{"schemaVersion":"jobsearcher.job.v1","id":"46f51a5a8147423e03b573b1","url":"https://jobsearcher.com/jobs/46f51a5a8147423e03b573b1","canonicalUrl":"https://jobsearcher.com/jobs/46f51a5a8147423e03b573b1","title":"Software Engineering Operations Manager","description":"About PosterElitePosterElite is one of the most trusted names in labor law compliance solutions for the Payroll, HCM, HR, Benefits, and related industries. Through our national network of partners—ranging from technology platforms to service providers—we help businesses navigate ever-changing labor law requirements with confidence.As compliance becomes increasingly complex, our mission is simple: empower our partners to deliver reliable, scalable compliance solutions to their clients—driving stronger engagement, retention, and long-term growth.We are a remote-first team that values ownership, clarity, and continuous improvement in how we operate.Role SummaryAs the Software Engineering Operations Manager, you serve as the operational bridge between Product, Customer Support, and Engineering.You own the processes that help engineering teams stay focused on delivering high-impact work while ensuring technical issues, priorities, and projects move forward efficiently. You combine technical curiosity, operational discipline, and strong communication skills to keep teams aligned and execution on track.This role is ideal for someone who enjoys solving problems, improving processes, and working closely with both technical and non-technical stakeholders.What You'll DoOwn the technical escalation process, partnering with Product, Customer Support, and Engineering to investigate and resolve complex issuesReproduce bugs, gather technical details, and ensure engineering teams have the information needed to move quicklyHelp prioritize engineering work across support escalations, product initiatives, operational improvements, and technical debtCoordinate engineering projects and initiatives, maintaining visibility into priorities, timelines, risks, dependencies, and delivery progressPartner with engineering leadership to improve planning, prioritization, and execution across competing initiativesImprove workflows, processes, and documentation that increase engineering efficiency and operational consistencyCoordinate incident response efforts and support root-cause analysis and long-term remediationTrack operational metrics and identify opportunities to reduce bottlenecks, recurring issues, and manual workServe as a trusted cross-functional partner, helping teams stay aligned and focused on the highest-impact workWhat You BringStrong troubleshooting mindset with the ability to investigate complex issues and quickly learn unfamiliar systemsExcellent organizational skills with the ability to manage multiple priorities and keep work moving forwardAbility to communicate effectively with both technical and non-technical stakeholdersOwnership mentality with a bias toward action and follow-throughNatural ability to create structure, improve processes, and drive accountability across teamsStrong problem-solving skills and a continuous improvement mindsetComfort operating in a collaborative, fast-moving environment where priorities evolveQualifications3+ years of experience in Engineering Operations, Technical Project Management, Technical Support, Software Delivery, or a related roleStrong understanding of software development lifecycles, engineering workflows, and release processesExperience coordinating technical projects or cross-functional initiatives from planning through executionExperience working closely with software developers and technical teamsFamiliarity with project management and issue-tracking tools such as Jira, Linear, GitHub, or similar platformsFamiliarity with APIs, integrations, application logs, browser developer tools, SQL, scripting, and technical troubleshooting methodologiesStrong communication, organization, prioritization, and stakeholder management skillsExperience in SaaS, technology, or software-driven environmentsFamiliarity with Agile, Scrum, Kanban, or similar software development environmentsHow We WorkWe’re a remote-first team that values clarity, communication, and ownershipYou’ll collaborate closely with Engineering, Product, Customer Support, and Operations through Slack, Zoom, and Google WorkspaceWe move quickly, solve problems collaboratively, and focus on delivering practical outcomesSuccess in this role comes from strong communication, thoughtful prioritization, and a commitment to continuous improvement","company":"Posterelite","rawCompany":"posterelite","city":"Poway","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-17T03:57:06.498Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"11-9041.00","title":"Architectural and Engineering Managers","slug":"architectural-and-engineering-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Engineering Operations Manager","description":"About PosterElitePosterElite is one of the most trusted names in labor law compliance solutions for the Payroll, HCM, HR, Benefits, and related industries. Through our national network of partners—ranging from technology platforms to service providers—we help businesses navigate ever-changing labor law requirements with confidence.As compliance becomes increasingly complex, our mission is simple: empower our partners to deliver reliable, scalable compliance solutions to their clients—driving stronger engagement, retention, and long-term growth.We are a remote-first team that values ownership, clarity, and continuous improvement in how we operate.Role SummaryAs the Software Engineering Operations Manager, you serve as the operational bridge between Product, Customer Support, and Engineering.You own the processes that help engineering teams stay focused on delivering high-impact work while ensuring technical issues, priorities, and projects move forward efficiently. You combine technical curiosity, operational discipline, and strong communication skills to keep teams aligned and execution on track.This role is ideal for someone who enjoys solving problems, improving processes, and working closely with both technical and non-technical stakeholders.What You'll DoOwn the technical escalation process, partnering with Product, Customer Support, and Engineering to investigate and resolve complex issuesReproduce bugs, gather technical details, and ensure engineering teams have the information needed to move quicklyHelp prioritize engineering work across support escalations, product initiatives, operational improvements, and technical debtCoordinate engineering projects and initiatives, maintaining visibility into priorities, timelines, risks, dependencies, and delivery progressPartner with engineering leadership to improve planning, prioritization, and execution across competing initiativesImprove workflows, processes, and documentation that increase engineering efficiency and operational consistencyCoordinate incident response efforts and support root-cause analysis and long-term remediationTrack operational metrics and identify opportunities to reduce bottlenecks, recurring issues, and manual workServe as a trusted cross-functional partner, helping teams stay aligned and focused on the highest-impact workWhat You BringStrong troubleshooting mindset with the ability to investigate complex issues and quickly learn unfamiliar systemsExcellent organizational skills with the ability to manage multiple priorities and keep work moving forwardAbility to communicate effectively with both technical and non-technical stakeholdersOwnership mentality with a bias toward action and follow-throughNatural ability to create structure, improve processes, and drive accountability across teamsStrong problem-solving skills and a continuous improvement mindsetComfort operating in a collaborative, fast-moving environment where priorities evolveQualifications3+ years of experience in Engineering Operations, Technical Project Management, Technical Support, Software Delivery, or a related roleStrong understanding of software development lifecycles, engineering workflows, and release processesExperience coordinating technical projects or cross-functional initiatives from planning through executionExperience working closely with software developers and technical teamsFamiliarity with project management and issue-tracking tools such as Jira, Linear, GitHub, or similar platformsFamiliarity with APIs, integrations, application logs, browser developer tools, SQL, scripting, and technical troubleshooting methodologiesStrong communication, organization, prioritization, and stakeholder management skillsExperience in SaaS, technology, or software-driven environmentsFamiliarity with Agile, Scrum, Kanban, or similar software development environmentsHow We WorkWe’re a remote-first team that values clarity, communication, and ownershipYou’ll collaborate closely with Engineering, Product, Customer Support, and Operations through Slack, Zoom, and Google WorkspaceWe move quickly, solve problems collaboratively, and focus on delivering practical outcomesSuccess in this role comes from strong communication, thoughtful prioritization, and a commitment to continuous improvement","datePosted":"2026-06-17T03:57:06.498Z","dateModified":"2026-06-17T03:57:06.498Z","hiringOrganization":{"@type":"Organization","name":"Posterelite","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Poway","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"46f51a5a8147423e03b573b1"},"url":"https://jobsearcher.com/jobs/46f51a5a8147423e03b573b1"}}