{"schemaVersion":"jobsearcher.job.v1","id":"4783f72bee9b2fecee3109d9","url":"https://jobsearcher.com/jobs/4783f72bee9b2fecee3109d9","canonicalUrl":"https://jobsearcher.com/jobs/4783f72bee9b2fecee3109d9","title":"Manager","description":"Overview:\nLooking for people who are energetic, dedicated, & passionate and who value a fun & family-like environment where we put the customer above all else and strive towards personal & professional growth.\n\nBenefits of working at BIGGBY COFFEE:A Michigan-based coffee company where you'll learn how to craft specialty beverages.\n\nA Michigan-based coffee company where you'll learn how to craft specialty beverages.\n\nA leadership role where you'll have the chance to lead and develop your own team, with the support of other managers and leadership within our franchise.\nOpportunity to build leadership skills, gain an understanding of basic marketing tactics, and build relationships with your staff and your customers.\nFlexible hours!\nFree coffee!\nDiscounts on food and merchandise!\nChance to try out new products before they are available to customers!\nOpportunities for advancement!\nReviews and raise opportunities every 6 months!\nSick Pay!\nHoliday Pay!\nDirect Deposit!\nHealth Insurance!\n39% off Tuition at Davenport University\nQuarterly Bonuses!\nPaid Vacation Days!\nPaid Parental Leave!\n4 Week Paid Sabbatical Every 5 Year\nWorkplace dedicated to providing growth, value, and belonging to all employees.\n\nDescription:\nA leadership position within the store responsible for managing a store by hiring, coaching and developing a full staff, managing various financial data points, the ability to effectively communicate store goals and new information to employees.\n\nWe do require that you:\nBe 18 years of age or older\nBe available to work 35 hours a week or more\nBe available to work weekends\nHave reliable transportation\nComplete our New Barista Training Program- You will then receive your own dedicated trainer for your first 8 shifts to work alongside you and make sure you are comfortable with every aspect of the business.\nComplete Shift Leader, PERColator, and Manager Training\nServSafe Certifiedor ability to complete certification\n\nResponsibilities and Duties:\nHire a full staff\nHire following Pavilion Ventures hiring procedures as needed.\nConduct new hire orientation and training following Pavilion Ventures hiring procedures.\nPromote following Pavilion Ventures promotion procedures as needed.\nDemote following Pavilion Ventures demotion procedures as needed.\nMaintain staffing levelslook ahead at staff changes\nPlan ahead for high turnover periods (spring and fall, coinciding with school schedules)\nLead by example in creating a welcoming environment for all customers\nEnsure every customer is leaving the store in a better mood than when the customer arrived.\nProduce high quality products.\nEnsure the store is clean and organized, especially from the customers perspective.\nEnsure staff how to handle issues if they arise.\nHelp customers achieve a unique to them drink through offering a beverage and food upsell on every transaction.\nEnsure that every Cashier is offering a beverage and food upsell for every transaction\nUnderstand how upselling benefits the customer\nShows them how to customize their drink\nCan show them options they didnt know they had\nTry new products and encourage customers to try them as well!\nCoach and develop team\nMonitor each staff member for individual growth potential.\nCoach staff members in various ways they can improve in their rolespraise staff for meeting or exceeding expectations.\nCoffee season rollout\nReview coffee season guidebook\nLead rollout meeting\nAllow Assistant Manager and PERColator to assist in rollout.\nEnsure proper marketing materials are up at the start of any new coffee season.\nReviews, Recognition and Disciplinary Action\nReviews\nConduct 6-month reviews with all eligible employees following Pavilion Ventures review procedures.\nEnter reviews and raises properly\nRecognition\nRecognize employees outside of 6-month review periods for various reasons.\nPraise in public, discipline in private.\nDisciplinary Action\nDocument any disciplinary conversations from verbal warnings to official write ups.