{"schemaVersion":"jobsearcher.job.v1","id":"4921504d976d57d60f4657f0","url":"https://jobsearcher.com/jobs/4921504d976d57d60f4657f0","canonicalUrl":"https://jobsearcher.com/jobs/4921504d976d57d60f4657f0","title":"Implementation Analyst","description":"Help us change the way the world parks\n\nParking isn't just about spaces – it's about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we're not just thinking about today's parking challenges; we're actively shaping the future of parking + charging. Join us in transforming the way the world parks.\n\nJoin Our Flash Team as an Implementation Analyst!\n\nWe are looking for a customer focused person with a strong sense of problem solving, teacher by nature, independent individual who is comfortable in a fast-paced environment for an Implementation Analyst position. Are you organized and have strong interpersonal skills? Do you have a strong desire to help resolve problems and enjoy working as part of a team? This may be the perfect role for you. A successful Implementation Analyst also possesses strong presentation skills and is comfortable switching gears and operating within multiple systems.\n\nThe Implementation Analyst will be the subject matter expert for our client's ever-evolving line of products and manage the onboarding experience while conducting online and in-person training sessions. In this role, you will work closely with our new customers to ensure the successful implementation of FLASH hardware and software installations. This is achieved through understanding customer business goals and objectives, developing strong rapport, and executing SaaS software configuration. You would be a critical player, as a member of the Operations team, in driving long-term customer success and demonstrating the value of all FLASH solutions.\n\nLocation: Remote\n\nTravel: Up to 25% to Flash customer locations (nationwide) to train and assist operations on Flash products; identify new training needs; and create content to address them.\n\nWhat You'll Do:\n\nUnderstand and translate customer operational goals and deliverables into a plan with successful software configuration\nDocument SaaS software configuration, prepare and execute testing and data conversions using standard tools, and follow established processes and guidelines\nEvaluate and process onboarding data utilizing Google/Microsoft suite, JIRA, and custom SaaS software\nAssist customers in navigating the technical aspects of the onboarding process, including the initial configuration of the FLASH/PK product to meet the customer's operational needs\nTroubleshoot customer issues pertaining to platform usage and configuration\nTrack and maintain accurate client records and hit key onboarding services milestones using Salesforce, Jira, and project management tools\nWork with customers to understand their unique operational needs and advise on solutions and best practices\nMaintain, test, and review existing training materials\nManage and prioritize a training schedule\nCollaborate with support techs to ensure customer training needs and knowledge gaps are addressed.\n\nWhat You Bring:\n\nAbility to work independently at a rapid pace\nEffective and professional communicator\nCritical thinking and proven ability to solve complex problems\nAbility to resolve problems on the spot, calmly, and professionally\nAptitude for technical applications\nExperience with troubleshooting methodologies\nCustomer-first mentality; ability to empathize and build customer relationships\nStrong project management and computer skills\nExperience with general project management software\nSolid technical aptitude with project configuration experience\nExceptional interpersonal skills\nStrong online and in person presentation skills\nRespect processes and be adaptable to facilitate change\nStrong organizational and analytical skills with keen attention to detail\n\nQualifications:\n\n2+ years of experience in a customer-facing support role required\n2+ years prior training experience in an external customer capacity required\nHigh School Diploma or equivalent is required; a bachelor's degree is a plus\nSpanish bi-lingual is a plus\n\nSalary Range: $68,000.00 - $75,000.00 a year\n\n*Final salary will be determined based on the candidate's skills and experience level.\n\nCompetitive Rewards Package includes:\n\nComprehensive medical, dental, and vision insurance\n401(k) with company match\nPaid time off and flexible work environment\nOpportunities for professional growth and development\n\nFlash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.","company":"Flash","rawCompany":"flash","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-23T10:20:32.921Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Analyst","description":"Help us change the way the world parks\n\nParking isn't just about spaces – it's about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we're not just thinking about today's parking challenges; we're actively shaping the future of parking + charging. Join us in transforming the way the world parks.\n\nJoin Our Flash Team as an Implementation Analyst!\n\nWe are looking for a customer focused person with a strong sense of problem solving, teacher by nature, independent individual who is comfortable in a fast-paced environment for an Implementation Analyst position. Are you organized and have strong interpersonal skills? Do you have a strong desire to help resolve problems and enjoy working as part of a team? This may be the perfect role for you. A successful Implementation Analyst also possesses strong presentation skills and is comfortable switching gears and operating within multiple systems.\n\nThe Implementation Analyst will be the subject matter expert for our client's ever-evolving line of products and manage the onboarding experience while conducting online and in-person training sessions. In this role, you will work closely with our new customers to ensure the successful implementation of FLASH hardware and software installations. This is achieved through understanding customer business goals and objectives, developing strong rapport, and executing SaaS software configuration. You would be a critical player, as a member of the Operations team, in driving long-term customer success and demonstrating the value of all FLASH solutions.\n\nLocation: Remote\n\nTravel: Up to 25% to Flash customer locations (nationwide) to train and assist operations on Flash products; identify new training needs; and create content to address them.\n\nWhat You'll Do:\n\nUnderstand and translate customer operational goals and deliverables into a plan with successful software configuration\nDocument SaaS software configuration, prepare and execute testing and data conversions using standard tools, and follow established processes and guidelines\nEvaluate and process onboarding data utilizing Google/Microsoft suite, JIRA, and custom SaaS software\nAssist customers in navigating the technical aspects of the onboarding process, including the initial configuration of the FLASH/PK product to meet the customer's operational needs\nTroubleshoot customer issues pertaining to platform usage and configuration\nTrack and maintain accurate client records and hit key onboarding services milestones using Salesforce, Jira, and project management tools\nWork with customers to understand their unique operational needs and advise on solutions and best practices\nMaintain, test, and review existing training materials\nManage and prioritize a training schedule\nCollaborate with support techs to ensure customer training needs and knowledge gaps are addressed.\n\nWhat You Bring:\n\nAbility to work independently at a rapid pace\nEffective and professional communicator\nCritical thinking and proven ability to solve complex problems\nAbility to resolve problems on the spot, calmly, and professionally\nAptitude for technical applications\nExperience with troubleshooting methodologies\nCustomer-first mentality; ability to empathize and build customer relationships\nStrong project management and computer skills\nExperience with general project management software\nSolid technical aptitude with project configuration experience\nExceptional interpersonal skills\nStrong online and in person presentation skills\nRespect processes and be adaptable to facilitate change\nStrong organizational and analytical skills with keen attention to detail\n\nQualifications:\n\n2+ years of experience in a customer-facing support role required\n2+ years prior training experience in an external customer capacity required\nHigh School Diploma or equivalent is required; a bachelor's degree is a plus\nSpanish bi-lingual is a plus\n\nSalary Range: $68,000.00 - $75,000.00 a year\n\n*Final salary will be determined based on the candidate's skills and experience level.\n\nCompetitive Rewards Package includes:\n\nComprehensive medical, dental, and vision insurance\n401(k) with company match\nPaid time off and flexible work environment\nOpportunities for professional growth and development\n\nFlash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.","datePosted":"2026-09-23T10:20:32.921Z","dateModified":"2026-09-23T10:20:32.921Z","hiringOrganization":{"@type":"Organization","name":"Flash","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4921504d976d57d60f4657f0"},"url":"https://jobsearcher.com/jobs/4921504d976d57d60f4657f0"}}