IT Manager

Schedule: Hybrid- ~3+ days in office per week, with additional in-office days as business needs and operational demands requireEmployment Type: Full Time-About SDVAt our core, we are veterans supporting our fellow veterans. Our mission is more than just words — it's a way of life rooted in service, discipline, and commitment to something bigger than yourself. Here at SDV, we are building something that matters: a purpose-driven team where the values carried in uniform — integrity, adaptability, and mission focus — are not just welcomed, they are the foundation of everything we do.If you've spent time in service, you already know what it means to lead under pressure, solve problems with limited resources, and put the mission first. That experience has value here. We also welcome all those who, while they may not have served, are deeply committed to supporting the veteran community and want to contribute to work that truly makes a difference.At SDV, you will be welcomed by leadership that respects your background, invests in your continued growth, and never loses sight of why we do what we do: to serve those who've served.-The OpportunityWe're looking for a hands-on IT Manager who brings the same adaptability and initiative they developed in service (or in supporting those who served) to our technology operations. You'll balance strategic systems management with day-to-day IT support — wearing multiple hats, just like you did before.In this role, you will be responsible for keeping SDV's technology running smoothly — serving as the go-to resource for day-to-day technical support, the primary NetSuite administrator, and the key liaison between SDV and its IT contractors and vendors. One day you might be configuring NetSuite workflows; the next, troubleshooting hardware or tightening up cybersecurity protocols. This environment rewards people who thrive in dynamic settings, communicate clearly up and down the chain, and take ownership of their mission.-What you’ll DoServe as the primary point of contact and owner for all IT-related matters across the organizationOversee all technology used by SDV: hardware, infrastructure, cloud services, and software applicationsServe as the primary NetSuite administrator for day-to-day operations, partnering with external consultants on larger implementation and optimization projects as needed.Provide hands-on support for day-to-day IT needs: helpdesk, hardware setup, user accounts, software management, and troubleshootingSupport local and remote employees — investigate problems, identify root causes, and implement effective solutionsManage vendor and contractor relationships related to hardware, software, and IT servicesMaintain accurate, up-to-date inventory of all installed and spare hardware and softwareAnalyze functional requirements across business units to identify and deliver technology solutions that support efficient operationsIdentify needs for upgrades, new configurations, or new systems and applicationsEnsure data security, privacy, and compliance with applicable industry regulations and standardsOversee cybersecurity protocols, user access controls, data backups, and system updatesDeliver IT projects on specification, on time, and within budgetDevelop and document IT policies and procedures to drive organizational consistency-Skills & ExperienceOutstanding communication skills — able to translate technical concepts to non-technical stakeholders at all levelsHighly detail-oriented with strong organizational disciplineStrong analytical thinking and project management skills — you can build a plan and execute itProven ability to work independently and manage competing priorities without losing sight of the mission6+ years of broad IT experience, with exposure to both technical support and systems administrationComfortable serving as a generalist IT resource — helpdesk, hardware, user accounts, and beyondFamiliarity with evaluating and supporting a variety of IT systems, software, and cloud-based toolsExperience with ERP, CRM, or eCommerce platforms a plus (NetSuite, Salesforce, Shopify, or Microsoft Dynamics)Bachelor's degree in Computer Science, Engineering, or relevant field; Master's degree a plusMilitary training or occupational experience in communications, IT, signals, or cyber is considered directly relevant experience-What we Offer· Competitive salary commensurate with experienceo Range: $80-110k· Full benefits package: medical, dental, vision, LTD, life insurance, and additional voluntary benefits· Flexible PTO and paid holidays· 401(k) with employer contributions· A team that understands your background and respects your service· Purpose-filled work — every single day-Join UsYou've already proven you can serve under pressure, lead in uncertain conditions, and get the mission done. Now bring those skills to a team that's fighting a different kind of battle — making sure our veterans get the care, support, and resources they deserve.If you're ready to join a mission-driven organization where your work has real impact, we want to hear from you. Apply today.SDV is an equal opportunity employer. We encourage all qualified applicants to apply.Company DescriptionSDV Office Systems provides quality medical devices, supplies, and furniture that are critical to our Veteran’s health and well-being. SDV Office Systems, LLC (dba SDV Medical) was founded in 2016 to provide office furniture products and services that make Veteran’s lives better at VA health facilities. The Medical Division of the company began selling medical devices and supplies in early 2020.