{"schemaVersion":"jobsearcher.job.v1","id":"46ea2433ec4e50e539924e48","url":"https://jobsearcher.com/jobs/46ea2433ec4e50e539924e48","canonicalUrl":"https://jobsearcher.com/jobs/46ea2433ec4e50e539924e48","title":"Front Desk Supervisor","description":"Job Title: Front Desk Supervisor\n\nOverall Responsibilities\n\nThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nWhile performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The associate must be able to stand the full eight hours of his shift, with the exception of ten-minute breaks and lunch periods. The associate is frequently required to reach with hands and arms. The associate is occasionally required to climb or balance, stoop, kneel, crouch, or crawl.\n\nThe associate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\n\nWork Environment\n\nProvide leadership in coordinating and facilitating regular department meetings. Attend regular Front Office leadership meetings.\nTrain associates, in classroom style or one-on-one to continually develop the staff that directly reports to you.\nAdminister discipline as needed. Administer progress reviews to associates per schedule.\nParticipate in committees/activities outside of the department.\nMay be responsible for scheduling and managing payroll for all of the department.\n\nEssential Functions\n\nAlways use guest name. Listen intently to each guest, focusing directly on them during each interaction.\nUse aggressive hospitality skills, which include:\nSmile and Greet every Guest\nSpeak to the guest in a warm, friendly and courteous manner\nDisplay genuine and enthusiastic interest in the guest, pay complete attention\nAnticipate guest needs and be flexible in responding to them\nBe knowledgeable about your job\nLEARN to take ownership of guest problems and resolve them\nResponsible for running all day-to-day activities of the Front Desk.\nTo coordinate shift operation in accordance with corporate and local SOP’s emphasizing guest hospitality by motivating and directing employees to work as a team thereby presenting a professional, aggressive and well trained staff\nManage the operational and staffing functions of their shift.\nPrimary focus should be assisting the Front desk associates with check-ins, check-outs, banking out, shift closing, and other general support functions.\nMaintain and promote Guest Hospitality during shifts at all times.\nBe able to train or instruct Front Desk Associates on a day-to-day basis when needed.\nStock Suite Shop on a daily basis. Check storage rooms and place orders with Medco before we run out of items.\nRun and print out CRM Arrivals and pre check-in any HHONORS coming in for the day.\nAdminister discipline and counseling when needed. Involve Front Desk Manager in disciplinary situations when required.\nAssist Front Desk Associates with Guest problems or complaints.\nEnsure that equipment at the Front Desk is in working order. Failure of Front Desk equipment needs to be reported immediately.\nThoroughly complete supervisor’s checklist by the end of your shift.\nControl Front Desk Associates overtime.\nBe familiar with day-to-day selling strategy of rooms.\nHave knowledge of any and all promotions and/or current programs (i.e. HHonors, Hotel Packages) etc.\nLead daily Rooms Control operations.\nMaintain a high standard of personal hygiene and be in proper uniform at all times.\nEnsure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.\nLanguage skills: Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSA’s), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.\nThe Hotel functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands. In addition, it is understood that business and weather determines the amount of hours that are worked and that some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.\nEach associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.\nInterviewed with AGM, HR manager & GM.\nCollege degree preferred\n1 or 2 rating on most recent review\nNo written warnings in the last six months\n\nThe work environment characteristics described here are the responsibilities of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\n\nWhile performing the duties of this job, the associate regularly works near moving mechanical parts, in outside weather conditions, and is regularly exposed to vibration. The associate is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals. The associate occasionally works in high precarious places. The noise level in the work environment is usually loud.