Logistics Manager

About Synchrogistics: Synchrogistics is an $80M transportation logistics and consulting firm with a razor-sharp focus on premier service, transparent partnerships, and a best-in-class, 24/7 support team. Our creative solutions are customized to each client, and we focus on ensuring successful implementation of those solutions. We have grown rapidly while keeping our core culture healthy. Our company and clients are awash in data, and we help them turn that data into actionable intelligence. Position Overview: The Logistics Manager (LM) manages at least one significant customer account. The LM is responsible for coordinating the movement of all shipments for assigned customer account(s). Day-to-day activities will include proactively identifying and resolving logistics issues as they arise, coordinating and driving the daily activities of team members and communicating directly with the customer to ensure exceptional service. Synchro is looking for people who take ownership of their work, are driven, work well with various personality types and ensure individual, team and company goals are met. Primary Responsibilities: Build strong working relationships with both the customer and core carriers that support the movement of assigned customer accounts’ shipments. Collaborate with the Synchro Account Managers to ensure customer expectations are consistently exceeded. Oversee and motivate team members to exhibit high performance in their respective roles. Ensure the successful movement of all shipments for dedicated customer accounts and handle any escalated operational issues related to assigned customer accounts. Utilize the TMS to maximize freight transportation life cycle; ensuring detailed and accurate data is input and maintained in the system for dedicated accounts. Manage carrier procurement for shipments and build relationships with partner carriers. Manage escalated operational issues such as claims & breakdown. Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement. Oversee team member(s): Assist with training Delegate responsibilities Oversee progress Set developmental goals Guide, support and motivate Guide and correct as necessary Required Qualifications: Three (3) years minimum experience in supply chain, transportation or logistics One (1) year minimum of account management experience. One (1) year minimum supervisory experience. Bachelor's degree in supply chain management, logistics, transportation, or other related fields is preferred (not required) Proficiency with MS Office 365 including Excel, SharePoint & PowerPoint Proficiency with TruckStop, Carrier 411, DAT, & Vonage preferred. Experience with a TMS. Skills, Knowledge & Abilities: Customer service mentality with a serious sense of urgency Quick critical thinking and decision-making to resolve issues, while balancing multiple responsibilities. Exhibit sound judgment in proactively avoiding issues and resolving issues as they arise Independently driven and self-motivated for success; requiring minimal oversight Team oriented. Comfortable working in a face-paced environment Natural positive attitude Professional demeanor with strong integrity Strong ability to persuade, motivate and influence. Strong verbal and written communication skills. We Offer: A competitive salary. Career growth, development and advancement opportunities. Excellent benefits including: Medical, Dental and Vision Insurances Life and Disability Insurances Company 401K plan with a company match Paid Time Off and paid Holidays To Apply: Please submit your resume and cover letter to Recruiting@Synchrogistics.com. Synchrogistics is an equal opportunity employer and is committed to creating an inclusive environment, welcoming and valuing our differences. Employment is based on individual merit and qualifications directly related to professional competence, without regard to race, color, religion, national origin, sex, age, sexual orientation, veteran status or any other characteristic protected by law. We value a diverse workforce that encompasses a wide range of perspectives, skills and abilities. Job Type: Full-time Schedule: Monday to Friday Application Question(s): Do you have 3 years of experience in supply chain, transportation or logistics? Experience: Account management: 1 year (Preferred) Ability to Commute: Raleigh, NC 27609 (Required) Ability to Relocate: Raleigh, NC 27609: Relocate before starting work (Required) Work Location: In person