{"schemaVersion":"jobsearcher.job.v1","id":"4ae385ed9aec00c9b995d5dc","url":"https://jobsearcher.com/jobs/4ae385ed9aec00c9b995d5dc","canonicalUrl":"https://jobsearcher.com/jobs/4ae385ed9aec00c9b995d5dc","title":"Implementation Manager","description":"Overview\nAs Implementation Manager, you will lead client onboarding and configuration for Leap Event Technology’s ticketing and experiential platforms. You’ll serve as a product expert, coordinating with cross-functional teams to meet client goals and ensure successful deployments. This role suits a proactive communicator who thrives in a fast-paced, collaborative environment and enjoys educating clients for long-term success. You’ll engage with top-tier events and drive smooth transitions from onboarding to execution, with a clear impact on client satisfaction and product adoption.\n\nCompensation / BenefitsMedical, Dental, Vision, and Voluntary benefitsGenerous PTOPaid parental leave401K Match$200 event reimbursementLMS learning and LeapU development\nResponsibilitiesManage top-tier client implementations as primary contact or within a cross-functional teamConfigure conventions and products, build schedules, and coordinate launchesReview and approve builds prior to launchProvide status updates and coordinate timelines with Project ManagersAct as project manager on Epic projects when needed, overseeing milestonesOnboard and train clients on ticketing products; build events for clientsUnderstand Leap Conventions platform and integration with Epic ExperiencesAssist in Floorplan creation, digital signage deployment, and scanning softwareEnsure smooth client transition out of ImplementationContribute to knowledge base and documentationSuggest workflow improvements and new feature ideasCollaborate with Sales, Account Managers, Product, Design, Finance, Event Operations, Customer Care, and Marketing ServicesWork independently to deliver exceptional client serviceBe fluent in our project management tools and Leap softwareTravel to events onsite up to 20%\nKey requirements1–2 years client-facing project management experience3+ years in live events and/or SaaS industryComfort with evolving technologiesPassion for training and enablementStrong technical skillsExperience with Adobe Illustrator and/or AutoCAD is a plusExperience using project management toolsExceptional written and verbal communication skillsAbility to interact with clients and professionals of diverse backgroundsSelf-starting, independent task completionWillingness to travel (including overnight and weekends)Ability to manage multiple client implementations simultaneouslyPassion for creating live event experiences with a better customer experienceFluent in English; French and/or Spanish a pluscommunicationproblem solvingcustomer serviceAdobe IllustratorAutoCADexperience with project management tools","company":"Leap Event Technology","rawCompany":"leap event technology","city":"Fort Worth","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-15T04:46:35.245Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1121.00","title":"Meeting, Convention, and Event Planners","slug":"meeting-convention-and-event-planners"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Manager","description":"Overview\nAs Implementation Manager, you will lead client onboarding and configuration for Leap Event Technology’s ticketing and experiential platforms. You’ll serve as a product expert, coordinating with cross-functional teams to meet client goals and ensure successful deployments. This role suits a proactive communicator who thrives in a fast-paced, collaborative environment and enjoys educating clients for long-term success. You’ll engage with top-tier events and drive smooth transitions from onboarding to execution, with a clear impact on client satisfaction and product adoption.\n\nCompensation / BenefitsMedical, Dental, Vision, and Voluntary benefitsGenerous PTOPaid parental leave401K Match$200 event reimbursementLMS learning and LeapU development\nResponsibilitiesManage top-tier client implementations as primary contact or within a cross-functional teamConfigure conventions and products, build schedules, and coordinate launchesReview and approve builds prior to launchProvide status updates and coordinate timelines with Project ManagersAct as project manager on Epic projects when needed, overseeing milestonesOnboard and train clients on ticketing products; build events for clientsUnderstand Leap Conventions platform and integration with Epic ExperiencesAssist in Floorplan creation, digital signage deployment, and scanning softwareEnsure smooth client transition out of ImplementationContribute to knowledge base and documentationSuggest workflow improvements and new feature ideasCollaborate with Sales, Account Managers, Product, Design, Finance, Event Operations, Customer Care, and Marketing ServicesWork independently to deliver exceptional client serviceBe fluent in our project management tools and Leap softwareTravel to events onsite up to 20%\nKey requirements1–2 years client-facing project management experience3+ years in live events and/or SaaS industryComfort with evolving technologiesPassion for training and enablementStrong technical skillsExperience with Adobe Illustrator and/or AutoCAD is a plusExperience using project management toolsExceptional written and verbal communication skillsAbility to interact with clients and professionals of diverse backgroundsSelf-starting, independent task completionWillingness to travel (including overnight and weekends)Ability to manage multiple client implementations simultaneouslyPassion for creating live event experiences with a better customer experienceFluent in English; French and/or Spanish a pluscommunicationproblem solvingcustomer serviceAdobe IllustratorAutoCADexperience with project management tools","datePosted":"2026-09-15T04:46:35.245Z","dateModified":"2026-09-15T04:46:35.245Z","hiringOrganization":{"@type":"Organization","name":"Leap Event Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fort Worth","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4ae385ed9aec00c9b995d5dc"},"url":"https://jobsearcher.com/jobs/4ae385ed9aec00c9b995d5dc"}}