{"schemaVersion":"jobsearcher.job.v1","id":"4b1b83d5a1bea677834c27c9","url":"https://jobsearcher.com/jobs/4b1b83d5a1bea677834c27c9","canonicalUrl":"https://jobsearcher.com/jobs/4b1b83d5a1bea677834c27c9","title":"Application Support Engineer","description":"About The Role\nThis position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.\nFDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.\nFDM is seeking an APPLICATION SUPPORT ENGINEER to support a project in the FINANCIAL SERVICES sector. Involvement in this project is anticipated to last initially 12 MONTHS but may be extended.\nThis role will be REMOTE with NO requirements to be in office.\nAbout You\nJob Information\nFinancial Services Client is seeking a motivated and detail-oriented Application Support Engineer to join a technical operation team. The candidate must be willing and able to work Central OR Pacific Time Zone hours. The Application Support Engineer will play a vital role in ensuring continuous operation and performance of a core platform, which is hosted on AWS. In this role, you will be responsible for troubleshooting and resolving application and system issues, managing incidents, performing routine system health checks, and collaborating with product, development, SRE and operations team to maintain system stability and efficiency. The ideal candidate possesses a strong technical background, excellent problem-solving skills, and hands-on experience with cloud environment and relational databases.\nKey Job Functions\nApplication Troubleshooting & Resolution:\nProvide L2/L3 technical support for production applications.\nMonitor system health, respond to alerts, diagnose incidents and drive timely resolution to minimize downtime and service disruptions.\nInvestigate, and resolve complex technical issues, ensuring timely resolution in line with\nService Level Agreements (SLAs).\nSupport policies, internal controls and procedures designed to create value and minimize risk.\nSystem Monitoring & Maintenance:\nPerform regular health checks and proactive monitoring of CSP applications their underlying AWS infrastructure components.\nAssist with performing shakeout for applications patches, upgrade and new releases ensuring minimal disruption to business operations.\nData Analysis & Integrity:\nInvestigate data discrepancies within CSP applications and databases, working to correct issues and prevent its recurrence.\nSupport data extraction and manipulation for reporting, analysis and audit purposes using advanced SQL queries across various database platforms.\nContribute to special projects and team objectives, championing continuous improvement initiatives.\nDocumentation & Knowledge Management:\nDevelop and update knowledge base articles to empower end-users and improve first time resolution rates.\nContribute to runbook and operational guides for supported applications.\nOn-Call Support:\nParticipate in a rotating on-call schedule to provide after-hour support for critical application issues as required.\nRespond promptly to alerts and incidents, troubleshooting and resolving problems to minimize business impact.\nEscalate issues to senior team members or development teams as required.\nDocument all on-call activities and resolution clearly.\nAble to perform real time incident coordination, root cause analysis, drive follow-ups (post-mortems, action items) to prevent recurrence.\n\nEducation\nBachelor’s degree in Computer Science, MIS or related technical field required.\n\nMinimum Experience\nMinimum 3 years of experience in an application support or similar technical role, preferably within the financial services industry with demonstrable experience supporting applications hosted on cloud platforms.\n2+ Experience with ITSM Tools such as ServiceNow, Remedy or other ticketing tools.\n2+ years of experience supporting application built on Java (Tomcat, JBoss) or .Net Stack.\n2+ years of experience with on-call support on a rotation basis providing 24x7 support.\n2+ years of SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures\n\nSpecialized Knowledge & Skills\nWorking experience on Cloud Infrastructure, such as AWS, and experience with Splunk or any other APM tool.\nCommand Center experience or experience managing major incident events is desirable.\nProficiency in ITIL processes required. ITIL certification preferred.\nFamiliarity with Atlassian tool (JIRA, Confluence).\nAbout Us\nAbout FDM\nFDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.\nWith 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time—while guiding our people toward exponential growth.\nGlobal impact – 18 centers across North America, APAC, the UK, and Europe\n25,000+ careers launched – and counting\n300+ trusted client partners\nCommitted to Equal Opportunities\nTech careers should be for everyone. With 75+ nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot—no barriers, just opportunities.\nAdditional Considerations\nFDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.","company":"Fdm Group","rawCompany":"fdm group","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T13:34:10.862Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"523940","title":"Portfolio Management and Investment Advice","slug":"portfolio-management-and-investment-advice"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"About The Role\nThis position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.\nFDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.\nFDM is seeking an APPLICATION SUPPORT ENGINEER to support a project in the FINANCIAL SERVICES sector. Involvement in this project is anticipated to last initially 12 MONTHS but may be extended.\nThis role will be REMOTE with NO requirements to be in office.\nAbout You\nJob Information\nFinancial Services Client is seeking a motivated and detail-oriented Application Support Engineer to join a technical operation team. The candidate must be willing and able to work Central OR Pacific Time Zone hours. The Application Support Engineer will play a vital role in ensuring continuous operation and performance of a core platform, which is hosted on AWS. In this role, you will be responsible for troubleshooting and resolving application and system issues, managing incidents, performing routine system health checks, and collaborating with product, development, SRE and operations team to maintain system stability and efficiency. The ideal candidate possesses a strong technical background, excellent problem-solving skills, and hands-on experience with cloud environment and relational databases.\nKey Job Functions\nApplication Troubleshooting & Resolution:\nProvide L2/L3 technical support for production applications.\nMonitor system health, respond to alerts, diagnose incidents and drive timely resolution to minimize downtime and service disruptions.\nInvestigate, and resolve complex technical issues, ensuring timely resolution in line with\nService Level Agreements (SLAs).\nSupport policies, internal controls and procedures designed to create value and minimize risk.\nSystem Monitoring & Maintenance:\nPerform regular health checks and proactive monitoring of CSP applications their underlying AWS infrastructure components.\nAssist with performing shakeout for applications patches, upgrade and new releases ensuring minimal disruption to business operations.\nData Analysis & Integrity:\nInvestigate data discrepancies within CSP applications and databases, working to correct issues and prevent its recurrence.\nSupport data extraction and manipulation for reporting, analysis and audit purposes using advanced SQL queries across various database platforms.\nContribute to special projects and team objectives, championing continuous improvement initiatives.\nDocumentation & Knowledge Management:\nDevelop and update knowledge base articles to empower end-users and improve first time resolution rates.\nContribute to runbook and operational guides for supported applications.\nOn-Call Support:\nParticipate in a rotating on-call schedule to provide after-hour support for critical application issues as required.\nRespond promptly to alerts and incidents, troubleshooting and resolving problems to minimize business impact.\nEscalate issues to senior team members or development teams as required.\nDocument all on-call activities and resolution clearly.\nAble to perform real time incident coordination, root cause analysis, drive follow-ups (post-mortems, action items) to prevent recurrence.\n\nEducation\nBachelor’s degree in Computer Science, MIS or related technical field required.\n\nMinimum Experience\nMinimum 3 years of experience in an application support or similar technical role, preferably within the financial services industry with demonstrable experience supporting applications hosted on cloud platforms.\n2+ Experience with ITSM Tools such as ServiceNow, Remedy or other ticketing tools.\n2+ years of experience supporting application built on Java (Tomcat, JBoss) or .Net Stack.\n2+ years of experience with on-call support on a rotation basis providing 24x7 support.\n2+ years of SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures\n\nSpecialized Knowledge & Skills\nWorking experience on Cloud Infrastructure, such as AWS, and experience with Splunk or any other APM tool.\nCommand Center experience or experience managing major incident events is desirable.\nProficiency in ITIL processes required. ITIL certification preferred.\nFamiliarity with Atlassian tool (JIRA, Confluence).\nAbout Us\nAbout FDM\nFDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.\nWith 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time—while guiding our people toward exponential growth.\nGlobal impact – 18 centers across North America, APAC, the UK, and Europe\n25,000+ careers launched – and counting\n300+ trusted client partners\nCommitted to Equal Opportunities\nTech careers should be for everyone. With 75+ nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot—no barriers, just opportunities.\nAdditional Considerations\nFDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.","datePosted":"2026-08-14T13:34:10.862Z","dateModified":"2026-08-14T13:34:10.862Z","hiringOrganization":{"@type":"Organization","name":"Fdm Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4b1b83d5a1bea677834c27c9"},"url":"https://jobsearcher.com/jobs/4b1b83d5a1bea677834c27c9"}}