{"schemaVersion":"jobsearcher.job.v1","id":"47c2a68ca6cc064ba3407d65","url":"https://jobsearcher.com/jobs/47c2a68ca6cc064ba3407d65","canonicalUrl":"https://jobsearcher.com/jobs/47c2a68ca6cc064ba3407d65","title":"Implementation Program Lead","description":"FLSA Classification: Exempt\n\nReports To: Director of Client Services\n\nJob Summary:\n\nThe Implementation Program Lead establishes the methodology, standards, and portfolio view for Blossom's implementation team, so every credit union implementation follows a consistent, visible, and controlled delivery model. This person also leads implementations as assigned, with a focus on the most complex engagements, including core conversions and multi-product implementations, from contract handoff through go-live and transition to Support. This is an individual contributor role with no direct reports.\n\nSupervisory Responsibilities: None\n\nDuties/ Responsibilities:\n\nImplementation methodology and standards\n\nDesign and roll out a standard implementation methodology where none exists today: phases, stage gates, exit criteria, and sign-off requirements\nOwn standard templates and artifacts: project charter, RACI, project plan, RAID log, status report, test plan, conversion and go-live checklists\nDrive adoption across the implementation team; hold sign-off authority on stage gates and go-live readiness\n\nPortfolio and capacity\n\nMaintain a single view of all active, pending, and pipeline implementations\nSequence start dates and balance workload across the implementation team\nValidate committed timelines before they are promised to clients and flag capacity conflicts early\n\nProduct delivery dependencies\n\nDefine the standard process for implementation requests to product teams, including intake format, required information, and timing\nMaintain a cross-project view of implementation dependencies on product work\nIdentify when implementations compete for the same product capacity, recommend priority, and escalate conflicts to the Director of Client Services\n\nReporting and visibility\n\nProduce consistent implementation reporting: pipeline, capacity, status, health, milestones, and open change requests for implementations and professional services\n\nScope, change, and commercial control\n\nEnforce the change request process for implementations, including scoping, pricing with Professional Services, approval, and documentation\nSurface gaps between sales commitments, contract terms, and implementation scope\nEscalate risks and issues through defined paths\n\nImplementation leadership\n\nLead implementations as assigned, with priority on core conversions, multi-product, and other high-complexity engagements\nCoordinate directly with product owners on dependencies for assigned projects\nCoordinate third-party vendors, including card processors, digital banking, fraud, and integration partners, against the client's timeline\nPlan and run conversion weekends, including mock conversions, reconciliation sign-off, and rollback planning\nManage relationships with credit union executives and project sponsors throughout the engagement\n\nQuality, handoff, and continuous improvement\n\nConfirm go-live readiness against exit criteria: testing, conversion balancing, training, and compliance requirements\nOwn hypercare and a clean transition to Support\nRun lessons-learned reviews and feed results into methodology, timeline assumptions, and pricing\n\nPerforms other related duties as assigned.\n\nRequired Skills/ Abilities:\n\nProven ability to analyze complex operational processes, identify root causes and design practical, scalable solutions.\nStrong project and program management skills, including planning, scheduling, budgeting, risk management and stakeholder management across multiple concurrent initiatives.\nWorking knowledge of process improvement and change management methodologies such as Lean, Six Sigma, Agile and Prosci/ADKAR.\nUnderstanding of software and hardware implementation lifecycles, including requirements gathering, configuration, data conversion, integration, testing, training and go-live.\nFamiliarity with credit union or financial institution operations, including core banking, digital banking and card programs.\nAbility to influence and lead without direct authority, building consensus across teams and levels of the organization.\nExcellent written and verbal communication skills, including the ability to present recommendations to executive leadership.\nStrong analytical skills, with the ability to define metrics and use data to support decisions.\nProficiency with project management and collaboration tools such as Jira, Confluence, Notion, Smartsheet or similar, and with Google Workspace.\nHighly organized, detail-oriented and able to manage competing priorities in a fast-paced environment.\nWorking knowledge of credit union operations and the regulatory environment (NCUA, Reg E, BSA/AML, PCI DSS)\nBilingual English/Spanish a plus\n\nEducation and Experience:\n\nBachelor's degree in Business Administration, Information Systems, Operations Management or a related field required; Master's degree or MBA preferred. Relevant professional experience may substitute for the bachelor’s degree requirement on a year-for-year basis.\nProject Management Professional (PMP) certification preferred; Lean Six Sigma, Prosci or similar change management certification a plus\n8+ years in project or program management, including at least 3 years leading implementations at a core processor, fintech, or financial institution\nExperience establishing an implementation methodology or PMO from the ground up\nExperience coordinating fixed-date client deliverables with agile/scrum product teams\nHands-on experience leading core conversions; multi-product delivery experience strongly preferred\n\nPhysical Requirements\n\nProlonged periods sitting at a desk and working on a computer.\nMust be able to lift up to 15 pounds at times.\nTravel up to 20% to client sites, including international travel; weekend and after-hours work required during conversions and go-lives.\n\nWhat We Offer:\n\nHealth, fully covered: Company-paid medical, dental, and vision insurance for employees.\nLife & AD&D: Company-paid life and accidental death & dismemberment coverage.\nIncome protection: Company-paid short- and long-term disability.\n401(k) with match: Save for the long run, and we’ll match.\nRemote allowance: Cell phone and internet connectivity expenses support.\nFlexible spending: FSA and Dependent Care (DCSA) accounts to stretch your pre-tax dollars.\nUnlimited PTO: Take the time you actually need.\nEmployee Assistance Program (EAP): Confidential support for life’s harder moments.