\nDocuments must be stored in the employees online file following the proper Pavilion Ventures procedures.\nTerminations should never be a surprise to an employee. Having the necessary conversations and documents to back up a termination ahead of time are incredibly important to the entire process.\nMaintain health department standards through checklist and chore execution\nChecklist knowledge, awareness, and completion\nEnsure Opening, 3-hour, BIG 10, Closing checklist tasks are completed at the appropriate times.\nEnsure checklists are filled out and documented properly in Connecteam.\nEnsure weekly and monthly chores are completed.\nStandard Operating Procedures (SOPs) are being followed.\nUnderstand the purpose of the 3-hour dishes, the Temperature Danger Zone and other food safety concerns.\nAble to handle a Health Department inspection.\nMaintain proper cash handling procedures\nEnsure proper cash handling procedures are following (i.e. pinpads are being handed out to customers, correct change is given, etc.)\nCount down drawers properly\nConduct managerial duties including marketing, auditing, sales forecasting, coaching, and problem solving.\nCOGS and Labor Spreadsheet\nDeposits\nMarketing plan execution\nUnderstand current marketing plan\nParticipate in drink drops\nParticipate in local community events\nPlan for and execute any current marketing initiatives\nLead, Manage, Accountability\nLead by example.\nManage staff.\nAccountability-Audit various aspects of job responsibilities to ensure proper follow through by staff.\nAudit scheduled vs worked hours\nAudit practicals and training assessment results\nAudit facility maintenance\nAudit coffee season and new procedures rollouts\nAudit store numbers compared to goals\nPERComanager\nAdd and terminate employees\nEdit employee wages\nEdit employees clock ins/outs as necessary\nJasper\nKnow how to pull all necessary reports\nBloomgrowth\nUpdate scorecard weekly\nAttend weekly District meetings\nAttend bi-weekly Same Page meetings with District Manager\nConnecteam\nMaintain staff in Connecteam\nCommunicate regularly with staff\nPost schedules in Connecteam for easy access\nFreshDesk\nEnsure the equipment and the store are properly maintained and in good repair to avoid equipment failure, costly maintenance, and to meet fire department, health department, and OSHA standards.\nHome Office Tickets\nKnow how to submit a ticket to the BIGGBY COFFEE Home Office as necessary\nMaintain weekly COGS within budget and maintain a fully stocked store\nConduct weekly Sysco and Mooville orders within budget\nSubmit BOSS orders within budget\nComplete weekly schedules on time and in budget\nTrack time off requests\nAdd people and availability to a schedule\nProper daily and hourly coverage based on sales\nCreate a schedule in budget\nSchedule sent to District Manager by 12pm on Mondays.\nSchedules shared with staff by 12pm on Thursdays.\nEnsure every product is available during open hours\nEnsure staff know what to do in emergencies\nConduct will-call orders as necessary\nKnowledgeable of store goals, communicate and motivate staff to achieve goals, and understand how to achieve goals on an hourly, daily, weekly and quarterly basis.\nUnderstand stores ABC, cup count goals.\nCommunicate goals regularly to staff\nCoach staff in how to impact goals on shift through consistent upselling, following Position Priorities, etc.\nAssess execution of store contest: ensure staff know contest, and how to execute properly, coaching them as necessary.\nAssess speed of service and ensure proper procedures (Position Priorities, PERC, recipes) are maintained.\nLead same page meetings with PERColator and Assistant Manager.\nPerform other duties as assigned.\n\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nBrand: Biggby Coffee\nAddress: 4461 8th Ave Sw Grandville, MI - 49418\nProperty Description: 699 - Grandville\nProperty Number: 699","company":"Biggbycoffee","rawCompany":"biggbycoffee","city":"Big Rapids","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:59:40.947Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9051.00","title":"Food Service Managers","slug":"food-service-managers"},{"code":"35-1012.00","title":"First-Line Supervisors of Food Preparation and Serving Workers","slug":"first-line-supervisors-of-food-preparation-and-serving-workers"}],"industries":[{"code":"722515","title":"Snack and Nonalcoholic Beverage Bars","slug":"snack-and-nonalcoholic-beverage-bars"},{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"},{"code":"722513","title":"Limited-Service Restaurants","slug":"limited-service-restaurants"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager","description":"Overview:\nLooking for people who are energetic, dedicated, & passionate and who value a fun & family-like environment where we put the customer above all else and strive towards personal & professional growth.