{"schemaVersion":"jobsearcher.job.v1","id":"46f9ed55affb96ff1eb3afb7","url":"https://jobsearcher.com/jobs/46f9ed55affb96ff1eb3afb7","canonicalUrl":"https://jobsearcher.com/jobs/46f9ed55affb96ff1eb3afb7","title":"Mid Level IT Support and Cloud Technician","description":"Company Overview\r\nSECURE ITnet is a Minnesota-based Managed Service Provider specializing in Microsoft 365, AI, cybersecurity, and modern IT solutions for small and mid-sized businesses.\r\nIn addition to our core MSP services, we have a growing AI practice focused on helping clients adopt and secure AI tools, automation, and Microsoft Copilot-based solutions. Our work blends traditional MSP support with project-based initiatives, giving our technicians exposure to both day-to-day operations and forward-looking technology.\r\nOverview\r\nWe're looking for a Mid-Level (Tier 2) IT Support Technician who enjoys variety, learning new technologies, and working in an environment that's evolving beyond \"basic helpdesk IT.\" This role combines Tier 2 MSP support with opportunities to assist on AI-related and modernization projects. If you thrive in a fast-paced environment and are passionate about technology, we want to hear from you!\r\nCore Responsibilities\r\nHandle Tier 2/3 escalations from the service desk\r\nOwn tickets end-to-end and work directly with clients\r\nAdminister and support Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams)\r\nManage endpoints using Intune and RMM tools\r\nPerform backup, restore, and recovery tasks\r\nTroubleshoot network and firewall issues (basic to intermediate)\r\nParticipate in on-call rotation (shared and compensated)\r\nCreate clear, accurate technical documentation\r\nProject & AI-Focused Work\r\nAssist with project-based work , including:\r\nMicrosoft 365 migrations and improvements\r\nSecurity hardening and modernization\r\nAI readiness and adoption initiatives\r\nSupport clients using AI tools such as\r\nMicrosoft Copilot\r\nWorkflow automation and process improvements\r\nHelp test, document, and support emerging AI and automation solutions as our practice grows\r\nYou do not need to be an AI expert today — curiosity and willingness to learn are key.\r\nRequired Experience\r\n2–5 years of professional IT support experience\r\nMSP experience strongly preferred\r\nSolid Microsoft 365 administration experience\r\nWindows 10/11 support experience\r\nStrong troubleshooting and customer service skillsAbility to work independently and manage priorities\r\nNice-to-Have Skills\r\nMicrosoft certifications (MS-900, SC-900, AZ-104, etc.)\r\nSecurity experience (MFA, Conditional Access, Defender)\r\nFirewall experience (Fortinet, Meraki, Sophos, etc.)\r\nInterest in AI, automation, or modern workplace technology\r\nPay: $55,000.00 - $65,000.00 per year\r\nBenefits\r\nEmployee discount\r\nHealth insurance\r\nPaid time off\r\nProfessional development assistance\r\nReferral program\r\nExperience\r\nCloud security: 2 years (Preferred)\r\nHelp desk: 2 years (Required)\r\nAI: 1 year (Preferred)\r\nWork Location: In person\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Minnetonka","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:47:18.949Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Mid Level IT Support and Cloud Technician","description":"Company Overview\r\nSECURE ITnet is a Minnesota-based Managed Service Provider specializing in Microsoft 365, AI, cybersecurity, and modern IT solutions for small and mid-sized businesses.\r\nIn addition to our core MSP services, we have a growing AI practice focused on helping clients adopt and secure AI tools, automation, and Microsoft Copilot-based solutions. Our work blends traditional MSP support with project-based initiatives, giving our technicians exposure to both day-to-day operations and forward-looking technology.\r\nOverview\r\nWe're looking for a Mid-Level (Tier 2) IT Support Technician who enjoys variety, learning new technologies, and working in an environment that's evolving beyond \"basic helpdesk IT.\" This role combines Tier 2 MSP support with opportunities to assist on AI-related and modernization projects. If you thrive in a fast-paced environment and are passionate about technology, we want to hear from you!\r\nCore Responsibilities\r\nHandle Tier 2/3 escalations from the service desk\r\nOwn tickets end-to-end and work directly with clients\r\nAdminister and support Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams)\r\nManage endpoints using Intune and RMM tools\r\nPerform backup, restore, and recovery tasks\r\nTroubleshoot network and firewall issues (basic to intermediate)\r\nParticipate in on-call rotation (shared and compensated)\r\nCreate clear, accurate technical documentation\r\nProject & AI-Focused Work\r\nAssist with project-based work , including:\r\nMicrosoft 365 migrations and improvements\r\nSecurity hardening and modernization\r\nAI readiness and adoption initiatives\r\nSupport clients using AI tools such as\r\nMicrosoft Copilot\r\nWorkflow automation and process improvements\r\nHelp test, document, and support emerging AI and automation solutions as our practice grows\r\nYou do not need to be an AI expert today — curiosity and willingness to learn are key.\r\nRequired Experience\r\n2–5 years of professional IT support experience\r\nMSP experience strongly preferred\r\nSolid Microsoft 365 administration experience\r\nWindows 10/11 support experience\r\nStrong troubleshooting and customer service skillsAbility to work independently and manage priorities\r\nNice-to-Have Skills\r\nMicrosoft certifications (MS-900, SC-900, AZ-104, etc.)\r\nSecurity experience (MFA, Conditional Access, Defender)\r\nFirewall experience (Fortinet, Meraki, Sophos, etc.)\r\nInterest in AI, automation, or modern workplace technology\r\nPay: $55,000.00 - $65,000.00 per year\r\nBenefits\r\nEmployee discount\r\nHealth insurance\r\nPaid time off\r\nProfessional development assistance\r\nReferral program\r\nExperience\r\nCloud security: 2 years (Preferred)\r\nHelp desk: 2 years (Required)\r\nAI: 1 year (Preferred)\r\nWork Location: In person\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:47:18.949Z","dateModified":"2026-08-09T00:47:18.949Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Minnetonka","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"46f9ed55affb96ff1eb3afb7"},"url":"https://jobsearcher.com/jobs/46f9ed55affb96ff1eb3afb7"}}