{"schemaVersion":"jobsearcher.job.v1","id":"481da2d250771e776417ee18","url":"https://jobsearcher.com/jobs/481da2d250771e776417ee18","canonicalUrl":"https://jobsearcher.com/jobs/481da2d250771e776417ee18","title":"Front Office Manager","description":"Responsibilities Oversee daily front‑desk operations, ensuring excellent guest service, smooth check‑in/out processes, and efficient reservation and inquiry handling.\nSupervise front‑desk staff, handle guest concerns, maintain hotel policies, and optimize front‑office operations to enhance guest satisfaction.\nEnsure all procedures align with hotel policies and brand standards.\nMaintain accuracy of guest records, billing and payment processing.\nOversee cash‑handling procedures, deposits and billing accuracy.\nCoordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.\nFoster a positive work environment and promote teamwork among associates.\nMonitor staff performance and provide coaching and feedback.\nRecruit, train, schedule and supervise front‑desk associates.\nAddress and resolve guest complaints and special requests promptly and professionally.\nQualifications Bachelor's degree in hospitality management or related field (preferred).\n3-5 years of experience in front‑desk or hotel operations, with 1-3 years in a supervisory role.\nExperience with property‑management systems and hotel reservation software (preferred).\nExcellent customer‑service and conflict‑resolution abilities.\nStrong leadership, communication and problem‑solving skills.\nAbility to work flexible hours, including weekends and holidays.\nCompensation $80,000.00 - $85,000.00\nEEO Statement Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\n\n#J-18808-Ljbffr","company":"Benchmark","rawCompany":"benchmark","city":"Berkeley","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-06-20T04:15:37.529Z","occupations":[{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"},{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Office Manager","description":"Responsibilities Oversee daily front‑desk operations, ensuring excellent guest service, smooth check‑in/out processes, and efficient reservation and inquiry handling.\nSupervise front‑desk staff, handle guest concerns, maintain hotel policies, and optimize front‑office operations to enhance guest satisfaction.\nEnsure all procedures align with hotel policies and brand standards.\nMaintain accuracy of guest records, billing and payment processing.\nOversee cash‑handling procedures, deposits and billing accuracy.\nCoordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.\nFoster a positive work environment and promote teamwork among associates.\nMonitor staff performance and provide coaching and feedback.\nRecruit, train, schedule and supervise front‑desk associates.\nAddress and resolve guest complaints and special requests promptly and professionally.\nQualifications Bachelor's degree in hospitality management or related field (preferred).\n3-5 years of experience in front‑desk or hotel operations, with 1-3 years in a supervisory role.\nExperience with property‑management systems and hotel reservation software (preferred).\nExcellent customer‑service and conflict‑resolution abilities.\nStrong leadership, communication and problem‑solving skills.\nAbility to work flexible hours, including weekends and holidays.\nCompensation $80,000.00 - $85,000.00\nEEO Statement Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\n\n#J-18808-Ljbffr","datePosted":"2026-06-20T04:15:37.529Z","dateModified":"2026-06-20T04:15:37.529Z","hiringOrganization":{"@type":"Organization","name":"Benchmark","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Berkeley","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"481da2d250771e776417ee18"},"url":"https://jobsearcher.com/jobs/481da2d250771e776417ee18"}}