\n\nBrand: Courtyard by Marriott\nAddress: 8506 Fenton Street Silver Spring, MD - 20910\nProperty Description: 115 - 8506 Fenton St, Silver Springs, MD\nProperty Number: 115","company":"Courtyardbymarriott","rawCompany":"courtyardbymarriott","city":"Silver Spring","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-09-04T11:45:57.335Z","occupations":[{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"},{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Desk Supervisor","description":"Job Title: Front Desk Supervisor\n\nOverall Responsibilities\n\nThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nWhile performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The associate must be able to stand the full eight hours of his shift, with the exception of ten-minute breaks and lunch periods. The associate is frequently required to reach with hands and arms. The associate is occasionally required to climb or balance, stoop, kneel, crouch, or crawl.\n\nThe associate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\n\nWork Environment\n\nProvide leadership in coordinating and facilitating regular department meetings. Attend regular Front Office leadership meetings.\nTrain associates, in classroom style or one-on-one to continually develop the staff that directly reports to you.\nAdminister discipline as needed. Administer progress reviews to associates per schedule.\nParticipate in committees/activities outside of the department.\nMay be responsible for scheduling and managing payroll for all of the department.\n\nEssential Functions\n\nAlways use guest name. Listen intently to each guest, focusing directly on them during each interaction.\nUse aggressive hospitality skills, which include:\nSmile and Greet every Guest\nSpeak to the guest in a warm, friendly and courteous manner\nDisplay genuine and enthusiastic interest in the guest, pay complete attention\nAnticipate guest needs and be flexible in responding to them\nBe knowledgeable about your job\nLEARN to take ownership of guest problems and resolve them\nResponsible for running all day-to-day activities of the Front Desk.\nTo coordinate shift operation in accordance with corporate and local SOP’s emphasizing guest hospitality by motivating and directing employees to work as a team thereby presenting a professional, aggressive and well trained staff\nManage the operational and staffing functions of their shift.\nPrimary focus should be assisting the Front desk associates with check-ins, check-outs, banking out, shift closing, and other general support functions.\nMaintain and promote Guest Hospitality during shifts at all times.\nBe able to train or instruct Front Desk Associates on a day-to-day basis when needed.\nStock Suite Shop on a daily basis. Check storage rooms and place orders with Medco before we run out of items.\nRun and print out CRM Arrivals and pre check-in any HHONORS coming in for the day.\nAdminister discipline and counseling when needed. Involve Front Desk Manager in disciplinary situations when required.\nAssist Front Desk Associates with Guest problems or complaints.\nEnsure that equipment at the Front Desk is in working order. Failure of Front Desk equipment needs to be reported immediately.\nThoroughly complete supervisor’s checklist by the end of your shift.\nControl Front Desk Associates overtime.\nBe familiar with day-to-day selling strategy of rooms.\nHave knowledge of any and all promotions and/or current programs (i.e. HHonors, Hotel Packages) etc.\nLead daily Rooms Control operations.\nMaintain a high standard of personal hygiene and be in proper uniform at all times.\nEnsure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.\nLanguage skills: Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSA’s), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.\nThe Hotel functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands. In addition, it is understood that business and weather determines the amount of hours that are worked and that some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.\nEach associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.\nInterviewed with AGM, HR manager & GM.\nCollege degree preferred\n1 or 2 rating on most recent review\nNo written warnings in the last six months\n\nThe work environment characteristics described here are the responsibilities of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\n\nWhile performing the duties of this job, the associate regularly works near moving mechanical parts, in outside weather conditions, and is regularly exposed to vibration. The associate is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals. The associate occasionally works in high precarious places. The noise level in the work environment is usually loud.\n\nBrand: Courtyard by Marriott\nAddress: 8506 Fenton Street Silver Spring, MD - 20910\nProperty Description: 115 - 8506 Fenton St, Silver Springs, MD\nProperty Number: 115","datePosted":"2026-09-04T11:45:57.335Z","dateModified":"2026-09-04T11:45:57.335Z","hiringOrganization":{"@type":"Organization","name":"Courtyardbymarriott","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Silver Spring","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"46ea2433ec4e50e539924e48"},"url":"https://jobsearcher.com/jobs/46ea2433ec4e50e539924e48"}}