{"schemaVersion":"jobsearcher.job.v1","id":"49de6c2c7bd20bff53d20805","url":"https://jobsearcher.com/jobs/49de6c2c7bd20bff53d20805","canonicalUrl":"https://jobsearcher.com/jobs/49de6c2c7bd20bff53d20805","title":"Technical Support Specialist (Remote)","description":"How You'll Make a Difference Ensuring Business Continuity:You don't just fix routers; you keep the doors \"virtually\" open by resolving internet, VOIP, and POS connectivity issues before they impact the bottom line.Simplifying the Complex:You bridge the gap between technical jargon and store operations, guiding non-technical staff through hardware setups and system checks with patience and clarity.Ownership of the Solution:You don't just pass the buck; you own every ticket from initial report to final resolution, diagnosing whether a problem is a user error, a vendor bug, or a hardware failure.Strengthening the Infrastructure:You act as a vital link between stores and vendors, providing clear documentation and evidence to escalate complex issues and ensure long-term stability for every location.Requirements Is This You? A Diagnostic Detective:You have a natural knack for root-cause analysis across networking (IP, DNS, DHCP), hardware, and SaaS platforms, and you love the \"aha!\" moment of a solved case.The Calm in the Storm:You can lead a frustrated store manager through a troubleshooting checklist during a busy shift while remaining professional, composed, and helpful.A Documentation Pro:You understand that a job isn't done until it's tracked, managed, and documented in the helpdesk system for future reference and team knowledge.Tech-Savvy:You are proficient with remote desktop tools (TeamViewer, AnyDesk), ticketing systems (Zendesk, Jira), and have a solid grasp of firewalls and retail technology.Your Home Office:You have a dedicated, quiet workspace with a reliable high-speed internet connection and a dependable power backup to ensure seamless daily operations.Why You'll Love Being Part of the OAmazing Team You're not just taking a job — you're stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we've built for you:Your Wellness & SecurityHealth & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.Security for the \"What Ifs\": Our Group Life Insurance benefit gives you added protection — because your future (and your family's) deserves a safety net.Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.Your Financial RewardsPerformance Incentives: Bring results — and you'll see it rewarded. Simple as that.Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.13th Month Pay: A well-earned bonus to celebrate the results of your year's effort.#J-18808-Ljbffr","company":"Outsource Access","rawCompany":"outsource access","isRemote":true,"isActive":false,"createdAt":"2026-05-23T16:14:20.896Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist (Remote)","description":"How You'll Make a Difference Ensuring Business Continuity:You don't just fix routers; you keep the doors \"virtually\" open by resolving internet, VOIP, and POS connectivity issues before they impact the bottom line.Simplifying the Complex:You bridge the gap between technical jargon and store operations, guiding non-technical staff through hardware setups and system checks with patience and clarity.Ownership of the Solution:You don't just pass the buck; you own every ticket from initial report to final resolution, diagnosing whether a problem is a user error, a vendor bug, or a hardware failure.Strengthening the Infrastructure:You act as a vital link between stores and vendors, providing clear documentation and evidence to escalate complex issues and ensure long-term stability for every location.Requirements Is This You? 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Here is the total package we've built for you:Your Wellness & SecurityHealth & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.Security for the \"What Ifs\": Our Group Life Insurance benefit gives you added protection — because your future (and your family's) deserves a safety net.Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.Your Financial RewardsPerformance Incentives: Bring results — and you'll see it rewarded. Simple as that.Premium Pay: When you put in the time, we honor it. 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