{"schemaVersion":"jobsearcher.job.v1","id":"4aeaa93419d0896d5d2927cd","url":"https://jobsearcher.com/jobs/4aeaa93419d0896d5d2927cd","canonicalUrl":"https://jobsearcher.com/jobs/4aeaa93419d0896d5d2927cd","title":"AI Developer","description":"AI & Automation Professional\nLocation: Flexible / Remote with global collaboration\nRole Overview\nWe are looking for a hands-on AI developer to support the transformation of our Global IT Service Desk through practical, scalable, and measurable AI solutions.\nThis role will primarily focus on delivering AI-enabled capabilities that improve users experience, increase self-service adoption, reduce manual efforts, and support faster resolution of IT requests and incidents. The ideal candidate will have strong experience designing and developing AI-driven solutions, with exposure to platforms such as ServiceNow, Power Automate, conversational AI, workflow automation, and data-driven service improvement.\nAlthough the role supports Service Desk transformation, the main focus is not traditional service desk operations. The priority is to build and deliver AI and automation solutions that create measurable business value.\nKey Responsibilities\nStrategy & Assessment\nAssess current Service Desk processes, workflows, and ticket volumes (incidents, requests, self-service).\nIdentify high-impact automation and AI use cases aligned to business outcomes (cost reduction, AHT, deflection, CSAT).\nSupport AI & automation roadmap, including quick wins and mid/long-term opportunities.\nSolution Design & Implementation\nDesign and implement AI solutions using ServiceNow (Flow Designer, Virtual Agent, Integration Hub) and automations using Power Automate.\nBuild and optimize chatbot/conversational AI capabilities to drive self-service and reduce contact volume.\nDevelop automations for common Service Desk tasks (e.g., password resets, access provisioning, incident routing, knowledge surfacing).\nProcess Optimization\nStandardization and streamline workflows across global Service Desk operations.\nIntroduce intelligent routing, triage, and knowledge recommendations leveraging AI.\nPartner with IT teams (Infrastructure, Security, Workplace, Apps) to embed automation into end-to-end processes.\nData & Performance Management\nSupport KPIs and success metrics (deflection rate, automation rate, AHT reduction, resolution time, cost per ticket).\nBuild dashboards and reporting to track automation impact and ROI.\nUse analytics to continuously refine and expand automation opportunities.\nGovernance & Enablement\nEstablish automation governance (intake, prioritization, design standards).\nCreate reusable frameworks and best practices for scaling automation globally.\nUpskill internal teams on AI/automation tools, processes, and adoption.\nKey Deliverables\nAI & Automation opportunity assessment and prioritized backlog.\n6–12 month roadmap with measurable targets (e.g., 10–20% ticket reduction).\nImplemented automations and chatbot use cases (with documented results).\nKPI dashboard and reporting framework.\nGovernance model and operating playbook.\nQualifications\nRequired Experience\n5+ years in ITSM, Service Desk, IT Operations optimization and AI.\nProven experience implementing automation within ServiceNow (or comparable ITSM platforms).\nHands-on experience with conversational AI / chatbot tools (e.g. ServiceNow Virtual Agent).\nDemonstrated success delivering measurable efficiency gains (cost reduction, ticket. deflection, AHT improvement).\nTechnical Skills\nServiceNow (Flow Designer, Virtual Agent, scripting preferred).\nAPI integrations and workflow automation.\nData analysis and reporting (Power BI, ServiceNow Performance Analytics, or similar).\nUnderstanding of AI/ML use cases in IT operations.\nCore Competencies\nStrong stakeholder management across global IT teams\nAbility to translate business needs into scalable technical solutions\nComfortable operating in a complex, cross-functional environment\nSuccess Criteria\nDeliver baseline assessment and automation roadmap\nLaunch 3–5 high-impact automation use cases (quick wins)\nEstablish KPI tracking and demonstrate early value (e.g., deflection or AHT reduction)\nAlign cross-functional stakeholders on governance and execution model\nPay: Up to $62.00 per hour\nWork Location: Remote","company":"Pomeroy Technologies","rawCompany":"pomeroy technologies","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-15T13:44:18.373Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"AI Developer","description":"AI & Automation Professional\nLocation: Flexible / Remote with global collaboration\nRole Overview\nWe are looking for a hands-on AI developer to support the transformation of our Global IT Service Desk through practical, scalable, and measurable AI solutions.