Ticket Service Representative - Part Time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Player 15 Group - the sports & entertainment brand behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center - is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community. Our culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.We are seeking an experienced and motivated Ticket Service Representative to join our team. In this high-impact role, you will support all facets of the ticket office as the first point person when ticketing issues arise at the counters or phones. The incumbent is in place to handle issues and questions to ease the load of managers and produce quick resolutions to guest problems or questions. The TSR Captain position allows managers to focus on larger issues resulting in the overall guest experience to be at its highest level. What You Will Do:Greet each guest in a friendly and enthusiastic mannerPerform assigned duties with a focus on excellent guest serviceSell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing systemProvide information regarding event schedules, various pricing and seatingarrangementsExplain venue and show promoter policies for all eventsTroubleshooting digital ticketing issues within the Suns and Ticketmaster AppsAnswer ticket office phone lineProvide general information regarding arena policies and event detailsMaintains regular and reliable attendance (60% monthly event availability)Stay current on events scheduled at the Footprint CenterTroubleshooting event night issues (customer account issues, ticket transfers,scanning, etc.)Balancing and reconciling daily/nightly ticket salesEnsure compliance with ticket related ADA lawsAssist in box office cleanlinessFollow dress code policy-Business casualOther administrative duties as assigned What We Need from Our Ticket Service Representative:Excellent customer service and interpersonal skillsEffective problem solving using multiple ticketing software platformsBasic computer skillsAttention to detail in a fast-paced environmentMaintain a professional appearance and demeanorEnglish/Spanish bilingual is a plus Experience/ Education Requirements:Minimum six months guest service experience requiredCash handling and credit card transaction experience preferredHigh School Diploma What You Can Expect: The work environment characteristics described here are representative of those that must be met by Ticket Service Representative to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Flexible schedule includes weekends, evenings, some holidays and some overtime to meet business needsMost event shifts begin at 4:45 PM and last 3-5 hours.Non-event phone line day shift are available Monday-Friday 10am-5pmAbility to stand for extended periods of timeMust be able to work 60% of events or day shifts each monthWork Indoors, away from the elementsL-Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.Ability to work and communicate in noisy environmentsThis role is computer based and will require extended periods of time working in front of a computer screenRepeating motions that may include the wrists, hands and/or fingersAbility to interpret data and respond accordinglyAbility to Read, Write & Speak in EnglishPerks:o Discounts at Fanatics Team Shopo Tickets available for Phoenix Suns and Phoenix Mercury gamesVisit our Culture page to learn more about our culture and work environment