{"schemaVersion":"jobsearcher.job.v1","id":"48fac98e4d94513b8d3f96e9","url":"https://jobsearcher.com/jobs/48fac98e4d94513b8d3f96e9","canonicalUrl":"https://jobsearcher.com/jobs/48fac98e4d94513b8d3f96e9","title":"Deskside Support Engineer","description":"An employer is seeking a Deskside Support Engineer to provide essential IT support.The Role Provide Tier 2 and Tier 3 deskside end-user support, including imaging, deployment, and asset management. Act as a key point of escalation for advanced IT troubleshooting, ensuring adherence to service-level agreements (SLAs). Manage mass imaging pipelines, high-volume onboarding preparations, and equipment moves. Perform and oversee IMAC procedures and lifecycle refresh activities across the enterprise. Collaborate with Tier 3 teams to resolve complex environmental issues affecting laptops and desktops.What You'll Need High School Diploma and 7+ years of experience in an IT support or help desk environment. Ability to obtain and maintain a public trust clearance (U.S. Citizenship required). Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, and various networking and collaboration tools. Proficiency in advanced troubleshooting and diagnostics for hardware, software, and network issues. HDI Technical Support Professional certification required within six (6) months of employment.What's On Offer Salary range: $80,001 - $120,000 per year. Opportunity to work in a dynamic environment, supporting a wide range of IT needs.Apply via Haystack today!","company":"Haystack","rawCompany":"haystack","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-10-06T12:38:32.740Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Deskside Support Engineer","description":"An employer is seeking a Deskside Support Engineer to provide essential IT support.The Role Provide Tier 2 and Tier 3 deskside end-user support, including imaging, deployment, and asset management. Act as a key point of escalation for advanced IT troubleshooting, ensuring adherence to service-level agreements (SLAs). Manage mass imaging pipelines, high-volume onboarding preparations, and equipment moves. Perform and oversee IMAC procedures and lifecycle refresh activities across the enterprise. Collaborate with Tier 3 teams to resolve complex environmental issues affecting laptops and desktops.What You'll Need High School Diploma and 7+ years of experience in an IT support or help desk environment. Ability to obtain and maintain a public trust clearance (U.S. Citizenship required). Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, and various networking and collaboration tools. Proficiency in advanced troubleshooting and diagnostics for hardware, software, and network issues. HDI Technical Support Professional certification required within six (6) months of employment.What's On Offer Salary range: $80,001 - $120,000 per year. Opportunity to work in a dynamic environment, supporting a wide range of IT needs.Apply via Haystack today!","datePosted":"2026-10-06T12:38:32.740Z","dateModified":"2026-10-06T12:38:32.740Z","hiringOrganization":{"@type":"Organization","name":"Haystack","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"48fac98e4d94513b8d3f96e9"},"url":"https://jobsearcher.com/jobs/48fac98e4d94513b8d3f96e9"}}