{"schemaVersion":"jobsearcher.job.v1","id":"472028f6b348843ea8e05cdf","url":"https://jobsearcher.com/jobs/472028f6b348843ea8e05cdf","canonicalUrl":"https://jobsearcher.com/jobs/472028f6b348843ea8e05cdf","title":"Program Coordinator - Supply Chain","description":"The Program Coordinator – Dispatch & Logistics Services role is an integral part of the Project Management Office (PMO) and is vital to the success of a program and/or project. This role encompasses the skills, knowledge, and responsibilities of an Order Fulfillment and Customer Service Representative, with a continued emphasis on customer service, quality, and service delivery.\nThe Program Coordinator is responsible for closely monitoring and coordinating various aspects of a program and/or project. This includes coordinating activities and stakeholders across multiple teams or departments to ensure activities are carried out as planned and objectives are achieved on time. This role supports the day-to-day operation of customer programs and does not have direct reports.\nDuties and Responsibilities\nInterface with third-party freight providers utilized for project and program services.\nUnderstand and perform Order Fulfillment and Customer Service responsibilities related to supported projects and programs.\nProcess transactional activities within internal company systems and customer applications.\nMonitor customer communications, provide timely status updates, and manage escalations as required.\nCreate reports and analytics related to program activity for internal and customer reporting.\nComplete monthly customer billing in accordance with company guidelines and approved timelines (by the 4th business day of the month).\nCollaborate with the PMO to identify strategic vendors that enhance the organization's service capabilities.\nProactively work with customers and Project Managers to identify opportunities for repair, testing, refurbishment, and asset retirement (resale or disposal).\nReport on key performance indicators (KPIs) that measure both internal and vendor performance.\nIdentify and effectively communicate opportunities for process improvements and operational efficiencies within the organization and customer environments.\nProvide regular updates to the Program Manager or Functional Manager to ensure activities are executed according to customer agreements and project requirements.\nPrepare and maintain records of daily project and program activities.\nParticipate in weekly and monthly activity meetings with customers and internal teams as requested by the Program Manager.\nQualifications\nBachelor's degree or a minimum of 2 years of experience in professional services, warehousing, logistics, or supply chain operations.\nDemonstrated ability to resolve escalations and customer issues effectively.\nStrong problem-solving skills and attention to detail.\nExcellent organizational and time-management skills.\nProven customer-facing experience with a focus on customer satisfaction and issue resolution.\nUnderstanding of terminology related to voice and data communications, supply chain operations, and reverse logistics.\nStrong written and verbal communication skills.\nProficiency in Microsoft Office Suite, particularly Microsoft Excel.\nAbility to work collaboratively within a team environment as well as independently while managing multiple priorities.\nDemonstrated ability to multitask while maintaining a high level of accuracy and attention to detail.\nPay: $60,000.00 - $70,000.00 per year\nWork Location: In person","company":"Intersect Group","rawCompany":"intersect group","city":"Alpharetta","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-08-11T16:08:42.752Z","occupations":[{"code":"13-1081.00","title":"Logisticians","slug":"logisticians"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"488510","title":"Freight Transportation Arrangement","slug":"freight-transportation-arrangement"},{"code":"493110","title":"General Warehousing and Storage","slug":"general-warehousing-and-storage"},{"code":"541614","title":"Process, Physical Distribution, and Logistics Consulting Services","slug":"process-physical-distribution-and-logistics-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Coordinator - Supply Chain","description":"The Program Coordinator – Dispatch & Logistics Services role is an integral part of the Project Management Office (PMO) and is vital to the success of a program and/or project. This role encompasses the skills, knowledge, and responsibilities of an Order Fulfillment and Customer Service Representative, with a continued emphasis on customer service, quality, and service delivery.\nThe Program Coordinator is responsible for closely monitoring and coordinating various aspects of a program and/or project. This includes coordinating activities and stakeholders across multiple teams or departments to ensure activities are carried out as planned and objectives are achieved on time. This role supports the day-to-day operation of customer programs and does not have direct reports.\nDuties and Responsibilities\nInterface with third-party freight providers utilized for project and program services.\nUnderstand and perform Order Fulfillment and Customer Service responsibilities related to supported projects and programs.\nProcess transactional activities within internal company systems and customer applications.\nMonitor customer communications, provide timely status updates, and manage escalations as required.\nCreate reports and analytics related to program activity for internal and customer reporting.\nComplete monthly customer billing in accordance with company guidelines and approved timelines (by the 4th business day of the month).\nCollaborate with the PMO to identify strategic vendors that enhance the organization's service capabilities.\nProactively work with customers and Project Managers to identify opportunities for repair, testing, refurbishment, and asset retirement (resale or disposal).\nReport on key performance indicators (KPIs) that measure both internal and vendor performance.\nIdentify and effectively communicate opportunities for process improvements and operational efficiencies within the organization and customer environments.\nProvide regular updates to the Program Manager or Functional Manager to ensure activities are executed according to customer agreements and project requirements.\nPrepare and maintain records of daily project and program activities.\nParticipate in weekly and monthly activity meetings with customers and internal teams as requested by the Program Manager.\nQualifications\nBachelor's degree or a minimum of 2 years of experience in professional services, warehousing, logistics, or supply chain operations.\nDemonstrated ability to resolve escalations and customer issues effectively.\nStrong problem-solving skills and attention to detail.\nExcellent organizational and time-management skills.\nProven customer-facing experience with a focus on customer satisfaction and issue resolution.\nUnderstanding of terminology related to voice and data communications, supply chain operations, and reverse logistics.\nStrong written and verbal communication skills.\nProficiency in Microsoft Office Suite, particularly Microsoft Excel.\nAbility to work collaboratively within a team environment as well as independently while managing multiple priorities.\nDemonstrated ability to multitask while maintaining a high level of accuracy and attention to detail.\nPay: $60,000.00 - $70,000.00 per year\nWork Location: In person","datePosted":"2026-08-11T16:08:42.752Z","dateModified":"2026-08-11T16:08:42.752Z","hiringOrganization":{"@type":"Organization","name":"Intersect Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Alpharetta","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"472028f6b348843ea8e05cdf"},"url":"https://jobsearcher.com/jobs/472028f6b348843ea8e05cdf"}}