Remote BDC Specialist - Auto Service Scheduler

We are a family-owned business that began in Nebraska over 40 years ago. We believe in doing business in a way that builds up the people and community around us, and we have centered our mission on valuing both employees and customers.Anderson Auto Group has grown to nine new vehicle franchise locations and employs over 500 people in Nebraska and Missouri and continues to grow. Our progressive dealer group has an immediate opening for the best customer-centered people to staff remotely in our business development center known as the Customer Experience Center (CEC).This position within the Customer Experience Center (CEC) supports our Service Departments and is primarily focused on Inbound Service customers calling to schedule appointments along with various other service call types for appointment scheduling.This role carries significant importance and is responsible for the virtual face of Anderson Auto Group (AAG) as well as its brand of "Experience Better."Benefits for Full Time EmployeesMedical InsuranceDental InsuranceLife Insurance401KFlex BenefitsShort/Long Term Disability InsuranceEmployee DiscountsNo SundaysPaid VacationsResponsibilitiesAbility to multi-task and use multiple systems at the same time.Proficiency in using technology - video, text, chat, and email through various platformsSchedule Flexibility – Shifts range from morning, afternoon including splits.Comfort with Windows laptops and peripherals.Familiarity with Scheduling Software, Office 365 and Microsoft Teams is a plus.Experience in the Automotive Service is preferred.Strong writing and phone skills.Most important, finding joy in every conversation with the people we call customers!High-speed reliable internet connection at the expense of the employee is a requirement.Employees must have a quiet and secure workspace able to accommodate a laptop and two monitors. Laptop, monitors, keyboard, mouse, headset, and all connection cabling will be provided by Anderson Auto Group.Must be able to participate in video (Microsoft Teams) calls for training, one-on-one coaching, and group meetings at any point in the work-day.RequirementsGood verbal and written communication skillsProficient with Microsoft Word, Excel, and OutlookTime management, prioritization skills, and the ability to multi-task are requiredSelf‐motivated and goal orientedAbility to hit sales quotas and closing percentagesMust be willing to submit to a drug screen prior to employmentMust have a clean & valid driver's licenseApplicant must live and work in one of the following states:KansasMissouriNebraskaVirginiaSouth CarolinaTexasSouth DakotaApply Today and Start Your Journey with Anderson Auto Group! Anderson Auto Group is anEqual Employment Opportunity Employerand complies withEEOCstandards. Join us and discover a career path where you can make a difference!#J-18808-Ljbffr