{"schemaVersion":"jobsearcher.job.v1","id":"49c87540b9c06f482e0f1982","url":"https://jobsearcher.com/jobs/49c87540b9c06f482e0f1982","canonicalUrl":"https://jobsearcher.com/jobs/49c87540b9c06f482e0f1982","title":"Client Support Engineer","description":"Summary\nProvides technical support to clients after delivery, ensuring their needs are met promptly and professionally. Troubleshoots complex issues related to the aircraft interior, including entertainment systems, seating configurations, lighting, and custom installations. This position requires a solid technical background, attention to detail, and good communication skills.\n\nEssential Duties and Responsibilities\nProvide technical support to VVIP clients regarding aircraft interior systems, including entertainment systems, lighting, seating, and custom installations.\nCommunicate with clients and their representatives to understand their needs and explain technical solutions.\nDiagnose, troubleshoot, and resolve complex technical issues, coordinating with internal engineering teams as needed.\nCreate and maintain comprehensive documentation of support cases, including technical resolutions and best practices.\nEnsure that all support-related activities align with the company's high standards of quality and customer service.\nProvide training and guidance to clients on the operation and maintenance of their VVIP aircraft interiors.\nWork closely with internal teams, such as engineering, design, and manufacturing, to ensure client satisfaction and product quality.\nOther duties as assigned.\n\nCompetencies\nTo perform the job successfully, an individual should demonstrate the following competencies:\n\nAdaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.\nCommunications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.\nDependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.\nInitiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.\nTeamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.\nWork Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.\nMaintaining Customer Focus – Promotes client focus, establishes client support standards, monitors client satisfaction, and develops new approaches to meeting clients' needs.\nPlanning & Organization – Prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, sets goals and objectives, and works in an organized manner.\nProblem Solving – Identifies problems in a timely manner, gathers and analyzes information skillfully, develop alternative solutions, resolve problems in early stages, and work well in groups.\n\nSummary of Education, Experience & Certification\nBachelor's degree in an engineering discipline and a minimum of five years of experience in VVIP aircraft interior modifications or equivalent combination of education and experience.\n\nEmployees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.\n\nRequired Knowledge, Skills & Abilities\nUnderstanding of VVIP aircraft interiors, systems, avionics, and electrical equipment.\nGood verbal and written communication skills, with the ability to interact professionally with high-profile clients and their representatives.\nAbility to diagnose and resolve complex technical issues effectively and efficiently.\nDemonstrated commitment to providing exceptional customer service and maintaining a customer-centric approach.\nAbility to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.\nComfortable adapting to the unique and evolving needs of VVIP clients.\nEffective in communicating with diverse cultural groups as well as different levels from owners to factory floor personnel.\nAbility to read and interpret documents such as RFQs, statements of work, engineering drawings, aircraft technical publications (AMM, IPC, WDM, SDS, ICA, etc.), and component specifications.\nAbility to solve practical problems and deal with uncertainty in situations where only limited standardization exists.\nAbility to work outside of core business hours as required.\nAbility to travel for extended periods of time up to 6 weeks.\nThe expected WA salary range for this position is between $99,000.00 - $137,000.00 USD. Actual compensation will be determined based on experience, education, location, and other factors permitted by law. Our suite of comprehensive benefits includes health care (medical, dental and vision), life insurance, paid time off and a 401(k) savings plan with company match.\nAbout Greenpoint Technologies\nGreenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State. We are proud to be known in the aerospace industry for our design and engineering innovation, award-winning company culture, and on-time delivery of our beautiful products. We use leading-edge tools and employee-built processes to deliver extraordinary, one-of-a-kind custom aircraft interiors. It's complex work, but we work smart. In return for hard work, collaboration, and creativity, our people experience a culture custom built for high achievers:\nBig jobs and stretch assignments.\nHigh accountability environment, with transparent decisions aligned to values, open communication, and engaged leadership.\nAbility to make a big, visible impact on the end product.