Night Audit (Part-Time)

Night Auditor (Part-Time)Job Category: Front of HousePart-TimeRate: $17 USD per hourLocation: Atlanta, GA 30313, USAJob DescriptionPosition SummaryAs a pivotal role in our Front Office, the Night Auditor plays a pivotal role in ensuring the seamless operation of our hotel during the overnight hours. Beyond meticulously verifying guest accounts and reconciling revenues, they are entrusted with upholding impeccable guest services and ensuring the safety of our patrons. Strong communication, and the ability to work in a fast-paced environment are crucial for this role.Essential FunctionsResponsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety.Reconcile and complete all the daily front desk agents' work.Run find trial balance to post rooms and close day.Run accounts receivable reports.Provide reports for the next day for Front Office, Housekeeping, Sales, and Executive Office as required.Perform duties of front desk agent as assigned.Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Handle emergency situations, ensuring the safety and security of guests and associates.Maintain safety standards for front office associates in accordance with company policy.Ability to provide professional communication with internal and external guests.Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out.Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.Maintain front desk office supplies and equipment while keeping the front office areas clean and organized.Tend to guests' complaints, questions, and provide exceptional customer service.Carries out supervisor requests in accordance with hotel policies and standard operating procedures.Follow all cleanliness standards to ensure guests' satisfaction.Follow 4 Keys service standards, standard operation procedures, and safety standards.Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.Follow safety and security procedures.Adhere to attendance and reliability standards.Follow all additional duties as assigned by management.Skills and AbilitiesUnderstand the mission, vision, and goals of the hotelMust be able to prioritize and work efficiently with limited supervisionMust be able to speak, understand, and communicate utilizing the primary language(s) used in the workplaceRequires good communication skills, both verbal and writtenMust be able to stand and exert well-paced mobility for up to 4 hours in lengthMust be able to lift up to 75 lbs. on a regular and continuing basisMust be able to push and pull carts and equipment weighing up to 50 lbsMust be able to bend, stoop, squat, and stretch to fulfill cleaning tasksRequires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuityTalking and hearing occur continuously in the process of communicating with guests, supervisors, and other employeesStrong team player, able to partner with management and other employees in a professional mannerJob Qualifications/RequirementsEducation: High School Diploma or GED equivalence requiredExperience: Minimum 1 year experience in a similar role; hotel experience preferredAdditional: Will be required to work flexible scheduled shifts based on business needsPhysical RequirementsMust be able to lift and/or carry up to 40 pounds frequently to assist guestsAbility to stand for extended periods of timeAbility to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversationAbility to bend and twist, push, and pull, stoop, and kneelAscend and descend a ladderReasonable Accommodation StatementTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.DisclaimerWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: selectserviceshr@kslresorts.com.KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.