{"schemaVersion":"jobsearcher.job.v1","id":"474b522b2a55ea080f304cba","url":"https://jobsearcher.com/jobs/474b522b2a55ea080f304cba","canonicalUrl":"https://jobsearcher.com/jobs/474b522b2a55ea080f304cba","title":"Workstation Support Associate","description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.\nJob Description\nVisa Corporate IT (CIT) group has embarked on a major transformation journey—building an engineering-first operating model that puts customer experience and end user support at the center. As part of this strategy, we are consolidating operational functions into a single area focused on providing world-class operational support to our end users.\nAs a member of the Onsite Technical Support team, the Technical Support Associate – Workstation Support is responsible for delivering exceptional onsite technical support for Visa staff. This role supports workstation and endpoint platforms (Windows and Mac OS), mobile devices, collaboration and conferencing technology, and core productivity tools such as Microsoft 365.\nThis is a role for a technically strong, customer-obsessed support professional who can balance hands-on troubleshooting with proactive service improvements—identifying issues before they occur, driving root cause resolution, and improving reliability (not just processing tickets).\nThe ideal candidate should be passionate about:\nExceptional customer service and clear communication — listening, empathizing, and building trust with end users.\nProactive and predictive support — performing health checks and validations to identify and remediate issues before they impact users.\nRoot cause mindset — isolating recurring issues, identifying true root cause, and partnering with the right teams to eliminate repeat incidents.\nElimination of issues through automation and agentic AI — applying scripting/coding fundamentals and reusable agentic workflows to remove recurring issues, enable self-healing where appropriate, and reduce ticket volume.\nReliable collaboration technology — conference room validation and hands-on support to ensure consistent, dependable meeting experiences.\nStrong endpoint fundamentals — Windows and Mac OS troubleshooting, device lifecycle support, and secure, compliant endpoint operations.\nContinuous improvement — contributing ideas, documenting solutions, and sharing knowledge to improve team effectiveness.\nKey Responsibilities:\nProvide 2nd-level support for escalated workstation, endpoint, and mobile incidents/requests; own issues through resolution.\nSupport Windows OS, Microsoft 365, and Mac OS (current and prior releases), including standard applications, peripherals, and security tooling.\nPerform effective diagnostics to isolate issues; identify root cause where possible and drive durable fixes (not temporary workarounds).\nProactively identify and reduce repeat issues by analyzing patterns/trends, documenting solutions, and partnering with engineering/operations teams to eliminate underlying causes.\nParticipate in continuous improvement initiatives (automation/self-service/shift-left) that improve reliability, reduce ticket volume, and enhance employee experience, including eliminating recurring issues through automation aligned to the required: Scripting/coding fundamentals (e.g., PowerShell, Bash, or Python) to automate routine support tasks and contribute to automation/agentic AI initiatives.\nCreate, test, and maintain small scripts/automations (e.g., PowerShell, Bash, or Python) and contribute reusable runbook/KB updates that enable self-service and support future agentic workflows.\nMaintain accurate incident records and resolution details in the ITSM tool (ServiceNow); ensure documentation supports repeatability and knowledge reuse.\nPerform daily/regular conference room technology validation sweeps following defined procedures; confirm conferencing, audio/video, displays, and peripherals function reliably.\nProvide day-to-day operational support for voice, video conferencing, and AV equipment (adds/moves/changes); escalate to specialist groups when appropriate.\nSupport meeting room incidents quickly to restore service; coordinate with vendors/Facilities/AV partners for repairs or replacements when needed.\nProvision, prepare, and deploy workstations using standard images; set up new workstations, loaners, and related equipment.\nInstall/configure/support local and LAN printers; troubleshoot connectivity and driver issues.\nMaintain 100% accuracy/control in the asset database for deployed assets; record and update changes promptly.\nCreate and contribute to knowledge articles (KBs), SOPs, and runbooks; share learnings with peers to improve the team’s collective capability.