Member Service I

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility.This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retentionInterviews and/or tours prospective members; sells membershipsBuilds relationships with members; helps members connect with one another and to the YMCAHandles and resolves membership concerns and informs supervisor of unusual situations or unresolved issuesApplies all YMCA policies dealing with member servicesHandles retail item sales and towel service operationsResponsible for walking through facility regularly; assisting members, attending to any minor facility cleaning needs, reporting repairs, etc.All other duties as assigned by your supervisorCertifications required within 30 days of hire CPR/AED, and First AidExcellent interpersonal and problem solving skillsAbility to connect with people of diverse backgroundsPrevious customer service, sales or related experienceBasic knowledge of computersCompetitive compensationComprehensive health benefits - Medical, Dental, Vision for full-time employees - 60% YMCA covered medical benefits for full-time employees and their familiesRetirement benefits - 10% employer contribution after completion of eligibility requirementsEmployee Assistance Program for all employees that is available to help employees overcome emotional, family, or other personal problems; offers guidance on financial and legal issues; improves health and wellness, and much more. CPR/First Aid Certification provided by YMCAUse of YMCA of Superior California Fitness facilities, camps, and rental facilitiesPaid time off benefits for part-time and full-time employees upon completion of eligibility requirementsTraining and staff development for all employeesUSD $16.90 - USD $21.00 /Hr.