{"schemaVersion":"jobsearcher.job.v1","id":"4a6ba8b2da1e8b7271d6fa73","url":"https://jobsearcher.com/jobs/4a6ba8b2da1e8b7271d6fa73","canonicalUrl":"https://jobsearcher.com/jobs/4a6ba8b2da1e8b7271d6fa73","title":"Technical Support Engineer","description":"About Cellebrite:\nCellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities.\nTo learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.\n\nPosition Overview:\nCellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support background and experience supporting software solutions for our Americas customers.\nTroubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management\nHandle cases remotely.\nHigh CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting and issue resolution\nCooperate and communicate closely with all internal teams within Cellebrite.\nAdhere and assure compliance with established SLA & KPI.\nRequirements:\nHands on experience with:\nWindows Workstation / application support -Advanced\nNetworking services and products -Intermediate\no At least 2 years of experience in technical support or IT support\no At least 2 years of experience in supporting Application Software solutions\no Excellent hands-on problem-solving skills and follow through in both one-on-one and group situations.\no Outstanding Soft Skills, communication on both written and verbal\no Proven customer experience with technical orientation\no Fast and Agile learning skills as our technology evolves constantly and quickly\no Responsible personality to handle support cases from open to close.\no Ability to Multitask and function appropriately under stressful conditions.\n\nAn advantage:\no Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)\no Knowledge / Certifications – AWS/ MS Cloud services / CCNA / MCSA etc.)\no knowledge in databases – SQL, Scripting\no Experience in Mobile Cellular world\no Experience in SaaS environments - Supporting infrastructure.\no Knowledge of mobile phone OS (iOS, Android…)\n\nSkills & Qualities:\nPassionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.\nGood communication skills (oral and written)\nHold Yourself accountable, High level of responsibility\nAbility to work both in a team environment and individually.\nCoordination skills in Project, Monday Board, Salesforce\nLanguages & Other Requirements\nNative English Spoken and Written\nSpanish and / or Portuguese would be Highly beneficial.\n\nRequirements:\n\nOffice Location:\nMorristown","company":"Cellebrite","rawCompany":"cellebrite","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T18:18:46.204Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"About Cellebrite:\nCellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities.\nTo learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.\n\nPosition Overview:\nCellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support background and experience supporting software solutions for our Americas customers.\nTroubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management\nHandle cases remotely.\nHigh CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting and issue resolution\nCooperate and communicate closely with all internal teams within Cellebrite.\nAdhere and assure compliance with established SLA & KPI.\nRequirements:\nHands on experience with:\nWindows Workstation / application support -Advanced\nNetworking services and products -Intermediate\no At least 2 years of experience in technical support or IT support\no At least 2 years of experience in supporting Application Software solutions\no Excellent hands-on problem-solving skills and follow through in both one-on-one and group situations.\no Outstanding Soft Skills, communication on both written and verbal\no Proven customer experience with technical orientation\no Fast and Agile learning skills as our technology evolves constantly and quickly\no Responsible personality to handle support cases from open to close.\no Ability to Multitask and function appropriately under stressful conditions.\n\nAn advantage:\no Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)\no Knowledge / Certifications – AWS/ MS Cloud services / CCNA / MCSA etc.)\no knowledge in databases – SQL, Scripting\no Experience in Mobile Cellular world\no Experience in SaaS environments - Supporting infrastructure.\no Knowledge of mobile phone OS (iOS, Android…)\n\nSkills & Qualities:\nPassionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.\nGood communication skills (oral and written)\nHold Yourself accountable, High level of responsibility\nAbility to work both in a team environment and individually.\nCoordination skills in Project, Monday Board, Salesforce\nLanguages & Other Requirements\nNative English Spoken and Written\nSpanish and / or Portuguese would be Highly beneficial.\n\nRequirements:\n\nOffice Location:\nMorristown","datePosted":"2026-08-04T18:18:46.204Z","dateModified":"2026-08-04T18:18:46.204Z","hiringOrganization":{"@type":"Organization","name":"Cellebrite","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4a6ba8b2da1e8b7271d6fa73"},"url":"https://jobsearcher.com/jobs/4a6ba8b2da1e8b7271d6fa73"}}