{"schemaVersion":"jobsearcher.job.v1","id":"4ac2d33deb8b7dba6d1bc2b9","url":"https://jobsearcher.com/jobs/4ac2d33deb8b7dba6d1bc2b9","canonicalUrl":"https://jobsearcher.com/jobs/4ac2d33deb8b7dba6d1bc2b9","title":"Metering Supervisor","description":"Company Description\n\nVeolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.\n\nJob Description\n\nPosition Purpose:\nThe Supervisor is at the forefront of our efforts to maintain and enhance revenue integrity through diligent oversight of field revenue-generating projects and exceptional field customer service practices. This role is essential in supporting our Field Service Representatives (FSRs) to ensure they adhere to safe, efficient, and standardized work practices while actively promoting a culture geared towards proactive customer engagement and accurate metering in the field. The supervisor's responsibilities extend beyond overseeing the day-to-day field operations; they are pivotal in aligning field situational awareness with our strategic objectives to safeguard and optimize revenue. Through qualifying the work completed by FSRs, the supervisor ensures all activities meet our rigorous company standards and regulations, thereby contributing significantly to our operational excellence and customer satisfaction. The role requires detailed management of FSRs' workloads, including scheduling, dispatching, and supervising field and office tasks related to meter operations, billing investigations, and enhancing field customer interactions. The objective is to drive a team that not only upholds safety and standard work practices but also excels in revenue integrity, thereby supporting our overarching goal of customer service.\nPrimary Duties/Responsibilities:\nSupervision of the Field Service staff (FSRs) and Customer Service Field Representatives (CSFRs).\nResponsible for overseeing the daily field activities related to installing, replacing, repairing, reading and testing of meters and end points and all associated devices.\nResponsible for coordinating and/or overseeing the meter change out programs (all sizes) and ensuring annual change out targets are met as required by the Board of Public Utilities (BPU).\nCoordinate and investigate issues and meter reading exceptions (no reads, High/Lows, consecutive estimates, zero consumption). Determine the best course of action to resolve. Assign accordingly to appropriate office / field staff.\nIn coordination with planning/scheduling, responsible for overseeing the daily field activities and schedules of the Meter Department. Establish and adhere to agreed upon meter reading / billing schedules.\nResponsible for performing weekly quality assurance/control investigations of work performed to ensure work is performed in line with department, regulatory and safety standards. These include, but are not limited to, small and large domestic meter installations, end points, fire line installations, etc.\nEnsure 100 % compliance with all regulatory requirements pertaining to meter reading, age and testing. [Regulatory compliance]\nResponsible for all aspects of meter inventory as well as meter replacement parts and associated reading devices as required by change out program activity.\nOrdering and approving the purchase of department related materials. This is to be done in compliance with company procurement policies and/or established compliance standards.\nResponsible for preparing assignment rosters, reviewing time sheets, tracking absences and time off requests, making inspections of various field projects, processing job sheets, and making personal contacts with customers, plumbers and contractors as needed.\nReconciliation of all scheduled and unscheduled work daily (planned work vs. completed).\nEnsure all meter test results from either “Age” related or “Random Sampling” programs are recorded in a format conducive with company and BPU reporting requirements and ensure that reports are accurate and submitted to the appropriate regulatory agency in a timely manner.\nEnsure safety compliance with all company and OSHA safety standards including the scheduling and tracking of all required training in conjunction with Veolia’s safety programs. This also includes following the safety guidelines for on-the-job related injuries.\nBe an active participant in the process of reducing Non-Revenue Water where and whenever possible.\nProvide support in response to BPU inquiries, requests, or complaints. Ensure a prompt response to customer inquiries, requests, or complaints.\nReview and evaluate work orders, particularly those deemed \"problematic/incomplete,\" providing guidance, feedback, or corrective action to field staff.\nPartner with the New Business department to handle new meter installs ensuring compliance with standards.\nClearly communicate staff duties and responsibilities, work policies, rules, and regulations. Develop protocols for managing contingencies and emergencies, including planning for sufficient staffing during unexpected situations and absences.\nParticipate in developing and implementing the department’s standard operating procedures.\nMonitor and report on relevant KPIs.\nEmergency Response: Must be able to respond to emergency calls and work extended hours as needed.\nProvide support on special projects as assigned.\nOther duties as assigned.\n\nQualifications\n\nEducation/Experience/Background:\nBachelor's degree or equivalent work experience.\n3-5 years supervisory/management experience of field operations or equivalent.\nSignificant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance.\nPlumbing experience is a plus but not required.\nDirect supervision of a union workforce.