Assistant Director of Rooms

At Hyatt Centric, we are explorers at heart-connecting guests to the most authentic experiences in the heart of the destination. The Assistant Director of Rooms plays a pivotal role in bringing this vision to life by leading the Front Office and Housekeeping teams to deliver intuitive, seamless, and engaging guest experiences.This is a highly visible, hands-on leadership role within a fast-growing, 332-room urban hotel. The ideal candidate thrives in an environment where agility, collaboration, and service excellence are essential. This individual will not only lead but actively participate in day-to-day operations, ensuring that every guest interaction reflects the vibrant, local energy of the Hyatt Centric brand.In the absence of the Director of Operations, the Assistant Director of Rooms serves as the acting leader on property.Key ResponsibilitiesLead the Rooms ExperienceOversee daily operations of Front Office and Housekeeping, ensuring efficient room flow, cleanliness, and readiness aligned with Hyatt Centric standards.Maintain a strong presence in the lobby and guest areas, creating a welcoming and dynamic environment reflective of the Rittenhouse Square neighborhood.Drive performance in guest satisfaction, cleanliness scores, and operational efficiency.Hands-On, Floor-Based LeadershipJump in to support Front Desk operations during peak periods, including check-in/check-out, guest engagement, and issue resolution. Each interaction to be completed; resolved with professionalism, ensuring memorable service recovery.Partner directly with Housekeeping teams through room inspections, quality control, and operational support during high occupancy.Lead by example-demonstrating urgency, adaptability, and a guest-first mindset.Champion a culture where colleagues anticipate needs and connect guests to the best of the destination.Understand the CBA regulations as well as Philadelphia's Fair Work Week regulations between the housekeeping & front desk departments.Third-Party Partnership ManagementCollaborate with outsourced partners including Food & Beverage, Parking, and Security to ensure a seamless, integrated guest experience.Act as the operational bridge between hotel teams and third-party vendors, ensuring alignment with Hyatt Centric service expectations.Address and resolve service gaps proactively.Safety & Security ChampionUphold and reinforce all safety and security protocols across the property.Work closely with security partners to ensure preparedness for emergencies, incidents, and compliance requirements.Take a leadership role in incident response and documentation.Develop and Inspire TeamsCoach and mentor Front Office and Housekeeping leaders to build a high-performing, engaged team.Support recruitment, scheduling, labor management, and colleague development initiatives.Foster an inclusive, energetic culture aligned with Hyatt values.Acting Leader on PropertyServe as Manager on Duty and primary decision-maker in the absence of the Director of Operations.Coordinate across departments to ensure seamless hotel operations.Maintain composure and leadership during high-pressure situations.Why Join Hyatt Centric Rittenhouse Square Philadelphia?Be part of a growing, high-energy hotel in one of Philadelphia's most vibrant neighborhoodsOpportunity to make a direct impact on guest experience and hotel performanceCareer growth within the Hyatt brand and lifestyle segmentWork alongside a collaborative team that values innovation, service, and community