\n\nBenefits of working at BIGGBY COFFEE:A Michigan-based coffee company where you'll learn how to craft specialty beverages.\n\nA Michigan-based coffee company where you'll learn how to craft specialty beverages.\n\nA leadership role where you'll have the chance to lead and develop your own team, with the support of other managers and leadership within our franchise.\nOpportunity to build leadership skills, gain an understanding of basic marketing tactics, and build relationships with your staff and your customers.\nFlexible hours!\nFree coffee!\nDiscounts on food and merchandise!\nChance to try out new products before they are available to customers!\nOpportunities for advancement!\nReviews and raise opportunities every 6 months!\nSick Pay!\nHoliday Pay!\nDirect Deposit!\nHealth Insurance!\n39% off Tuition at Davenport University\nQuarterly Bonuses!\nPaid Vacation Days!\nPaid Parental Leave!\n4 Week Paid Sabbatical Every 5 Year\nWorkplace dedicated to providing growth, value, and belonging to all employees.\n\nDescription:\nA leadership position within the store responsible for managing a store by hiring, coaching and developing a full staff, managing various financial data points, the ability to effectively communicate store goals and new information to employees.\n\nWe do require that you:\nBe 18 years of age or older\nBe available to work 35 hours a week or more\nBe available to work weekends\nHave reliable transportation\nComplete our New Barista Training Program- You will then receive your own dedicated trainer for your first 8 shifts to work alongside you and make sure you are comfortable with every aspect of the business.\nComplete Shift Leader, PERColator, and Manager Training\nServSafe Certifiedor ability to complete certification\n\nResponsibilities and Duties:\nHire a full staff\nHire following Pavilion Ventures hiring procedures as needed.\nConduct new hire orientation and training following Pavilion Ventures hiring procedures.\nPromote following Pavilion Ventures promotion procedures as needed.\nDemote following Pavilion Ventures demotion procedures as needed.\nMaintain staffing levelslook ahead at staff changes\nPlan ahead for high turnover periods (spring and fall, coinciding with school schedules)\nLead by example in creating a welcoming environment for all customers\nEnsure every customer is leaving the store in a better mood than when the customer arrived.\nProduce high quality products.\nEnsure the store is clean and organized, especially from the customers perspective.\nEnsure staff how to handle issues if they arise.\nHelp customers achieve a unique to them drink through offering a beverage and food upsell on every transaction.\nEnsure that every Cashier is offering a beverage and food upsell for every transaction\nUnderstand how upselling benefits the customer\nShows them how to customize their drink\nCan show them options they didnt know they had\nTry new products and encourage customers to try them as well!\nCoach and develop team\nMonitor each staff member for individual growth potential.\nCoach staff members in various ways they can improve in their rolespraise staff for meeting or exceeding expectations.\nCoffee season rollout\nReview coffee season guidebook\nLead rollout meeting\nAllow Assistant Manager and PERColator to assist in rollout.\nEnsure proper marketing materials are up at the start of any new coffee season.\nReviews, Recognition and Disciplinary Action\nReviews\nConduct 6-month reviews with all eligible employees following Pavilion Ventures review procedures.\nEnter reviews and raises properly\nRecognition\nRecognize employees outside of 6-month review periods for various reasons.\nPraise in public, discipline in private.\nDisciplinary Action\nDocument any disciplinary conversations from verbal warnings to official write ups.