{"schemaVersion":"jobsearcher.job.v1","id":"4a3dae32839bcd2b202e82d5","url":"https://jobsearcher.com/jobs/4a3dae32839bcd2b202e82d5","canonicalUrl":"https://jobsearcher.com/jobs/4a3dae32839bcd2b202e82d5","title":"Customer Service Representative","description":"The Customer Service Representative serves as the first point of contact for customer inquiries and plays a critical role in delivering service excellence. This position responds to a high volume of customer emails, web inquiries, and phone calls while ensuring customer requests are accurately documented, evaluated, and routed to the appropriate department or subject matter expert. The Customer Service Representative is responsible for providing exceptional customer service, maintaining professionalism in all communications, and supporting efficient resolution of customer needs.\nResponsibilities:\nRespond to customer web inquiries, direct emails, and incoming phone calls, ensuring requests are accurately documented, evaluated, and routed to the appropriate department or subject matter expert.\nAnswer incoming customer calls through a multi-line phone system using active listening and communication skills.\nAsk probing and clarifying questions to obtain detailed information and determine appropriate next steps based on customer needs.\nDevelop knowledge of company services, locations, and organizational structure to accurately direct customers and support lead qualification activities.\nUtilize approved customer service resources, routing tools, and internal documentation to make accurate lead routing and assignment decisions.\nAccurately enter, update, and maintain customer and lead information within CRM systems, ensuring complete documentation of customer interactions.\nFollow established procedures for lead intake, qualification, documentation, routing, follow-up, and escalation.\nPerform timely follow-up with customers when additional information is needed to evaluate and route requests.\nMaintain a professional and customer-focused approach when handling sensitive, complex, or escalated interactions.\nCollaborate with internal departments to facilitate communication, issue resolution, and a positive customer experience.\nLearn new services, systems, processes, and business capabilities to support evolving business needs.\nPerform other duties as assigned.\nRequired Experience and Skills:\nHigh school diploma or equivalent required.\n0-2 years of customer service, contact center, or call center experience preferred.\nBasic computer proficiency required.\nExperience using CRM software preferred.\nStrong written and verbal communication skills.\nDemonstrated active listening skills and ability to gather accurate information.\nStrong organizational skills and attention to detail.\nAbility to work effectively in a fast-paced environment.\nAbility to quickly learn new systems, processes, and service offerings.\nDemonstrated professionalism, reliability, and commitment to customer service excellence.\nAdditional requirements:\nAbility to maintain confidentiality and handle sensitive customer information appropriately.\nAbility to work collaboratively with employees across multiple departments.\nAbility to manage multiple inquiries and priorities simultaneously.\nCommitment to delivering a positive customer experience in every interaction.\nWork Conditions:\nPrimarily office-based work environment.\nFrequent use of a computer, telephone, CRM systems, and other standard office equipment.\nRegular interaction with customers through phone, email, and web-based communication channels.\nAbility to remain seated for extended periods and perform repetitive computer and telephone tasks.\nMay be required to manage high volumes of customer inquiries during peak business periods.","company":"Appliedtechnicalservicesll","rawCompany":"appliedtechnicalservicesll","city":"Marietta","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T16:24:46.371Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"The Customer Service Representative serves as the first point of contact for customer inquiries and plays a critical role in delivering service excellence. This position responds to a high volume of customer emails, web inquiries, and phone calls while ensuring customer requests are accurately documented, evaluated, and routed to the appropriate department or subject matter expert. The Customer Service Representative is responsible for providing exceptional customer service, maintaining professionalism in all communications, and supporting efficient resolution of customer needs.\nResponsibilities:\nRespond to customer web inquiries, direct emails, and incoming phone calls, ensuring requests are accurately documented, evaluated, and routed to the appropriate department or subject matter expert.\nAnswer incoming customer calls through a multi-line phone system using active listening and communication skills.\nAsk probing and clarifying questions to obtain detailed information and determine appropriate next steps based on customer needs.\nDevelop knowledge of company services, locations, and organizational structure to accurately direct customers and support lead qualification activities.\nUtilize approved customer service resources, routing tools, and internal documentation to make accurate lead routing and assignment decisions.\nAccurately enter, update, and maintain customer and lead information within CRM systems, ensuring complete documentation of customer interactions.\nFollow established procedures for lead intake, qualification, documentation, routing, follow-up, and escalation.\nPerform timely follow-up with customers when additional information is needed to evaluate and route requests.\nMaintain a professional and customer-focused approach when handling sensitive, complex, or escalated interactions.\nCollaborate with internal departments to facilitate communication, issue resolution, and a positive customer experience.\nLearn new services, systems, processes, and business capabilities to support evolving business needs.\nPerform other duties as assigned.\nRequired Experience and Skills:\nHigh school diploma or equivalent required.\n0-2 years of customer service, contact center, or call center experience preferred.\nBasic computer proficiency required.\nExperience using CRM software preferred.\nStrong written and verbal communication skills.\nDemonstrated active listening skills and ability to gather accurate information.\nStrong organizational skills and attention to detail.\nAbility to work effectively in a fast-paced environment.\nAbility to quickly learn new systems, processes, and service offerings.\nDemonstrated professionalism, reliability, and commitment to customer service excellence.\nAdditional requirements:\nAbility to maintain confidentiality and handle sensitive customer information appropriately.\nAbility to work collaboratively with employees across multiple departments.\nAbility to manage multiple inquiries and priorities simultaneously.\nCommitment to delivering a positive customer experience in every interaction.\nWork Conditions:\nPrimarily office-based work environment.\nFrequent use of a computer, telephone, CRM systems, and other standard office equipment.\nRegular interaction with customers through phone, email, and web-based communication channels.\nAbility to remain seated for extended periods and perform repetitive computer and telephone tasks.\nMay be required to manage high volumes of customer inquiries during peak business periods.","datePosted":"2026-08-06T16:24:46.371Z","dateModified":"2026-08-06T16:24:46.371Z","hiringOrganization":{"@type":"Organization","name":"Appliedtechnicalservicesll","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marietta","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4a3dae32839bcd2b202e82d5"},"url":"https://jobsearcher.com/jobs/4a3dae32839bcd2b202e82d5"}}