{"schemaVersion":"jobsearcher.job.v1","id":"4a2fe04c04a9e0f03fdbd2bc","url":"https://jobsearcher.com/jobs/4a2fe04c04a9e0f03fdbd2bc","canonicalUrl":"https://jobsearcher.com/jobs/4a2fe04c04a9e0f03fdbd2bc","title":"Sr. Technical Optical Support Engineer","description":"Job DescriptionThe Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R&D team, escalating customer issues and driving resolutions.How You Will Contribute And What You Will LearnProvide advanced technical support and product expertise to customers, ensuring a high level of satisfaction.Troubleshoot complex issues and offer innovative solutions, often at the system level.Act as the primary interface between customers and R&D, escalating and following up on critical customer problems.Maintain a thorough understanding of Nokia's products and services, staying updated with the latest advancements.Collaborate with cross-functional teams to ensure a seamless support experience for customers.Document and report on support activities, providing valuable insights for process improvements.Offer training and guidance to less experienced team members, fostering a culture of knowledge sharing.Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.Periodically take on-call duties, providing 24/7 support coverage as required.Key Skills And ExperienceA bachelor's degree in Computer Science, Engineering, or a related field is preferred.Minimum 3 years of experience in a technical support role, with a proven track record of success.Excellent problem-solving skills and the ability to think critically and creatively.Strong communication skills, both written and verbal, with the ability to explain complex concepts simply.A customer-centric approach, with a focus on delivering exceptional support and building strong relationships.Proficiency in relevant software and tools used for technical support and troubleshooting.Ability to work independently and manage multiple tasks in a fast-paced environment.Analytical mindset with a keen eye for detail, ensuring accurate issue identification and resolution.Willingness to continuously learn and adapt to new technologies and support methodologies.Flexibility to work in a 24/7 support environment, including periodic on-call duties.","company":"Nokia","rawCompany":"nokia","city":"North City","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-22T10:37:24.854Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Technical Optical Support Engineer","description":"Job DescriptionThe Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R&D team, escalating customer issues and driving resolutions.How You Will Contribute And What You Will LearnProvide advanced technical support and product expertise to customers, ensuring a high level of satisfaction.Troubleshoot complex issues and offer innovative solutions, often at the system level.Act as the primary interface between customers and R&D, escalating and following up on critical customer problems.Maintain a thorough understanding of Nokia's products and services, staying updated with the latest advancements.Collaborate with cross-functional teams to ensure a seamless support experience for customers.Document and report on support activities, providing valuable insights for process improvements.Offer training and guidance to less experienced team members, fostering a culture of knowledge sharing.Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.Periodically take on-call duties, providing 24/7 support coverage as required.Key Skills And ExperienceA bachelor's degree in Computer Science, Engineering, or a related field is preferred.Minimum 3 years of experience in a technical support role, with a proven track record of success.Excellent problem-solving skills and the ability to think critically and creatively.Strong communication skills, both written and verbal, with the ability to explain complex concepts simply.A customer-centric approach, with a focus on delivering exceptional support and building strong relationships.Proficiency in relevant software and tools used for technical support and troubleshooting.Ability to work independently and manage multiple tasks in a fast-paced environment.Analytical mindset with a keen eye for detail, ensuring accurate issue identification and resolution.Willingness to continuously learn and adapt to new technologies and support methodologies.Flexibility to work in a 24/7 support environment, including periodic on-call duties.","datePosted":"2026-08-22T10:37:24.854Z","dateModified":"2026-08-22T10:37:24.854Z","hiringOrganization":{"@type":"Organization","name":"Nokia","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"North City","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4a2fe04c04a9e0f03fdbd2bc"},"url":"https://jobsearcher.com/jobs/4a2fe04c04a9e0f03fdbd2bc"}}