{"schemaVersion":"jobsearcher.job.v1","id":"4b391e7d79d2d20253f16b72","url":"https://jobsearcher.com/jobs/4b391e7d79d2d20253f16b72","canonicalUrl":"https://jobsearcher.com/jobs/4b391e7d79d2d20253f16b72","title":"Tech Support Agent","description":"Technical Support Agent\nFull Time\nSacramento, CA\nIf you are a forward-thinker interested in technical support, then keep reading! We are searching for a Technical Support Agent to join our Elevator Controls team at Vantage Elevation.\nAbout Us\nVantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.\nRequirements\nWe are searching for a candidate with:\nAA or Technical Degree in Electronics (or equivalent work experience).\n3-5 years of previous hands-on technical work experience in a customer support environment, preferably related to elevator systems.\nSpanish speaking preferred.\nMust have basic understanding of electrical principles.\nAbility to read and interpret line diagrams and schematics.\nAbility to multi-task efficiently.\nStrong communication skills, verbal and written, including fluency in English.\nTechnical Support experience related to elevator systems a plus.\nGood knowledge of elevator systems and control equipment and demonstrated expertise in troubleshooting a plus.\nInitiative and self-reliance.\nDuties and Responsibilities\nA typical day may include:\nWork directly with customers to provide services and assists in resolving technical problems with EC control systems in any of the following areas – Delivery, Installation, Adjustment, Operation, Maintenance, Failure, Reconfiguration/modification, Upgrade & Repair.\nRequires use of discretion to effect timely solution of problems to ensure customer satisfaction, eliminate downtime, and prevent cost overruns.\nAnalyze and verify proper operation of elevator control options to meet customer needs, safety/code requirements and company standards.\nEffectively articulate necessary technical information to customers in a simple and concise manner over the telephone or via e-mail.\nDocument customer issues and steps taken to resolve the issue.\nMonitor call queues and respond with a sense of urgency, ensuring process adherence.\nProvide customer technical training and technical presentations as needed, both in-house and/or at customer locations.\nEscalate unresolved customer complaints and issues to management to ensure timely response and closure of the escalated customer complaint and issue.\nAfter-hours on-call availability may be required in this position.\nPeriodic travel to customer sites may be required in this position. Must be willing travel on short notice.\nProvide technical/sales engineering support and/or training when needed.\nOther job-related assignments as assigned.\nBenefits of Working With Us\n$26 - $28 per hour and potential for bonus\nMedical/Dental/Vision/Life Insurance\nHSA\n401(K)/Company Match/ Non-Elective\nGenerous Paid Time Off (PTO)\nTuition Reimbursement\nEmployee Assistance Program (EAP)\n… and more!\nPosition Details\nFull time Position, In Person\nMonday-Friday 6:00 AM - 3:00 PM, 40 hour work week\nSacramento, CA\nVantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\nLike What You Read?\nIf you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your hard work then we invite you to apply.\nPay: $26.00 - $28.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nProfessional development assistance\nReferral program\nTuition reimbursement\nVision insurance\nPeople with a criminal record are encouraged to apply\nApplication Question(s):\nAre you at least 18 years of age?\nAre you willing to consent to a background check if offered employment?\nWork Location: In person","company":"Vantage Elevation","rawCompany":"vantage elevation","city":"Sacramento","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-04T23:27:02.813Z","occupations":[{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"17-3024.00","title":"Electro-Mechanical and Mechatronics Technologists and Technicians","slug":"electro-mechanical-and-mechatronics-technologists-and-technicians"},{"code":"47-4021.00","title":"Elevator and Escalator Installers and Repairers","slug":"elevator-and-escalator-installers-and-repairers"}],"industries":[{"code":"238290","title":"Other Building Equipment Contractors","slug":"other-building-equipment-contractors"},{"code":"333921","title":"Elevator and Moving Stairway Manufacturing","slug":"elevator-and-moving-stairway-manufacturing"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support Agent","description":"Technical Support Agent\nFull Time\nSacramento, CA\nIf you are a forward-thinker interested in technical support, then keep reading! We are searching for a Technical Support Agent to join our Elevator Controls team at Vantage Elevation.\nAbout Us\nVantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.\nRequirements\nWe are searching for a candidate with:\nAA or Technical Degree in Electronics (or equivalent work experience).\n3-5 years of previous hands-on technical work experience in a customer support environment, preferably related to elevator systems.\nSpanish speaking preferred.\nMust have basic understanding of electrical principles.\nAbility to read and interpret line diagrams and schematics.\nAbility to multi-task efficiently.\nStrong communication skills, verbal and written, including fluency in English.\nTechnical Support experience related to elevator systems a plus.\nGood knowledge of elevator systems and control equipment and demonstrated expertise in troubleshooting a plus.\nInitiative and self-reliance.\nDuties and Responsibilities\nA typical day may include:\nWork directly with customers to provide services and assists in resolving technical problems with EC control systems in any of the following areas – Delivery, Installation, Adjustment, Operation, Maintenance, Failure, Reconfiguration/modification, Upgrade & Repair.\nRequires use of discretion to effect timely solution of problems to ensure customer satisfaction, eliminate downtime, and prevent cost overruns.\nAnalyze and verify proper operation of elevator control options to meet customer needs, safety/code requirements and company standards.\nEffectively articulate necessary technical information to customers in a simple and concise manner over the telephone or via e-mail.\nDocument customer issues and steps taken to resolve the issue.\nMonitor call queues and respond with a sense of urgency, ensuring process adherence.\nProvide customer technical training and technical presentations as needed, both in-house and/or at customer locations.\nEscalate unresolved customer complaints and issues to management to ensure timely response and closure of the escalated customer complaint and issue.\nAfter-hours on-call availability may be required in this position.\nPeriodic travel to customer sites may be required in this position. Must be willing travel on short notice.\nProvide technical/sales engineering support and/or training when needed.\nOther job-related assignments as assigned.\nBenefits of Working With Us\n$26 - $28 per hour and potential for bonus\nMedical/Dental/Vision/Life Insurance\nHSA\n401(K)/Company Match/ Non-Elective\nGenerous Paid Time Off (PTO)\nTuition Reimbursement\nEmployee Assistance Program (EAP)\n… and more!\nPosition Details\nFull time Position, In Person\nMonday-Friday 6:00 AM - 3:00 PM, 40 hour work week\nSacramento, CA\nVantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\nLike What You Read?\nIf you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your hard work then we invite you to apply.\nPay: $26.00 - $28.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nProfessional development assistance\nReferral program\nTuition reimbursement\nVision insurance\nPeople with a criminal record are encouraged to apply\nApplication Question(s):\nAre you at least 18 years of age?\nAre you willing to consent to a background check if offered employment?\nWork Location: In person","datePosted":"2026-08-04T23:27:02.813Z","dateModified":"2026-08-04T23:27:02.813Z","hiringOrganization":{"@type":"Organization","name":"Vantage Elevation","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sacramento","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4b391e7d79d2d20253f16b72"},"url":"https://jobsearcher.com/jobs/4b391e7d79d2d20253f16b72"}}