Pre Pay Collection Specialist

The Pre-Pay Accounts Receivable Collections Specialist is primarily responsible for working with an assigned portfolio of business-to-business accounts that have cash in advance payment terms. The Pre-Pay Accounts Receivable Collections Specialist is also primarily the point of contact for customers with cash in advance payment terms. Responsibilities: Manage pre-pay/proforma invoices to send to customer to collect payment before the release/shipment of our products. Perform audits and reconciliations, while resolving account issues. Facilitate relationship with Customer, Sales, and internal operations, ensuring resolution of customer issues in a professional, respectful, and timely manner. Process and review account adjustments, small balance write offs, credit memos and refunds for assigned customer accounts. Resolve discrepancies which may result from short payments, product returns, pricing, or co-op, etc. Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems. Exhibits and adheres to the established Visual Comfort Company Values. Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams. Qualifications: 2 years’ previous experience in Credit and Collections, Customer Service, or Accounts Receivables. Associate’s degree or equivalent from a college or university accredited by the US Department of Education, with specialization in Accounting, Finance, or Business. Any equivalent combination of experience and education will be considered. Must be able to read, write, and speak English. Strong aptitude for and proficiency navigating Microsoft Word, Excel, and Outlook. Exceptional organizational and time management skills, with a strong attention to detail Ability to prioritize and handle multiple tasks and changing priorities Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation Demonstrate exceptional communication across all contact channels, including email, chat and phone Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.