\nSupplemental coverage: Voluntary insurance options to round out your plan.","company":"Blossom","rawCompany":"blossom","city":"Miami","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-10-28T11:25:30.195Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"522130","title":"Credit Unions","slug":"credit-unions"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Program Lead","description":"FLSA Classification: Exempt\n\nReports To: Director of Client Services\n\nJob Summary:\n\nThe Implementation Program Lead establishes the methodology, standards, and portfolio view for Blossom's implementation team, so every credit union implementation follows a consistent, visible, and controlled delivery model. This person also leads implementations as assigned, with a focus on the most complex engagements, including core conversions and multi-product implementations, from contract handoff through go-live and transition to Support. This is an individual contributor role with no direct reports.\n\nSupervisory Responsibilities: None\n\nDuties/ Responsibilities:\n\nImplementation methodology and standards\n\nDesign and roll out a standard implementation methodology where none exists today: phases, stage gates, exit criteria, and sign-off requirements\nOwn standard templates and artifacts: project charter, RACI, project plan, RAID log, status report, test plan, conversion and go-live checklists\nDrive adoption across the implementation team; hold sign-off authority on stage gates and go-live readiness\n\nPortfolio and capacity\n\nMaintain a single view of all active, pending, and pipeline implementations\nSequence start dates and balance workload across the implementation team\nValidate committed timelines before they are promised to clients and flag capacity conflicts early\n\nProduct delivery dependencies\n\nDefine the standard process for implementation requests to product teams, including intake format, required information, and timing\nMaintain a cross-project view of implementation dependencies on product work\nIdentify when implementations compete for the same product capacity, recommend priority, and escalate conflicts to the Director of Client Services\n\nReporting and visibility\n\nProduce consistent implementation reporting: pipeline, capacity, status, health, milestones, and open change requests for implementations and professional services\n\nScope, change, and commercial control\n\nEnforce the change request process for implementations, including scoping, pricing with Professional Services, approval, and documentation\nSurface gaps between sales commitments, contract terms, and implementation scope\nEscalate risks and issues through defined paths\n\nImplementation leadership\n\nLead implementations as assigned, with priority on core conversions, multi-product, and other high-complexity engagements\nCoordinate directly with product owners on dependencies for assigned projects\nCoordinate third-party vendors, including card processors, digital banking, fraud, and integration partners, against the client's timeline\nPlan and run conversion weekends, including mock conversions, reconciliation sign-off, and rollback planning\nManage relationships with credit union executives and project sponsors throughout the engagement\n\nQuality, handoff, and continuous improvement\n\nConfirm go-live readiness against exit criteria: testing, conversion balancing, training, and compliance requirements\nOwn hypercare and a clean transition to Support\nRun lessons-learned reviews and feed results into methodology, timeline assumptions, and pricing\n\nPerforms other related duties as assigned.\n\nRequired Skills/ Abilities:\n\nProven ability to analyze complex operational processes, identify root causes and design practical, scalable solutions.\nStrong project and program management skills, including planning, scheduling, budgeting, risk management and stakeholder management across multiple concurrent initiatives.\nWorking knowledge of process improvement and change management methodologies such as Lean, Six Sigma, Agile and Prosci/ADKAR.\nUnderstanding of software and hardware implementation lifecycles, including requirements gathering, configuration, data conversion, integration, testing, training and go-live.\nFamiliarity with credit union or financial institution operations, including core banking, digital banking and card programs.\nAbility to influence and lead without direct authority, building consensus across teams and levels of the organization.\nExcellent written and verbal communication skills, including the ability to present recommendations to executive leadership.\nStrong analytical skills, with the ability to define metrics and use data to support decisions.\nProficiency with project management and collaboration tools such as Jira, Confluence, Notion, Smartsheet or similar, and with Google Workspace.\nHighly organized, detail-oriented and able to manage competing priorities in a fast-paced environment.\nWorking knowledge of credit union operations and the regulatory environment (NCUA, Reg E, BSA/AML, PCI DSS)\nBilingual English/Spanish a plus\n\nEducation and Experience:\n\nBachelor's degree in Business Administration, Information Systems, Operations Management or a related field required; Master's degree or MBA preferred. Relevant professional experience may substitute for the bachelor’s degree requirement on a year-for-year basis.\nProject Management Professional (PMP) certification preferred; Lean Six Sigma, Prosci or similar change management certification a plus\n8+ years in project or program management, including at least 3 years leading implementations at a core processor, fintech, or financial institution\nExperience establishing an implementation methodology or PMO from the ground up\nExperience coordinating fixed-date client deliverables with agile/scrum product teams\nHands-on experience leading core conversions; multi-product delivery experience strongly preferred\n\nPhysical Requirements\n\nProlonged periods sitting at a desk and working on a computer.\nMust be able to lift up to 15 pounds at times.\nTravel up to 20% to client sites, including international travel; weekend and after-hours work required during conversions and go-lives.\n\nWhat We Offer:\n\nHealth, fully covered: Company-paid medical, dental, and vision insurance for employees.\nLife & AD&D: Company-paid life and accidental death & dismemberment coverage.\nIncome protection: Company-paid short- and long-term disability.\n401(k) with match: Save for the long run, and we’ll match.\nRemote allowance: Cell phone and internet connectivity expenses support.\nFlexible spending: FSA and Dependent Care (DCSA) accounts to stretch your pre-tax dollars.\nUnlimited PTO: Take the time you actually need.\nEmployee Assistance Program (EAP): Confidential support for life’s harder moments.\nSupplemental coverage: Voluntary insurance options to round out your plan.","datePosted":"2026-10-28T11:25:30.195Z","dateModified":"2026-10-28T11:25:30.195Z","hiringOrganization":{"@type":"Organization","name":"Blossom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"47c2a68ca6cc064ba3407d65"},"url":"https://jobsearcher.com/jobs/47c2a68ca6cc064ba3407d65"}}