Production Support Engineer (Java)

Job Title: Java Production Support EngineerLocation: Charlotte, NCEmployment Type: FulltimeSkills : Mandatory Skills : Ansible, Dynatrace, Java, Splunk, SpringBootKey ResponsibilitiesProvide L2L3 production support for Java based applications.Troubleshoot application issues related to Java Spring Boot UI and backend components.Analyse logs metrics and s using Splunk and Dynatrace.Support applications deployed on Linux environments.Perform incident problem and change management as per ITIL practices.Investigate database issues using Oracle SQL.Identify root causes perform RCA and suggest permanent fixes.Support deployment release and post release verification activities.Develop or update Ansible playbooks for automation and configuration tasks.Work with development teams to resolve defects and implement enhancements.Ensure SLA adherence and effective communication with stakeholders.Maintain production documentation SOPs and runbooks.Participate in rotational shifts and on call support.Primary SkillsProduction Application SupportJavaSpring BootLinux UnixOracle Database SQLMonitoring Observability Splunk DynatraceSecondary Supporting SkillsHTML CSS JavaScript basic troubleshootingAnsible automation configuration managementLog analysis and performance troubleshootingIncident Management ITILTicketing tools ServiceNow Jira Remedy