{"schemaVersion":"jobsearcher.job.v1","id":"47c2ed72ca4a9380a6e61a19","url":"https://jobsearcher.com/jobs/47c2ed72ca4a9380a6e61a19","canonicalUrl":"https://jobsearcher.com/jobs/47c2ed72ca4a9380a6e61a19","title":"Technical Services Engineer","description":"Job Title\nTechnical Services Engineer\nJob Description\nLooking for a new start? Think bigger. Think Axis!\n\nAt Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each ‘Axian’ has his or her own motivators, we all share the same core values.\n\nTechnical Services Engineer - Tier II (Hybrid position) troubleshoots and resolves configuration, network and software issues for our IP network cameras, physical access control, and security solutions while utilizing resources of peers, knowledgebase, and software development engineering teams.\n\nThis is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, MA headquarters (after completing initial training and meeting desired KPI's). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer.\n\nSalary:\n\nEnglish only role - $36.06/hr ($75,000 annually)\n\nBilingual - English with Portuguese/Spanish/French - $36.06/hr + $144/paycheck ($79,500 annually)\n\nShift Requirement:\n\n11:30 a.m. to 8:00 p.m. shift\n\nWhat You’ll Do Here…\n\nProvide world-class technical support for partners and end customers via inbound telephone, online helpdesk, and live chat cases\n\nManage a high work volume with time-bound constraints\n\nAnalyze problems and identify solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations\n\nEnsure escalations and handoffs are efficient by documenting cases clearly and completely\n\nEscalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution\n\nDevelop subject matter expertise and train/mentor others\n\nUse troubleshooting skills to: perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer’s problem\n\nWhat We Are Looking For…\n\nMinimum 2 years’ experience in a call center-type environment with an excellent customer service background\n\nKnowledge of network routing and switching protocols\n\nExperience configuring PCs, installing various operating systems and software applications\n\nExperience configuring switches, routers, and other network-related components\n\nAbility to resolve issues and troubleshoot in an unscripted manner\n\nExcellent communication and interpersonal skills\n\nSelf-motivated and energetic with a positive approach to problem solving\n\nEye for details with good time management skills - must be able to handle multiple issues in an organized manner\n\nValued, But Not Required …\n\nFundamental understanding of physical access control and security systems\n\nExperience with Salesforce Service Cloud CRM system/help desk applications\n\nCCTV/IP Camera installation/configuration\n\nBasic understanding of electricity concepts\n\nProfessional degrees/certifications: CompTIA, Cisco, Microsoft, PSP, etc.\n\nSecondary language skill: Spanish, Portuguese, French\n\nPhysical Demands and Travel…\n\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nEmployee is occasionally required to lift 20-25 lbs.\n\nExpected travel time for this position is 10% (domestic and international)\n\nWhat we offer...\n\nAxis is a company that puts our employees first. Here is just a glimpse of what we do for our ‘Axians’:\n\nInspire you to grow and develop through employer-offered training as well as tuition reimbursement\n\nTake care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness/health and wellness programs\n\nSupport parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account\n\nEncourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)\n\nHelp prepare for your life after retirement through our 401(k) program and employer matching\n\nCertain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.\n\nAbout Axis Communications\nWe enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.\n\nWith around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.\n\nLet´s create a smarter, safer world\n\nFor more information about Axis, please visit our website www.axis.com.\n\n#J-18808-Ljbffr","company":"Axis Services","rawCompany":"axis services","city":"Chelmsford","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-14T03:13:32.861Z","occupations":[{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Services Engineer","description":"Job Title\nTechnical Services Engineer\nJob Description\nLooking for a new start? Think bigger. Think Axis!\n\nAt Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each ‘Axian’ has his or her own motivators, we all share the same core values.\n\nTechnical Services Engineer - Tier II (Hybrid position) troubleshoots and resolves configuration, network and software issues for our IP network cameras, physical access control, and security solutions while utilizing resources of peers, knowledgebase, and software development engineering teams.\n\nThis is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, MA headquarters (after completing initial training and meeting desired KPI's). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer.\n\nSalary:\n\nEnglish only role - $36.06/hr ($75,000 annually)\n\nBilingual - English with Portuguese/Spanish/French - $36.06/hr + $144/paycheck ($79,500 annually)\n\nShift Requirement:\n\n11:30 a.m. to 8:00 p.m. shift\n\nWhat You’ll Do Here…\n\nProvide world-class technical support for partners and end customers via inbound telephone, online helpdesk, and live chat cases\n\nManage a high work volume with time-bound constraints\n\nAnalyze problems and identify solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations\n\nEnsure escalations and handoffs are efficient by documenting cases clearly and completely\n\nEscalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution\n\nDevelop subject matter expertise and train/mentor others\n\nUse troubleshooting skills to: perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer’s problem\n\nWhat We Are Looking For…\n\nMinimum 2 years’ experience in a call center-type environment with an excellent customer service background\n\nKnowledge of network routing and switching protocols\n\nExperience configuring PCs, installing various operating systems and software applications\n\nExperience configuring switches, routers, and other network-related components\n\nAbility to resolve issues and troubleshoot in an unscripted manner\n\nExcellent communication and interpersonal skills\n\nSelf-motivated and energetic with a positive approach to problem solving\n\nEye for details with good time management skills - must be able to handle multiple issues in an organized manner\n\nValued, But Not Required …\n\nFundamental understanding of physical access control and security systems\n\nExperience with Salesforce Service Cloud CRM system/help desk applications\n\nCCTV/IP Camera installation/configuration\n\nBasic understanding of electricity concepts\n\nProfessional degrees/certifications: CompTIA, Cisco, Microsoft, PSP, etc.\n\nSecondary language skill: Spanish, Portuguese, French\n\nPhysical Demands and Travel…\n\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nEmployee is occasionally required to lift 20-25 lbs.\n\nExpected travel time for this position is 10% (domestic and international)\n\nWhat we offer...\n\nAxis is a company that puts our employees first. Here is just a glimpse of what we do for our ‘Axians’:\n\nInspire you to grow and develop through employer-offered training as well as tuition reimbursement\n\nTake care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness/health and wellness programs\n\nSupport parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account\n\nEncourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)\n\nHelp prepare for your life after retirement through our 401(k) program and employer matching\n\nCertain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.\n\nAbout Axis Communications\nWe enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.\n\nWith around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.\n\nLet´s create a smarter, safer world\n\nFor more information about Axis, please visit our website www.axis.com.\n\n#J-18808-Ljbffr","datePosted":"2026-08-14T03:13:32.861Z","dateModified":"2026-08-14T03:13:32.861Z","hiringOrganization":{"@type":"Organization","name":"Axis Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chelmsford","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"47c2ed72ca4a9380a6e61a19"},"url":"https://jobsearcher.com/jobs/47c2ed72ca4a9380a6e61a19"}}