\nWork closely with other support groups (e.g., network operations, endpoint engineering, security) to resolve incidents and support maintenance activities.\nVisa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.\nQualifications\nBasic Qualifications:\nBachelor's degree, OR 3+ years of relevant work experience\nPreferred Qualifications:\n2–3 years of experience as a technician supporting 300+ users in an enterprise environment.\nScripting/coding fundamentals (e.g., PowerShell, Bash, or Python) to automate routine support tasks and contribute to automation/agentic AI initiatives.\nStrong experience providing exceptional customer service.\nExperience supporting and troubleshooting Windows OS, Microsoft 365 suite, and Mac OS (current release and prior release); plus iOS and Android basics.\nIntermediate networking connectivity knowledge and troubleshooting.\nIntermediate experience in installation, configuration, and support of local and LAN printers.\nDemonstrated experience using scripting/automation and AI-assisted (agentic) approaches to reduce or eliminate recurring support work (e.g., building/maintaining small automations, contributing reusable workflows/runbooks, and leveraging Copilot/GenAI-style tools to drive self-healing and demand reduction).\nHands-on experience with PC/Mac hardware, peripherals, mobile devices, and collaboration/voice/video technologies.\nExperience supporting conference rooms and AV/conferencing endpoints (validation, troubleshooting, and rapid restoration).\nProven ability to perform issue isolation and resolution to minimize downtime, including documenting root cause and recommended preventive actions.\nExcellent interpersonal skills with the ability to explain technical concepts to users with varying levels of proficiency.\nFamiliarity with ITIL concepts and ServiceNow (or similar ITSM tools) is a plus.\nU.S. Applicants Only\nThe estimated salary range for this position is $59,900.00 to $ 93,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.\nWork Hours\nVaries upon the needs of the department.\nTravel Requirements\nThis position requires travel 5-10% of the time.\nMental/Physical Requirements\nThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.\nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.","company":"Visa Technology Operations","rawCompany":"visa technology operations","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-30T11:32:47.638Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Workstation Support Associate","description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.\nJob Description\nVisa Corporate IT (CIT) group has embarked on a major transformation journey—building an engineering-first operating model that puts customer experience and end user support at the center. As part of this strategy, we are consolidating operational functions into a single area focused on providing world-class operational support to our end users.\nAs a member of the Onsite Technical Support team, the Technical Support Associate – Workstation Support is responsible for delivering exceptional onsite technical support for Visa staff. This role supports workstation and endpoint platforms (Windows and Mac OS), mobile devices, collaboration and conferencing technology, and core productivity tools such as Microsoft 365.\nThis is a role for a technically strong, customer-obsessed support professional who can balance hands-on troubleshooting with proactive service improvements—identifying issues before they occur, driving root cause resolution, and improving reliability (not just processing tickets).\nThe ideal candidate should be passionate about:\nExceptional customer service and clear communication — listening, empathizing, and building trust with end users.\nProactive and predictive support — performing health checks and validations to identify and remediate issues before they impact users.\nRoot cause mindset — isolating recurring issues, identifying true root cause, and partnering with the right teams to eliminate repeat incidents.\nElimination of issues through automation and agentic AI — applying scripting/coding fundamentals and reusable agentic workflows to remove recurring issues, enable self-healing where appropriate, and reduce ticket volume.\nReliable collaboration technology — conference room validation and hands-on support to ensure consistent, dependable meeting experiences.\nStrong endpoint fundamentals — Windows and Mac OS troubleshooting, device lifecycle support, and secure, compliant endpoint operations.\nContinuous improvement — contributing ideas, documenting solutions, and sharing knowledge to improve team effectiveness.\nKey Responsibilities:\nProvide 2nd-level support for escalated workstation, endpoint, and mobile incidents/requests; own issues through resolution.