\nWe welcome diverse contributions and provide equal employment opportunities to all individuals without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.","company":"Greenpoint Technologies","rawCompany":"greenpoint technologies","city":"Bothell","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:28:53.246Z","occupations":[{"code":"17-2011.00","title":"Aerospace Engineers","slug":"aerospace-engineers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"53-6032.00","title":"Aircraft Service Attendants","slug":"aircraft-service-attendants"}],"industries":[{"code":"488190","title":"Other Support Activities for Air Transportation","slug":"other-support-activities-for-air-transportation"},{"code":"336411","title":"Aircraft Manufacturing","slug":"aircraft-manufacturing"},{"code":"336413","title":"Other Aircraft Parts and Auxiliary Equipment Manufacturing","slug":"other-aircraft-parts-and-auxiliary-equipment-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Support Engineer","description":"Summary\nProvides technical support to clients after delivery, ensuring their needs are met promptly and professionally. Troubleshoots complex issues related to the aircraft interior, including entertainment systems, seating configurations, lighting, and custom installations. This position requires a solid technical background, attention to detail, and good communication skills.\n\nEssential Duties and Responsibilities\nProvide technical support to VVIP clients regarding aircraft interior systems, including entertainment systems, lighting, seating, and custom installations.\nCommunicate with clients and their representatives to understand their needs and explain technical solutions.\nDiagnose, troubleshoot, and resolve complex technical issues, coordinating with internal engineering teams as needed.\nCreate and maintain comprehensive documentation of support cases, including technical resolutions and best practices.\nEnsure that all support-related activities align with the company's high standards of quality and customer service.\nProvide training and guidance to clients on the operation and maintenance of their VVIP aircraft interiors.\nWork closely with internal teams, such as engineering, design, and manufacturing, to ensure client satisfaction and product quality.\nOther duties as assigned.\n\nCompetencies\nTo perform the job successfully, an individual should demonstrate the following competencies:\n\nAdaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.\nCommunications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.\nDependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.\nInitiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.\nTeamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.\nWork Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.\nMaintaining Customer Focus – Promotes client focus, establishes client support standards, monitors client satisfaction, and develops new approaches to meeting clients' needs.\nPlanning & Organization – Prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, sets goals and objectives, and works in an organized manner.\nProblem Solving – Identifies problems in a timely manner, gathers and analyzes information skillfully, develop alternative solutions, resolve problems in early stages, and work well in groups.\n\nSummary of Education, Experience & Certification\nBachelor's degree in an engineering discipline and a minimum of five years of experience in VVIP aircraft interior modifications or equivalent combination of education and experience.\n\nEmployees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.\n\nRequired Knowledge, Skills & Abilities\nUnderstanding of VVIP aircraft interiors, systems, avionics, and electrical equipment.\nGood verbal and written communication skills, with the ability to interact professionally with high-profile clients and their representatives.\nAbility to diagnose and resolve complex technical issues effectively and efficiently.\nDemonstrated commitment to providing exceptional customer service and maintaining a customer-centric approach.\nAbility to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.\nComfortable adapting to the unique and evolving needs of VVIP clients.\nEffective in communicating with diverse cultural groups as well as different levels from owners to factory floor personnel.\nAbility to read and interpret documents such as RFQs, statements of work, engineering drawings, aircraft technical publications (AMM, IPC, WDM, SDS, ICA, etc.), and component specifications.\nAbility to solve practical problems and deal with uncertainty in situations where only limited standardization exists.\nAbility to work outside of core business hours as required.\nAbility to travel for extended periods of time up to 6 weeks.\nThe expected WA salary range for this position is between $99,000.00 - $137,000.00 USD. Actual compensation will be determined based on experience, education, location, and other factors permitted by law. Our suite of comprehensive benefits includes health care (medical, dental and vision), life insurance, paid time off and a 401(k) savings plan with company match.\nAbout Greenpoint Technologies\nGreenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State. We are proud to be known in the aerospace industry for our design and engineering innovation, award-winning company culture, and on-time delivery of our beautiful products. We use leading-edge tools and employee-built processes to deliver extraordinary, one-of-a-kind custom aircraft interiors. It's complex work, but we work smart. In return for hard work, collaboration, and creativity, our people experience a culture custom built for high achievers:\nBig jobs and stretch assignments.\nHigh accountability environment, with transparent decisions aligned to values, open communication, and engaged leadership.\nAbility to make a big, visible impact on the end product.\nWe welcome diverse contributions and provide equal employment opportunities to all individuals without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.","datePosted":"2026-04-14T10:28:53.246Z","dateModified":"2026-04-14T10:28:53.246Z","hiringOrganization":{"@type":"Organization","name":"Greenpoint Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bothell","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"49c87540b9c06f482e0f1982"},"url":"https://jobsearcher.com/jobs/49c87540b9c06f482e0f1982"}}