\nThis role will primarily focus on delivering AI-enabled capabilities that improve users experience, increase self-service adoption, reduce manual efforts, and support faster resolution of IT requests and incidents. The ideal candidate will have strong experience designing and developing AI-driven solutions, with exposure to platforms such as ServiceNow, Power Automate, conversational AI, workflow automation, and data-driven service improvement.\nAlthough the role supports Service Desk transformation, the main focus is not traditional service desk operations. The priority is to build and deliver AI and automation solutions that create measurable business value.\nKey Responsibilities\nStrategy & Assessment\nAssess current Service Desk processes, workflows, and ticket volumes (incidents, requests, self-service).\nIdentify high-impact automation and AI use cases aligned to business outcomes (cost reduction, AHT, deflection, CSAT).\nSupport AI & automation roadmap, including quick wins and mid/long-term opportunities.\nSolution Design & Implementation\nDesign and implement AI solutions using ServiceNow (Flow Designer, Virtual Agent, Integration Hub) and automations using Power Automate.\nBuild and optimize chatbot/conversational AI capabilities to drive self-service and reduce contact volume.\nDevelop automations for common Service Desk tasks (e.g., password resets, access provisioning, incident routing, knowledge surfacing).\nProcess Optimization\nStandardization and streamline workflows across global Service Desk operations.\nIntroduce intelligent routing, triage, and knowledge recommendations leveraging AI.\nPartner with IT teams (Infrastructure, Security, Workplace, Apps) to embed automation into end-to-end processes.\nData & Performance Management\nSupport KPIs and success metrics (deflection rate, automation rate, AHT reduction, resolution time, cost per ticket).\nBuild dashboards and reporting to track automation impact and ROI.\nUse analytics to continuously refine and expand automation opportunities.\nGovernance & Enablement\nEstablish automation governance (intake, prioritization, design standards).\nCreate reusable frameworks and best practices for scaling automation globally.\nUpskill internal teams on AI/automation tools, processes, and adoption.\nKey Deliverables\nAI & Automation opportunity assessment and prioritized backlog.\n6–12 month roadmap with measurable targets (e.g., 10–20% ticket reduction).\nImplemented automations and chatbot use cases (with documented results).\nKPI dashboard and reporting framework.\nGovernance model and operating playbook.\nQualifications\nRequired Experience\n5+ years in ITSM, Service Desk, IT Operations optimization and AI.\nProven experience implementing automation within ServiceNow (or comparable ITSM platforms).\nHands-on experience with conversational AI / chatbot tools (e.g. ServiceNow Virtual Agent).\nDemonstrated success delivering measurable efficiency gains (cost reduction, ticket. deflection, AHT improvement).\nTechnical Skills\nServiceNow (Flow Designer, Virtual Agent, scripting preferred).\nAPI integrations and workflow automation.\nData analysis and reporting (Power BI, ServiceNow Performance Analytics, or similar).\nUnderstanding of AI/ML use cases in IT operations.\nCore Competencies\nStrong stakeholder management across global IT teams\nAbility to translate business needs into scalable technical solutions\nComfortable operating in a complex, cross-functional environment\nSuccess Criteria\nDeliver baseline assessment and automation roadmap\nLaunch 3–5 high-impact automation use cases (quick wins)\nEstablish KPI tracking and demonstrate early value (e.g., deflection or AHT reduction)\nAlign cross-functional stakeholders on governance and execution model\nPay: Up to $62.00 per hour\nWork Location: Remote","datePosted":"2026-08-15T13:44:18.373Z","dateModified":"2026-08-15T13:44:18.373Z","hiringOrganization":{"@type":"Organization","name":"Pomeroy Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4aeaa93419d0896d5d2927cd"},"url":"https://jobsearcher.com/jobs/4aeaa93419d0896d5d2927cd"}}