DIRECTOR OF OPERATIONS

Director of OperationsPosition SummaryThe Director of Operations works closely with the Program Director and serves as their designee as appropriate. In partnership with program leadership, the Director of Operations oversees major quality and functional systems throughout the program and participates in the development and implementation of policies and procedures.This role exercises independent judgment within a broad framework of rules, regulations, and agency policies to ensure the program meets all regulatory standards and contractual requirements. The Director of Operations works cohesively with the Clinical Director, Assistant Director, and leadership team to ensure operational excellence and compliance.A strong commitment to RHD's mission and values is essential.Major ResponsibilitiesQuality Assurance & ComplianceSupport the QA Manager in ensuring all required data reporting (Integrated Community Wellness Center, MIPS, HEDIS, BHMCOs) is completed accurately and timelyOversee program systems, including documentation review and audits of medical and confidential recordsConduct documentation and systems training for managers; provide ongoing feedback on documentation standardsSubmit annual documentation to stakeholders for license renewalsPrepare and submit Physical Plant compliance plans to appropriate authoritiesCoordinate full system reviews and support annual licensing auditsMonitor and document required fire drillsIntegrated Health & PsychiatrySupport the Integrated Health Manager in integrated care initiativesEnsure prescribers receive appropriate administrative supportAsset & Facility ManagementEstablish and monitor operational policies and proceduresConduct property inspections and ensure facility complianceCoordinate maintenance and repairs with maintenance staff and outside vendorsMaintain communication with Property Management and Facility SupportsSchedule and document annual inspections of equipment (heaters, furnaces, smoke detectors, CO2 detectors, fire extinguishers, etc.)Financial & Operational ManagementEvaluate and establish operational and financial policies and proceduresOversee monthly review of program budgets and productivitySupport the Access Manager with front-end billing and intake access processesReview funding documentation to ensure regulatory and funder compliancePerform other duties as assignedQualificationsEducation & ExperienceBachelor's degree from an accredited college or university (Master's degree preferred)Minimum of 5 years of supervisory experience managing programs and systems in nonprofit human servicesExperience with regulatory compliance in human services settingsPreferred: Experience working with individuals receiving behavioral health or other human servicesCore CompetenciesStrategic, analytical, and creative thinking skillsStrong written and verbal communication skillsAbility to engage collaboratively with diverse stakeholdersExcellent conflict resolution and investigative skillsStrong organizational and leadership abilitiesExperience coaching and developing staff and building high-performance teamsAbility to hold staff accountable in a respectful, clear, and supportive mannerCPR/First Aid certification (training provided upon hire)Why Join Us?This leadership role provides the opportunity to shape program systems, strengthen compliance infrastructure, and ensure high-quality service delivery in a mission-driven human services organization.Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.