge library updated for the best experience for our customers and our IT team members.\n\nCollaborate with other IT departments to ensure that all service tickets are resolved and responded to promptly for the specified unit.\n\nPerforms Quality Assurance on customer incidents onsite or at remote sites, by ensuring that Service Level Agreements are met.\n\nResponsible for coordinating and scheduling audiovisual setups and video conferencing support\n\nTravel to remote locations to provide support, as needed\n\nPerform other duties as assigned\nRequired Skills:\n High school diploma or equivalent; additional certifications or relevant education is a plus.\n IT Enterprise experience is preferred\n Minimum two years’ experience in customer service and quality assurance.\n Minimum one year of supervisory experience managing staff and projects.\n Previous experience using a ticketing system that manages support requests and monitoring trends.\n Ability to manage multiple priorities and work independently or as part of a team\n Capacity to perform in high-pressure situations, with strong organizational and time-management skills\n Strong technical troubleshooting skills with hardware and software issues.\n Understanding of help desk processes and service management principles.\n Supervisory skills, including the ability to motivate, develop and empower team members.\n Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.\nJob Type: Contract\nPay: $30.00 - $35.00 per hour\nExpected hours: 40 per week\nSchedule:\n8 hour shift\nAbility to Commute:\nOcoee, FL 34761 (Preferred)\nAbility to Relocate:\nOcoee, FL 34761: Relocate before starting work (Preferred)\nWork Location: In person","datePosted":"2026-08-04T14:55:43.966Z","dateModified":"2026-08-04T14:55:43.966Z","hiringOrganization":{"@type":"Organization","name":"Tech Army","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ocoee","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4b46743e74fee4899c533ffd"},"url":"https://jobsearcher.com/jobs/4b46743e74fee4899c533ffd"}}