{"schemaVersion":"jobsearcher.job.v1","id":"4a60dfd46ac68a64d24d0361","url":"https://jobsearcher.com/jobs/4a60dfd46ac68a64d24d0361","canonicalUrl":"https://jobsearcher.com/jobs/4a60dfd46ac68a64d24d0361","title":"Halo ITSM Developer","description":"Job Title: Halo ITSM Developer\nPosition Type: 6-Month Contract\nHours: Full-Time (40 hours/week)\nLocation: 100% Remote\nHourly Rate: $55-75 per hour\n\nPosition Overview\nWe are seeking a specialized Halo ITSM Developer for a critical, 6-month consulting engagement with a major enterprise client. In this role, you will act as the dedicated technical expert on the Service Desk team, focusing entirely on optimizing, configuring, and enhancing the HaloITSM platform.\n\nThe ideal candidate has deep, hands-on experience specifically building and modifying workflows within Halo to clear a backlog of request items and better align the platform with evolving business needs.\n\nPlease note: This role strictly requires specific, proven expertise with HaloITSM. Experience solely with competitor platforms (such as ServiceNow or Freshworks) will not be considered.\n\nKey Responsibilities\nDesign, build, and optimize complex, automated workflows and IT service processes within the Halo ITSM platform.\nTackle a targeted list of business request items to improve service delivery speed and desk efficiency.\nCustomize Halo forms, fields, queues, and SLA matrices to match specific organizational logic.\nEnsure the service desk tool seamlessly supports broader IT operations (Incident, Request, and Change management).\n\nRequired Qualifications\nMust have direct, hands-on development and configuration experience with HaloITSM.\nStrong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.).\nProven ability to translate business requirements into clean, automated technical workflows.\nExcellent communication skills to collaborate effectively with remote service desk teams and business stakeholders.\nAbility to work autonomously in a fast-paced, full-time contract capacity.\n#M1\nRef: #706-IT York","company":"Systemone","rawCompany":"systemone","city":"Salisbury","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-03T18:58:02.686Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Halo ITSM Developer","description":"Job Title: Halo ITSM Developer\nPosition Type: 6-Month Contract\nHours: Full-Time (40 hours/week)\nLocation: 100% Remote\nHourly Rate: $55-75 per hour\n\nPosition Overview\nWe are seeking a specialized Halo ITSM Developer for a critical, 6-month consulting engagement with a major enterprise client. In this role, you will act as the dedicated technical expert on the Service Desk team, focusing entirely on optimizing, configuring, and enhancing the HaloITSM platform.\n\nThe ideal candidate has deep, hands-on experience specifically building and modifying workflows within Halo to clear a backlog of request items and better align the platform with evolving business needs.\n\nPlease note: This role strictly requires specific, proven expertise with HaloITSM. Experience solely with competitor platforms (such as ServiceNow or Freshworks) will not be considered.\n\nKey Responsibilities\nDesign, build, and optimize complex, automated workflows and IT service processes within the Halo ITSM platform.\nTackle a targeted list of business request items to improve service delivery speed and desk efficiency.\nCustomize Halo forms, fields, queues, and SLA matrices to match specific organizational logic.\nEnsure the service desk tool seamlessly supports broader IT operations (Incident, Request, and Change management).\n\nRequired Qualifications\nMust have direct, hands-on development and configuration experience with HaloITSM.\nStrong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.).\nProven ability to translate business requirements into clean, automated technical workflows.\nExcellent communication skills to collaborate effectively with remote service desk teams and business stakeholders.\nAbility to work autonomously in a fast-paced, full-time contract capacity.\n#M1\nRef: #706-IT York","datePosted":"2026-08-03T18:58:02.686Z","dateModified":"2026-08-03T18:58:02.686Z","hiringOrganization":{"@type":"Organization","name":"Systemone","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Salisbury","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4a60dfd46ac68a64d24d0361"},"url":"https://jobsearcher.com/jobs/4a60dfd46ac68a64d24d0361"}}