\nBudgeting, planning and forecasting experience.\nKnowledge/Skills/Abilities:\nEffective supervision and coordination of field service and metering operations, ensuring seamless execution of daily activities and lead a unionized staff environment.\nAbility to work independently, manage time effectively and prioritize multiple, complex work assignments.\nExcellent communication (written/oral) and interpersonal skills.\nFlexibility, adaptability and the ability to interact effectively with all levels of management.\nAbility to prepare written technical reports and interact effectively and diplomatically with management and/or bargaining unit employees as well as regulators, consultants, municipal officials, customers and the general public.\nKnowledgeable and competent in the use of personal computers. Extensive experience in word processing, preparation and utilization of spreadsheets and presentation materials, including experience or the ability to become proficient in the following software / applications: Excel, PeopleSoft, Intelex, CC&B, Workorder management systems, Google Applications(Gmail, Calendar, Google Drive, Docs, Sheets, Slides, Forms).\nWorking knowledge of software applications relating to meter reading as well as handheld and mobile units.\nProficient in meter changes, end points, operations, repair, and backflow prevention devices.\nThorough understanding and enforcement of health and safety regulations, BPU regulations and Union contracts.\nAbility to drive between different locations and job sites.\nMust be able to read and write.\nAbility to learn new water industry technology and teach.\nMust be able to understand regulatory requirements.\nRequired Certification/Licenses/Training:\nValid NJ Driver’s License.\nPhysical Requirements:\nWalking on uneven terrain; climbing hills and stairs; moderate lifting up to 25 pounds; sit, stand and walk for long periods at a time.\nAbility to enter confined spaces.\nMust be able to speak, see clearly and hear. Must be able to smell gases.\n\nAdditional Information\n\nPay Range: $90000 to $95000 per year.\nBenefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.\nSick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off\nEligible for up to 10% Annual Performance Bonus\nWe are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.","company":"Veolia","rawCompany":"veolia","city":"Hackensack","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-08-05T09:44:38.226Z","occupations":[{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"},{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"},{"code":"51-8031.00","title":"Water and Wastewater Treatment Plant and System Operators","slug":"water-and-wastewater-treatment-plant-and-system-operators"}],"industries":[{"code":"221310","title":"Water Supply and Irrigation Systems","slug":"water-supply-and-irrigation-systems"},{"code":"221320","title":"Sewage Treatment Facilities","slug":"sewage-treatment-facilities"},{"code":"221122","title":"Electric Power Distribution","slug":"electric-power-distribution"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Metering Supervisor","description":"Company Description\n\nVeolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.\n\nJob Description\n\nPosition Purpose:\nThe Supervisor is at the forefront of our efforts to maintain and enhance revenue integrity through diligent oversight of field revenue-generating projects and exceptional field customer service practices. This role is essential in supporting our Field Service Representatives (FSRs) to ensure they adhere to safe, efficient, and standardized work practices while actively promoting a culture geared towards proactive customer engagement and accurate metering in the field. The supervisor's responsibilities extend beyond overseeing the day-to-day field operations; they are pivotal in aligning field situational awareness with our strategic objectives to safeguard and optimize revenue. Through qualifying the work completed by FSRs, the supervisor ensures all activities meet our rigorous company standards and regulations, thereby contributing significantly to our operational excellence and customer satisfaction. The role requires detailed management of FSRs' workloads, including scheduling, dispatching, and supervising field and office tasks related to meter operations, billing investigations, and enhancing field customer interactions. The objective is to drive a team that not only upholds safety and standard work practices but also excels in revenue integrity, thereby supporting our overarching goal of customer service.\nPrimary Duties/Responsibilities:\nSupervision of the Field Service staff (FSRs) and Customer Service Field Representatives (CSFRs).\nResponsible for overseeing the daily field activities related to installing, replacing, repairing, reading and testing of meters and end points and all associated devices.\nResponsible for coordinating and/or overseeing the meter change out programs (all sizes) and ensuring annual change out targets are met as required by the Board of Public Utilities (BPU).\nCoordinate and investigate issues and meter reading exceptions (no reads, High/Lows, consecutive estimates, zero consumption). Determine the best course of action to resolve. Assign accordingly to appropriate office / field staff.\nIn coordination with planning/scheduling, responsible for overseeing the daily field activities and schedules of the Meter Department. Establish and adhere to agreed upon meter reading / billing schedules.