{"schemaVersion":"jobsearcher.job.v1","id":"4737b9b56ef81aa946b2ca93","url":"https://jobsearcher.com/jobs/4737b9b56ef81aa946b2ca93","canonicalUrl":"https://jobsearcher.com/jobs/4737b9b56ef81aa946b2ca93","title":"Software Support Specialist","description":"Core responsibilities of the position include, but are not limited to, the following:\nTechnical phone support to customers\nDocumentation of all customer communication through internal ticketing system, Team Support.\nDiagnosing software issues and bugs, performing appropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner.\nInstalling and updating product applications, integrated 3rd party applications and operating system and/or database applications\nLearning, understanding, implementing and training on a variety of software applications\nIdentification and communication of additional revenue streams/opportunities\nProviding regular and timely status reports and progress of assigned work to the Manager of Support Services\nEssential Qualifications:\n\nThe desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. We also desire several of the following attributes:\n1-2 years customer service experience in a technical environment required\nExperience working within or as a vendor for local government tax appraisal, assessment and collection groups a plus\nFamiliarity with using CRM Platforms to document all customer communication\nHistory of use with Microsoft 365, Teams, and VOIP systems preferred\nDemonstrated ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and overall productivity.\nAbility to identify customer business challenges and communicate opportunities for process improvement, automation, or AI-driven solutions.\nProven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.\nAbility to analyze customer workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.\nStrong organizational skills with the ability to prioritize competing demands while maintaining attention to detail.\nCommitment to continuous learning and adoption of emerging technologies and best practices.\nAbility to collaborate effectively across Support, Development, Professional Services, and Product Management teams.\nSalary range: $65,000 - $75,000 USD per year.","company":"Harriscomputer2","rawCompany":"harriscomputer2","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-08T14:03:17.727Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support Specialist","description":"Core responsibilities of the position include, but are not limited to, the following:\nTechnical phone support to customers\nDocumentation of all customer communication through internal ticketing system, Team Support.\nDiagnosing software issues and bugs, performing appropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner.\nInstalling and updating product applications, integrated 3rd party applications and operating system and/or database applications\nLearning, understanding, implementing and training on a variety of software applications\nIdentification and communication of additional revenue streams/opportunities\nProviding regular and timely status reports and progress of assigned work to the Manager of Support Services\nEssential Qualifications:\n\nThe desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. We also desire several of the following attributes:\n1-2 years customer service experience in a technical environment required\nExperience working within or as a vendor for local government tax appraisal, assessment and collection groups a plus\nFamiliarity with using CRM Platforms to document all customer communication\nHistory of use with Microsoft 365, Teams, and VOIP systems preferred\nDemonstrated ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and overall productivity.\nAbility to identify customer business challenges and communicate opportunities for process improvement, automation, or AI-driven solutions.\nProven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.\nAbility to analyze customer workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.\nStrong organizational skills with the ability to prioritize competing demands while maintaining attention to detail.\nCommitment to continuous learning and adoption of emerging technologies and best practices.\nAbility to collaborate effectively across Support, Development, Professional Services, and Product Management teams.\nSalary range: $65,000 - $75,000 USD per year.","datePosted":"2026-08-08T14:03:17.727Z","dateModified":"2026-08-08T14:03:17.727Z","hiringOrganization":{"@type":"Organization","name":"Harriscomputer2","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4737b9b56ef81aa946b2ca93"},"url":"https://jobsearcher.com/jobs/4737b9b56ef81aa946b2ca93"}}