\nSupport Windows OS, Microsoft 365, and Mac OS (current and prior releases), including standard applications, peripherals, and security tooling.\nPerform effective diagnostics to isolate issues; identify root cause where possible and drive durable fixes (not temporary workarounds).\nProactively identify and reduce repeat issues by analyzing patterns/trends, documenting solutions, and partnering with engineering/operations teams to eliminate underlying causes.\nParticipate in continuous improvement initiatives (automation/self-service/shift-left) that improve reliability, reduce ticket volume, and enhance employee experience, including eliminating recurring issues through automation aligned to the required: Scripting/coding fundamentals (e.g., PowerShell, Bash, or Python) to automate routine support tasks and contribute to automation/agentic AI initiatives.\nCreate, test, and maintain small scripts/automations (e.g., PowerShell, Bash, or Python) and contribute reusable runbook/KB updates that enable self-service and support future agentic workflows.\nMaintain accurate incident records and resolution details in the ITSM tool (ServiceNow); ensure documentation supports repeatability and knowledge reuse.\nPerform daily/regular conference room technology validation sweeps following defined procedures; confirm conferencing, audio/video, displays, and peripherals function reliably.\nProvide day-to-day operational support for voice, video conferencing, and AV equipment (adds/moves/changes); escalate to specialist groups when appropriate.\nSupport meeting room incidents quickly to restore service; coordinate with vendors/Facilities/AV partners for repairs or replacements when needed.\nProvision, prepare, and deploy workstations using standard images; set up new workstations, loaners, and related equipment.\nInstall/configure/support local and LAN printers; troubleshoot connectivity and driver issues.\nMaintain 100% accuracy/control in the asset database for deployed assets; record and update changes promptly.\nCreate and contribute to knowledge articles (KBs), SOPs, and runbooks; share learnings with peers to improve the team’s collective capability.\nWork closely with other support groups (e.g., network operations, endpoint engineering, security) to resolve incidents and support maintenance activities.\nVisa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.\nQualifications\nBasic Qualifications:\nBachelor's degree, OR 3+ years of relevant work experience\nPreferred Qualifications:\n2–3 years of experience as a technician supporting 300+ users in an enterprise environment.\nScripting/coding fundamentals (e.g., PowerShell, Bash, or Python) to automate routine support tasks and contribute to automation/agentic AI initiatives.\nStrong experience providing exceptional customer service.\nExperience supporting and troubleshooting Windows OS, Microsoft 365 suite, and Mac OS (current release and prior release); plus iOS and Android basics.\nIntermediate networking connectivity knowledge and troubleshooting.\nIntermediate experience in installation, configuration, and support of local and LAN printers.\nDemonstrated experience using scripting/automation and AI-assisted (agentic) approaches to reduce or eliminate recurring support work (e.g., building/maintaining small automations, contributing reusable workflows/runbooks, and leveraging Copilot/GenAI-style tools to drive self-healing and demand reduction).\nHands-on experience with PC/Mac hardware, peripherals, mobile devices, and collaboration/voice/video technologies.\nExperience supporting conference rooms and AV/conferencing endpoints (validation, troubleshooting, and rapid restoration).\nProven ability to perform issue isolation and resolution to minimize downtime, including documenting root cause and recommended preventive actions.\nExcellent interpersonal skills with the ability to explain technical concepts to users with varying levels of proficiency.\nFamiliarity with ITIL concepts and ServiceNow (or similar ITSM tools) is a plus.\nU.S. Applicants Only\nThe estimated salary range for this position is $59,900.00 to $ 93,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.\nWork Hours\nVaries upon the needs of the department.\nTravel Requirements\nThis position requires travel 5-10% of the time.\nMental/Physical Requirements\nThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.\nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.","datePosted":"2026-07-30T11:32:47.638Z","dateModified":"2026-07-30T11:32:47.638Z","hiringOrganization":{"@type":"Organization","name":"Visa Technology Operations","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"474b522b2a55ea080f304cba"},"url":"https://jobsearcher.com/jobs/474b522b2a55ea080f304cba"}}