{"schemaVersion":"jobsearcher.job.v1","id":"49b506c2bbd92f41787a135f","url":"https://jobsearcher.com/jobs/49b506c2bbd92f41787a135f","canonicalUrl":"https://jobsearcher.com/jobs/49b506c2bbd92f41787a135f","title":"Implementation Manager","description":"Company Description\nCRISP Shared Services (CSS) serves as the technology partner for health information exchange (HIE) partners in Maryland, DC, West Virginia, Connecticut, Alaska, Virginia, Kentucky, Florida, and other jurisdictions. CSS facilitates the electronic transfer of clinical information between disparate information systems in order to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data-driven understanding of regional public health concerns.\n\nJob Summary\nThe Implementation Manager will be responsible for supporting and implementing health information exchange activities across CRISP Shared Services clients and affiliates. The Implementation Manager will be leading implementation efforts of CRISP products and services with multiple affiliates and clients. This role will require coordination and partnership across various teams. The Implementation Manager will have the opportunity to play a major role in the HIT enabled transformation of healthcare.\nEssential Duties and Responsibilities\nEssential duties and responsibilities include the following. Other duties and special projects may be assigned.\n\nPrimary point of contact for all implementation and onboarding activity for CSS Partner projects and initiatives. Responsible for projects that vary in complexity across multiple CSS partners.\nDefine scope and gather requirements for assigned projects, draft modifications/new feature requests for existing projects.\nDevelop documents and collateral required for the implementation (e.g. requirements, statements of work, project plans, etc.).\nBuild and maintain customer relationships communicating regularly with stakeholders and participants to ensure business needs are met by implemented solutions.\nTrain Partner staff on onboarding process, implementation workflow, product features\nCommunicate project status to internal and external stakeholders.\nIdentify, evaluate, and manage areas requiring process improvement.\nEffectively manage and coordinate both internal and external technical teams.\nUnderstand implications of policy on projects and agreements/policy changes needed in place.\nEnsure implementations are moving forward, identify blockers, and find solutions to work through blockers.\nIn short, make products and services work for new and existing customers!\n\nQualifications\nTo perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\n\nRequired Skills\nStrong relationship management skills, meeting with stakeholders and participants multiple times a week.\nAbility to quickly understand technical concepts and communicate to both technical and non-technical audiences.\nAbility to gather requirements and manage multiple priorities (individually and for a team).\nAbility to operate both within a team and as an independent contributor.\nStrong written and verbal communication skills.\nA desire to be great and a track record of setting and achieving goals is required.\n\nPreferred Skills\nExperience with program management and administration.\nExperience with Mirth Connect, HL7 interfaces, FHIR interfaces.\nKnowledge of network connectivity principles (VPN, SFTP, TLS, certificates, etc).\n1-2 years of Agile/Scrum methodology, experience with Atlassian products Jira, Confluence, Trello.\nUnderstanding of health information technology and/or health information exchange.\nBusiness analysis experience.\nExperience in public health or heath care.\n\nExperience and/or Education Requirements\n4-year college degree\n4+ years of working in public health or healthcare arena\n4+ years of Health IT program management or project management\nBusiness Analyst experience preferred\nMPH or MHA preferred\nCompensation and Benefits Package\nTargeted base salary: $100k - $120k per year, based on experience and qualifications, plus benefits and bonuses.\nBenefits include the following but are not limited to health, dental, vision, life and disability insurance. CSS also has a 403(b) plan with discretionary employer match and contributions. You will be eligible for 20 days of Paid Time Off per year (accrued in accordance with CSS' policies). PTO is in addition to 8 company designated holidays. If you are not PTO eligible, you may be eligible for applicable state and/or local sick and safe leave in accordance with the provisions of any applicable state and/or local sick and safe leave laws.