\nDocuments must be stored in the employees online file following the proper Pavilion Ventures procedures.\nTerminations should never be a surprise to an employee. Having the necessary conversations and documents to back up a termination ahead of time are incredibly important to the entire process.\nMaintain health department standards through checklist and chore execution\nChecklist knowledge, awareness, and completion\nEnsure Opening, 3-hour, BIG 10, Closing checklist tasks are completed at the appropriate times.\nEnsure checklists are filled out and documented properly in Connecteam.\nEnsure weekly and monthly chores are completed.\nStandard Operating Procedures (SOPs) are being followed.\nUnderstand the purpose of the 3-hour dishes, the Temperature Danger Zone and other food safety concerns.\nAble to handle a Health Department inspection.\nMaintain proper cash handling procedures\nEnsure proper cash handling procedures are following (i.e. pinpads are being handed out to customers, correct change is given, etc.)\nCount down drawers properly\nConduct managerial duties including marketing, auditing, sales forecasting, coaching, and problem solving.\nCOGS and Labor Spreadsheet\nDeposits\nMarketing plan execution\nUnderstand current marketing plan\nParticipate in drink drops\nParticipate in local community events\nPlan for and execute any current marketing initiatives\nLead, Manage, Accountability\nLead by example.\nManage staff.\nAccountability-Audit various aspects of job responsibilities to ensure proper follow through by staff.\nAudit scheduled vs worked hours\nAudit practicals and training assessment results\nAudit facility maintenance\nAudit coffee season and new procedures rollouts\nAudit store numbers compared to goals\nPERComanager\nAdd and terminate employees\nEdit employee wages\nEdit employees clock ins/outs as necessary\nJasper\nKnow how to pull all necessary reports\nBloomgrowth\nUpdate scorecard weekly\nAttend weekly District meetings\nAttend bi-weekly Same Page meetings with District Manager\nConnecteam\nMaintain staff in Connecteam\nCommunicate regularly with staff\nPost schedules in Connecteam for easy access\nFreshDesk\nEnsure the equipment and the store are properly maintained and in good repair to avoid equipment failure, costly maintenance, and to meet fire department, health department, and OSHA standards.\nHome Office Tickets\nKnow how to submit a ticket to the BIGGBY COFFEE Home Office as necessary\nMaintain weekly COGS within budget and maintain a fully stocked store\nConduct weekly Sysco and Mooville orders within budget\nSubmit BOSS orders within budget\nComplete weekly schedules on time and in budget\nTrack time off requests\nAdd people and availability to a schedule\nProper daily and hourly coverage based on sales\nCreate a schedule in budget\nSchedule sent to District Manager by 12pm on Mondays.\nSchedules shared with staff by 12pm on Thursdays.\nEnsure every product is available during open hours\nEnsure staff know what to do in emergencies\nConduct will-call orders as necessary\nKnowledgeable of store goals, communicate and motivate staff to achieve goals, and understand how to achieve goals on an hourly, daily, weekly and quarterly basis.\nUnderstand stores ABC, cup count goals.\nCommunicate goals regularly to staff\nCoach staff in how to impact goals on shift through consistent upselling, following Position Priorities, etc.\nAssess execution of store contest: ensure staff know contest, and how to execute properly, coaching them as necessary.\nAssess speed of service and ensure proper procedures (Position Priorities, PERC, recipes) are maintained.\nLead same page meetings with PERColator and Assistant Manager.\nPerform other duties as assigned.\n\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nBrand: Biggby Coffee\nAddress: 4461 8th Ave Sw Grandville, MI - 49418\nProperty Description: 699 - Grandville\nProperty Number: 699","datePosted":"2026-04-12T20:59:40.947Z","dateModified":"2026-04-12T20:59:40.947Z","hiringOrganization":{"@type":"Organization","name":"Biggbycoffee","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Big Rapids","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4783f72bee9b2fecee3109d9"},"url":"https://jobsearcher.com/jobs/4783f72bee9b2fecee3109d9"}}