{"schemaVersion":"jobsearcher.job.v1","id":"47e66e7ebdb3f4a9fac2148c","url":"https://jobsearcher.com/jobs/47e66e7ebdb3f4a9fac2148c","canonicalUrl":"https://jobsearcher.com/jobs/47e66e7ebdb3f4a9fac2148c","title":"Manager, Support & Observability","description":"Manager, Support & ObservabilityThe Manager, Support & Observability will lead the production support, reliability and observability capabilities for GC Digital platforms. This role will evolve application support from primarily reactive incident resolution toward a proactive, data-driven model focused on service health, availability, security, resilience and continuous improvement. The position will establish and mature practices across application support, observability, incident and problem management, automation, DevOps and SecOps. The leader will partner with Engineering, Systems Engineering, Quality Assurance, Infrastructure and Security to ensure Digital services are designed, delivered and operated with reliability, supportability and security in mind.Support & Service ReliabilityLead production support and reliability for GC Digital applications and services.Establish service ownership, support processes, escalation paths, runbooks, and operational standards.Drive proactive service management focused on health, prevention, customer impact, and rapid incident resolution.Lead major incident response, communications, and root-cause management to prevent recurring issues.Improve support efficiency through knowledge management, self-service, automation, and shift-left practices.Observability & Operational IntelligenceDefine and execute an enterprise observability strategy across applications, integrations, and services.Establish end-to-end monitoring using logs, metrics, traces, synthetic and real-user monitoring.Develop dashboards, alerting, SLIs/SLOs, and operational insights tied to business impact.Leverage telemetry and operational data to improve detection, diagnostics, performance, and reliability.Continuous Improvement & AutomationAnalyze incidents and operational trends to identify systemic issues and improvement opportunities.Prioritize reliability, architecture, automation, and technical debt initiatives based on production insights.Partner with engineering teams to automate diagnostics, recovery, remediation, and operational workflows.Build and maintain reusable operational knowledge through runbooks and AI and automation to enhance support, incident analysis, and knowledge management.Establish metrics and service reviews to measure outcomes and drive continuous improvement.DevOps, SecOps & Operational ReadinessEmbed operational readiness into development, deployment, and release processes.Define production readiness standards, including monitoring, documentation, recovery, and ownership requirements.Partner with Engineering, Security, and Infrastructure teams to improve reliability, resilience, automation, and security DevSecOps practices and ensure operational insights influence engineering and architecture decisions.Leadership & GovernanceBuild and lead a high-performing, service-oriented Support & Observability team.Establish accountability and strong partnerships across internal teams, vendors, and service providers.Define and track key operational metrics, including availability, restoration, incident recurrence, automation, and readiness.Provide leadership visibility into service health, risks, and improvement priorities.Foster a culture of ownership, prevention, learning, and continuous improvement.What We Are Looking For:Typically requires a minimum of 10 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent experience.Responsible for managing to functional goals in the areas of services, system health, performance metrics, project management.Managing staff including hiring, performance management, salary administration, career development, motivation, teambuilding.Systems analysis and design to support projects and requests—data analysis, business process analysis, hardware and software analysis. Data model design, program specifications, project request the role of a business relationship manager to assist in the direction, analysis, definition, prioritization of the business requirements. Provide a single point of contact for the client.Budget and Planning. Create and administer department and project budgets.Work Arrangement: Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.What's In It For You:At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.Medical, Dental, Vision Insurance401k, With Matching ContributionsShort-Term/Long-Term Disability InsuranceHealth Savings Account (HSA)/Health Reimbursement Account (HRA) OptionsPaid Time Off (including sick, holiday, vacation, etc.)Tuition ReimbursementGrowth OpportunitiesDiscounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)On-site Café with Catering Option for Busy Lifestyles24/7/365 On-site Gym and Lockers, Free for Use to All Employees!Bike RacksAnd more!Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!Annual Hiring Range/Hourly Rate: $121,300.00 - $176,176.00Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be : US-CO-Denver, Colorado (Panorama Arrow Building)Time Type: Full timeJob Category: Information TechnologyEEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)All Arrow job postings are for existing job vacancies. We encourage your prompt application.","company":"Arrow Electronics","rawCompany":"arrow electronics","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-11-13T03:48:23.660Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Support & Observability","description":"Manager, Support & ObservabilityThe Manager, Support & Observability will lead the production support, reliability and observability capabilities for GC Digital platforms. This role will evolve application support from primarily reactive incident resolution toward a proactive, data-driven model focused on service health, availability, security, resilience and continuous improvement. The position will establish and mature practices across application support, observability, incident and problem management, automation, DevOps and SecOps. The leader will partner with Engineering, Systems Engineering, Quality Assurance, Infrastructure and Security to ensure Digital services are designed, delivered and operated with reliability, supportability and security in mind.Support & Service ReliabilityLead production support and reliability for GC Digital applications and services.Establish service ownership, support processes, escalation paths, runbooks, and operational standards.Drive proactive service management focused on health, prevention, customer impact, and rapid incident resolution.Lead major incident response, communications, and root-cause management to prevent recurring issues.Improve support efficiency through knowledge management, self-service, automation, and shift-left practices.Observability & Operational IntelligenceDefine and execute an enterprise observability strategy across applications, integrations, and services.Establish end-to-end monitoring using logs, metrics, traces, synthetic and real-user monitoring.Develop dashboards, alerting, SLIs/SLOs, and operational insights tied to business impact.Leverage telemetry and operational data to improve detection, diagnostics, performance, and reliability.Continuous Improvement & AutomationAnalyze incidents and operational trends to identify systemic issues and improvement opportunities.Prioritize reliability, architecture, automation, and technical debt initiatives based on production insights.Partner with engineering teams to automate diagnostics, recovery, remediation, and operational workflows.Build and maintain reusable operational knowledge through runbooks and AI and automation to enhance support, incident analysis, and knowledge management.Establish metrics and service reviews to measure outcomes and drive continuous improvement.DevOps, SecOps & Operational ReadinessEmbed operational readiness into development, deployment, and release processes.Define production readiness standards, including monitoring, documentation, recovery, and ownership requirements.Partner with Engineering, Security, and Infrastructure teams to improve reliability, resilience, automation, and security DevSecOps practices and ensure operational insights influence engineering and architecture decisions.Leadership & GovernanceBuild and lead a high-performing, service-oriented Support & Observability team.Establish accountability and strong partnerships across internal teams, vendors, and service providers.Define and track key operational metrics, including availability, restoration, incident recurrence, automation, and readiness.Provide leadership visibility into service health, risks, and improvement priorities.Foster a culture of ownership, prevention, learning, and continuous improvement.What We Are Looking For:Typically requires a minimum of 10 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent experience.Responsible for managing to functional goals in the areas of services, system health, performance metrics, project management.Managing staff including hiring, performance management, salary administration, career development, motivation, teambuilding.Systems analysis and design to support projects and requests—data analysis, business process analysis, hardware and software analysis. Data model design, program specifications, project request the role of a business relationship manager to assist in the direction, analysis, definition, prioritization of the business requirements. Provide a single point of contact for the client.Budget and Planning. Create and administer department and project budgets.Work Arrangement: Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.What's In It For You:At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.Medical, Dental, Vision Insurance401k, With Matching ContributionsShort-Term/Long-Term Disability InsuranceHealth Savings Account (HSA)/Health Reimbursement Account (HRA) OptionsPaid Time Off (including sick, holiday, vacation, etc.)Tuition ReimbursementGrowth OpportunitiesDiscounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)On-site Café with Catering Option for Busy Lifestyles24/7/365 On-site Gym and Lockers, Free for Use to All Employees!Bike RacksAnd more!Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!Annual Hiring Range/Hourly Rate: $121,300.00 - $176,176.00Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be : US-CO-Denver, Colorado (Panorama Arrow Building)Time Type: Full timeJob Category: Information TechnologyEEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)All Arrow job postings are for existing job vacancies. We encourage your prompt application.","datePosted":"2026-11-13T03:48:23.660Z","dateModified":"2026-11-13T03:48:23.660Z","hiringOrganization":{"@type":"Organization","name":"Arrow Electronics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"47e66e7ebdb3f4a9fac2148c"},"url":"https://jobsearcher.com/jobs/47e66e7ebdb3f4a9fac2148c"}}