\n\nWebsite: www.crispsharedservices.org\nLocation: Remote, Columbia, MD - Hybrid\n\nCRISP Shared Services, Inc. is an equal opportunity employer. This means that CRISP Shared Services Inc. is dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members.","company":"Crisp Shared Services","rawCompany":"crisp shared services","city":"Columbia","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-07-21T12:26:32.436Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1211.01","title":"Health Informatics Specialists","slug":"health-informatics-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Manager","description":"Company Description\nCRISP Shared Services (CSS) serves as the technology partner for health information exchange (HIE) partners in Maryland, DC, West Virginia, Connecticut, Alaska, Virginia, Kentucky, Florida, and other jurisdictions. CSS facilitates the electronic transfer of clinical information between disparate information systems in order to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data-driven understanding of regional public health concerns.\n\nJob Summary\nThe Implementation Manager will be responsible for supporting and implementing health information exchange activities across CRISP Shared Services clients and affiliates. The Implementation Manager will be leading implementation efforts of CRISP products and services with multiple affiliates and clients. This role will require coordination and partnership across various teams. The Implementation Manager will have the opportunity to play a major role in the HIT enabled transformation of healthcare.\nEssential Duties and Responsibilities\nEssential duties and responsibilities include the following. Other duties and special projects may be assigned.\n\nPrimary point of contact for all implementation and onboarding activity for CSS Partner projects and initiatives. Responsible for projects that vary in complexity across multiple CSS partners.\nDefine scope and gather requirements for assigned projects, draft modifications/new feature requests for existing projects.\nDevelop documents and collateral required for the implementation (e.g. requirements, statements of work, project plans, etc.).\nBuild and maintain customer relationships communicating regularly with stakeholders and participants to ensure business needs are met by implemented solutions.\nTrain Partner staff on onboarding process, implementation workflow, product features\nCommunicate project status to internal and external stakeholders.\nIdentify, evaluate, and manage areas requiring process improvement.\nEffectively manage and coordinate both internal and external technical teams.\nUnderstand implications of policy on projects and agreements/policy changes needed in place.\nEnsure implementations are moving forward, identify blockers, and find solutions to work through blockers.\nIn short, make products and services work for new and existing customers!\n\nQualifications\nTo perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\n\nRequired Skills\nStrong relationship management skills, meeting with stakeholders and participants multiple times a week.\nAbility to quickly understand technical concepts and communicate to both technical and non-technical audiences.\nAbility to gather requirements and manage multiple priorities (individually and for a team).\nAbility to operate both within a team and as an independent contributor.\nStrong written and verbal communication skills.\nA desire to be great and a track record of setting and achieving goals is required.\n\nPreferred Skills\nExperience with program management and administration.\nExperience with Mirth Connect, HL7 interfaces, FHIR interfaces.\nKnowledge of network connectivity principles (VPN, SFTP, TLS, certificates, etc).\n1-2 years of Agile/Scrum methodology, experience with Atlassian products Jira, Confluence, Trello.\nUnderstanding of health information technology and/or health information exchange.\nBusiness analysis experience.\nExperience in public health or heath care.\n\nExperience and/or Education Requirements\n4-year college degree\n4+ years of working in public health or healthcare arena\n4+ years of Health IT program management or project management\nBusiness Analyst experience preferred\nMPH or MHA preferred\nCompensation and Benefits Package\nTargeted base salary: $100k - $120k per year, based on experience and qualifications, plus benefits and bonuses.\nBenefits include the following but are not limited to health, dental, vision, life and disability insurance. CSS also has a 403(b) plan with discretionary employer match and contributions. You will be eligible for 20 days of Paid Time Off per year (accrued in accordance with CSS' policies). PTO is in addition to 8 company designated holidays. If you are not PTO eligible, you may be eligible for applicable state and/or local sick and safe leave in accordance with the provisions of any applicable state and/or local sick and safe leave laws.\n\nWebsite: www.crispsharedservices.org\nLocation: Remote, Columbia, MD - Hybrid\n\nCRISP Shared Services, Inc. is an equal opportunity employer. This means that CRISP Shared Services Inc. is dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members.","datePosted":"2026-07-21T12:26:32.436Z","dateModified":"2026-07-21T12:26:32.436Z","hiringOrganization":{"@type":"Organization","name":"Crisp Shared Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbia","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"49b506c2bbd92f41787a135f"},"url":"https://jobsearcher.com/jobs/49b506c2bbd92f41787a135f"}}