Detail Manager

About the Organization We are Spitzer Autoworld! We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are looking for YOU to join our award-winning team as our most valuable asset. We pride ourselves on being customer focused and technology driven. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation. Our excellent benefits include: Medical Dental Vison Company paid life insurance Voluntary life insurance Short term and long term disability Accident insurance Critical illness policies Generous paid time off 401K with a 5% company match Employee assistance program Benefit concierge services EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Full-Time/Part-Time Full-Time Location Spitzer Chevrolet Northfield Description Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer Chevrolet of Northfield wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! It is time to improve your life, take pride in your work, and join us in our mission to respectfully provide customers with our true value pricing for their next vehicle. As the Detail Manager, you will lead the daily operations while ensuring exceptional customer service, operational efficiency, and dealership-ready vehicle quality. This role is responsible for supervising detailers, managing workflow in a fast-paced dealership environment, and maintaining high standards for productivity, safety, and performance. The Detail Manager will have strong leadership skills, excellent organization, and the ability to step in and perform hands-on detailing when needed to keep operations running smoothly. While you take care of our customers, we will take care of you! FULL-TIME BENEFITS:Flexible work schedule - 5 day work week!Ongoing training with Spitzer UniversityOpportunities for advancement - we love to promote from within the organization!401K with a 5% employer matchMedical, dental, and vision insuranceGenerous paid time off - 80 hours after 1 year of servicePaid uniformsEmployee assistance programVoluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution ESSENTIAL DUTIES AND RESPONSIBILITIES:Manage daily operations of the dealership detail departmentManage detail department employee schedule to maintain proper coverage at all timesMaintain staffing of the departmentCoordinate vehicle flow and prioritize unitsEnsure all vehicles meet dealership presentation and quality standardsPerform quality control inspections on completed detail workTrain, coach, and develop detailer and support staffMaintain company standards for turnaround times while ensuring attention to detailCommunicate effectively with service and sales departmentsMonitor and maintain cleanliness of the detail department and wash bay areasManage inventory and ordering of detailing supplies and chemicalsHands-on detailing work is required alongside detailersIdentify opportunities for process improvements that enhance efficiency and service quality.Ensure proper care and safe handling of customer and dealership vehiclesMaintain compliance with safety procedures and company policiesOther duties assigned Position Requirements MINIMUM QUALIFICATIONS:Previous experience managing or supervising an automotive detail department preferredPrevious dealership experience strongly preferredHands-on automotive detailing experience requiredExperience working in a fast-paced automotive environmentAbility to lead a team while maintaining accountability and productivityStrong organizational and communication skillsKnowledge of detailing chemicals, equipment, and proper usageExperience with ceramic coatings preferredAbility to operate buffers, extractors, steamers, and detailing equipment safelySubmit to and successfully complete MVR, background check and pre-employment drug screeningMust be authorized to work in the United States AAP/EEO STATEMENT/ADA STATEMENT: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Shift Days This position is currently accepting applications.