\nResponsible for performing weekly quality assurance/control investigations of work performed to ensure work is performed in line with department, regulatory and safety standards. These include, but are not limited to, small and large domestic meter installations, end points, fire line installations, etc.\nEnsure 100 % compliance with all regulatory requirements pertaining to meter reading, age and testing. [Regulatory compliance]\nResponsible for all aspects of meter inventory as well as meter replacement parts and associated reading devices as required by change out program activity.\nOrdering and approving the purchase of department related materials. This is to be done in compliance with company procurement policies and/or established compliance standards.\nResponsible for preparing assignment rosters, reviewing time sheets, tracking absences and time off requests, making inspections of various field projects, processing job sheets, and making personal contacts with customers, plumbers and contractors as needed.\nReconciliation of all scheduled and unscheduled work daily (planned work vs. completed).\nEnsure all meter test results from either “Age” related or “Random Sampling” programs are recorded in a format conducive with company and BPU reporting requirements and ensure that reports are accurate and submitted to the appropriate regulatory agency in a timely manner.\nEnsure safety compliance with all company and OSHA safety standards including the scheduling and tracking of all required training in conjunction with Veolia’s safety programs. This also includes following the safety guidelines for on-the-job related injuries.\nBe an active participant in the process of reducing Non-Revenue Water where and whenever possible.\nProvide support in response to BPU inquiries, requests, or complaints. Ensure a prompt response to customer inquiries, requests, or complaints.\nReview and evaluate work orders, particularly those deemed \"problematic/incomplete,\" providing guidance, feedback, or corrective action to field staff.\nPartner with the New Business department to handle new meter installs ensuring compliance with standards.\nClearly communicate staff duties and responsibilities, work policies, rules, and regulations. Develop protocols for managing contingencies and emergencies, including planning for sufficient staffing during unexpected situations and absences.\nParticipate in developing and implementing the department’s standard operating procedures.\nMonitor and report on relevant KPIs.\nEmergency Response: Must be able to respond to emergency calls and work extended hours as needed.\nProvide support on special projects as assigned.\nOther duties as assigned.\n\nQualifications\n\nEducation/Experience/Background:\nBachelor's degree or equivalent work experience.\n3-5 years supervisory/management experience of field operations or equivalent.\nSignificant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance.\nPlumbing experience is a plus but not required.\nDirect supervision of a union workforce.\nBudgeting, planning and forecasting experience.\nKnowledge/Skills/Abilities:\nEffective supervision and coordination of field service and metering operations, ensuring seamless execution of daily activities and lead a unionized staff environment.\nAbility to work independently, manage time effectively and prioritize multiple, complex work assignments.\nExcellent communication (written/oral) and interpersonal skills.\nFlexibility, adaptability and the ability to interact effectively with all levels of management.\nAbility to prepare written technical reports and interact effectively and diplomatically with management and/or bargaining unit employees as well as regulators, consultants, municipal officials, customers and the general public.\nKnowledgeable and competent in the use of personal computers. Extensive experience in word processing, preparation and utilization of spreadsheets and presentation materials, including experience or the ability to become proficient in the following software / applications: Excel, PeopleSoft, Intelex, CC&B, Workorder management systems, Google Applications(Gmail, Calendar, Google Drive, Docs, Sheets, Slides, Forms).\nWorking knowledge of software applications relating to meter reading as well as handheld and mobile units.\nProficient in meter changes, end points, operations, repair, and backflow prevention devices.\nThorough understanding and enforcement of health and safety regulations, BPU regulations and Union contracts.\nAbility to drive between different locations and job sites.\nMust be able to read and write.\nAbility to learn new water industry technology and teach.\nMust be able to understand regulatory requirements.\nRequired Certification/Licenses/Training:\nValid NJ Driver’s License.\nPhysical Requirements:\nWalking on uneven terrain; climbing hills and stairs; moderate lifting up to 25 pounds; sit, stand and walk for long periods at a time.\nAbility to enter confined spaces.\nMust be able to speak, see clearly and hear. Must be able to smell gases.\n\nAdditional Information\n\nPay Range: $90000 to $95000 per year.\nBenefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.\nSick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off\nEligible for up to 10% Annual Performance Bonus\nWe are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.\nDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.","datePosted":"2026-08-05T09:44:38.226Z","dateModified":"2026-08-05T09:44:38.226Z","hiringOrganization":{"@type":"Organization","name":"Veolia","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hackensack","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4ac2d33deb8b7dba6d1bc2b9"},"url":"https://jobsearcher.com/jobs/4ac2d33deb8b7dba6d1bc2b9"}}