{"schemaVersion":"jobsearcher.job.v1","id":"4ae0f6edc056bde52bee8db8","url":"https://jobsearcher.com/jobs/4ae0f6edc056bde52bee8db8","canonicalUrl":"https://jobsearcher.com/jobs/4ae0f6edc056bde52bee8db8","title":"NICE inContact Chat & Email UI / Cyara Automation Tester","description":"Work Locations:\nDenver, CO\nPhoenix, AZ\nAustin, TX\nWestlake/Southlake, TX\nCalgary, Canada\nJob Summary\nWe are seeking experienced QA/Test Automation professionals with strong hands-on expertise in NICE inContact Chat & Email UI End-to-End (E2E) Testing and Cyara Automation.\nThe ideal candidate will have a strong background in testing contact center applications, with specific experience automating and validating NICE inContact Chat and Email workflows using Cyara.\nKey Responsibilities\nPerform end-to-end testing of NICE inContact Chat and Email UI applications.\nDesign, develop, and execute automated E2E test scenarios using Cyara.\nValidate complete customer journeys across NICE inContact Chat and Email channels.\nCreate and maintain automated test cases and test scripts.\nExecute functional, integration, regression, and end-to-end testing.\nIdentify, document, and track defects through resolution.\nAnalyze test failures and troubleshoot issues across application workflows.\nCollaborate with developers, business analysts, and other QA teams to resolve defects.\nParticipate in test planning, execution, reporting, and release validation.\nMaintain automation scripts and continuously improve test coverage.\nSupport regression testing for application enhancements and production releases.\nProvide clear test results, defect details, and status updates to project stakeholders.\nRequired Skills & QualificationsMust-Have Skills\nStrong experience with NICE inContact Chat & Email UI E2E Testing.\nHands-on experience with Cyara Automation.\nExperience performing E2E automation testing for NICE inContact Chat & Email.\nStrong QA / Test Automation background.\nExperience developing and executing automated test scenarios.\nStrong understanding of functional, integration, regression, and E2E testing.\nStrong defect identification, troubleshooting, and root-cause analysis skills.\nExcellent communication and collaboration skills.\nPreferred Skills\nExperience with Contact Center / Customer Experience platforms.\nExperience testing omnichannel customer interactions.\nAPI testing and integration testing experience.\nKnowledge of CI/CD and automated testing pipelines.\nExperience with Agile/Scrum methodologies.\nExperience with test management and defect tracking tools such as Jira.\nExperience working with enterprise-scale QA and automation teams.\nPay: $50.00 - $55.00 per hour\nApplication Question(s):\nGC, USC, GC EAD or (only strong Visa Dependent)\nStrong experience with NICE inContact Chat & Email UI E2E Testing.\nHands-on experience with Cyara Automation.\nExperience performing E2E automation testing for NICE inContact Chat & Email.\nStrong QA / Test Automation background.\nWork Location: In person","company":"Infoway Solutions","rawCompany":"infoway solutions","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-11T16:09:00.152Z","occupations":[{"code":"15-1253.00","title":"Software Quality Assurance Analysts and Testers","slug":"software-quality-assurance-analysts-and-testers"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"19-4099.01","title":"Quality Control Analysts","slug":"quality-control-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"NICE inContact Chat & Email UI / Cyara Automation Tester","description":"Work Locations:\nDenver, CO\nPhoenix, AZ\nAustin, TX\nWestlake/Southlake, TX\nCalgary, Canada\nJob Summary\nWe are seeking experienced QA/Test Automation professionals with strong hands-on expertise in NICE inContact Chat & Email UI End-to-End (E2E) Testing and Cyara Automation.\nThe ideal candidate will have a strong background in testing contact center applications, with specific experience automating and validating NICE inContact Chat and Email workflows using Cyara.\nKey Responsibilities\nPerform end-to-end testing of NICE inContact Chat and Email UI applications.\nDesign, develop, and execute automated E2E test scenarios using Cyara.\nValidate complete customer journeys across NICE inContact Chat and Email channels.\nCreate and maintain automated test cases and test scripts.\nExecute functional, integration, regression, and end-to-end testing.\nIdentify, document, and track defects through resolution.\nAnalyze test failures and troubleshoot issues across application workflows.\nCollaborate with developers, business analysts, and other QA teams to resolve defects.\nParticipate in test planning, execution, reporting, and release validation.\nMaintain automation scripts and continuously improve test coverage.\nSupport regression testing for application enhancements and production releases.\nProvide clear test results, defect details, and status updates to project stakeholders.\nRequired Skills & QualificationsMust-Have Skills\nStrong experience with NICE inContact Chat & Email UI E2E Testing.\nHands-on experience with Cyara Automation.\nExperience performing E2E automation testing for NICE inContact Chat & Email.\nStrong QA / Test Automation background.\nExperience developing and executing automated test scenarios.\nStrong understanding of functional, integration, regression, and E2E testing.\nStrong defect identification, troubleshooting, and root-cause analysis skills.\nExcellent communication and collaboration skills.\nPreferred Skills\nExperience with Contact Center / Customer Experience platforms.\nExperience testing omnichannel customer interactions.\nAPI testing and integration testing experience.\nKnowledge of CI/CD and automated testing pipelines.\nExperience with Agile/Scrum methodologies.\nExperience with test management and defect tracking tools such as Jira.\nExperience working with enterprise-scale QA and automation teams.\nPay: $50.00 - $55.00 per hour\nApplication Question(s):\nGC, USC, GC EAD or (only strong Visa Dependent)\nStrong experience with NICE inContact Chat & Email UI E2E Testing.\nHands-on experience with Cyara Automation.\nExperience performing E2E automation testing for NICE inContact Chat & Email.\nStrong QA / Test Automation background.\nWork Location: In person","datePosted":"2026-08-11T16:09:00.152Z","dateModified":"2026-08-11T16:09:00.152Z","hiringOrganization":{"@type":"Organization","name":"Infoway Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4ae0f6edc056bde52bee8db8"},"url":"https://jobsearcher.com/jobs/4ae0f6edc056bde52bee8db8"}}