{"schemaVersion":"jobsearcher.job.v1","id":"46bc46e69d47a67dd5ebf91f","url":"https://jobsearcher.com/jobs/46bc46e69d47a67dd5ebf91f","canonicalUrl":"https://jobsearcher.com/jobs/46bc46e69d47a67dd5ebf91f","title":"Technical Support Representative","description":"Are you someone who enjoys solving problems, learning how things work, and helping others? Amplex is looking for a motivated Customer Support Representative who is ready to learn, grow, and build a career in the technology and telecommunications industry.\nNo previous telecom experience? No problem! We provide hands-on training and the support you need to develop your skills while assisting customers with internet, phone, and technology-related questions. You'll gain valuable troubleshooting experience, work alongside knowledgeable team members, and learn how technology keeps our communities connected.\nYour Role\nServe as the first point of contact for customers and employees needing technical support through phone, email, and in-person interactions.\nTroubleshoot and resolve internet, software, hardware, VoIP, and service-related issues.\nIdentify and act on opportunities to sell and/or upgrade customer accounts by recommending service upgrades, Amplex equipment, or discussing additional products and services that meet customer needs.\nDocument troubleshooting steps, solutions, and best practices to help improve internal resources and knowledge sharing\nWork closely with our Call Center and Network Operations Center (NOC) teams to escalate and resolve more complex issues.\nDeliver an exceptional customer experience by providing timely, professional, and effective support.\nAssist Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs.\nContinue building your technical skills and telecommunications knowledge through hands-on experience and team collaboration.\nSchedule & Pay\nIn office position, NO remote opportunity.\nThursday-Monday, 8:00am-4:00pm *Please note: This position will follow a Monday–Friday, 8:00am-4:00pm training schedule for the first 90 days.*\nStarting pay: $19/hour, paid bi-weekly\nBenefits (available after 90 days of employment):\n$250 sign on bonus after a successful 90 days of employment!\nPotential $1/hour salary increase after a successful 90 days of employment!\nMedical, dental, vision, life, and disability insurance\nHealth savings account\n401(k) with company match\nPaid time off (PTO)\nPaid holidays\nFree Amplex internet service (if in coverage area)\nEmployee assistance program\nOn-the-job training\nWork-life balance\nExperience/Qualifications\nHigh school diploma or equivalent required.\nProven experience in a help desk or technical support role is preferred.\nKnowledge of computer management and desktop support.\nFamiliarity with computers, networks, and streaming services.\nExcellent communication skills with a focus on customer service.\nAbility to work independently as well as part of a team.\nExperience using ticketing systems is a plus.\nMust be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!\n**We will not accept phone calls regarding application status.**\nJob Type: Full-time\nPay: $19.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nEmployee discount\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nVision insurance\nApplication Question(s):\nAre you located within commuting distance to Luckey, OH?\nThis position is NON remote. Are you comfortable working in an in-office setting?\nThis position will have a 90-day training schedule of Monday–Friday, 8a–4p before transitioning to the regular Thursday-Monday, 8a-4p schedule. Are you able to meet this training requirement?\nWork Location: In person","company":"Amplex Internet","rawCompany":"amplex internet","city":"Luckey","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-05T14:36:16.474Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Are you someone who enjoys solving problems, learning how things work, and helping others? Amplex is looking for a motivated Customer Support Representative who is ready to learn, grow, and build a career in the technology and telecommunications industry.\nNo previous telecom experience? No problem! We provide hands-on training and the support you need to develop your skills while assisting customers with internet, phone, and technology-related questions. You'll gain valuable troubleshooting experience, work alongside knowledgeable team members, and learn how technology keeps our communities connected.\nYour Role\nServe as the first point of contact for customers and employees needing technical support through phone, email, and in-person interactions.\nTroubleshoot and resolve internet, software, hardware, VoIP, and service-related issues.\nIdentify and act on opportunities to sell and/or upgrade customer accounts by recommending service upgrades, Amplex equipment, or discussing additional products and services that meet customer needs.\nDocument troubleshooting steps, solutions, and best practices to help improve internal resources and knowledge sharing\nWork closely with our Call Center and Network Operations Center (NOC) teams to escalate and resolve more complex issues.\nDeliver an exceptional customer experience by providing timely, professional, and effective support.\nAssist Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs.\nContinue building your technical skills and telecommunications knowledge through hands-on experience and team collaboration.\nSchedule & Pay\nIn office position, NO remote opportunity.\nThursday-Monday, 8:00am-4:00pm *Please note: This position will follow a Monday–Friday, 8:00am-4:00pm training schedule for the first 90 days.*\nStarting pay: $19/hour, paid bi-weekly\nBenefits (available after 90 days of employment):\n$250 sign on bonus after a successful 90 days of employment!\nPotential $1/hour salary increase after a successful 90 days of employment!\nMedical, dental, vision, life, and disability insurance\nHealth savings account\n401(k) with company match\nPaid time off (PTO)\nPaid holidays\nFree Amplex internet service (if in coverage area)\nEmployee assistance program\nOn-the-job training\nWork-life balance\nExperience/Qualifications\nHigh school diploma or equivalent required.\nProven experience in a help desk or technical support role is preferred.\nKnowledge of computer management and desktop support.\nFamiliarity with computers, networks, and streaming services.\nExcellent communication skills with a focus on customer service.\nAbility to work independently as well as part of a team.\nExperience using ticketing systems is a plus.\nMust be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!\n**We will not accept phone calls regarding application status.**\nJob Type: Full-time\nPay: $19.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nEmployee discount\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nVision insurance\nApplication Question(s):\nAre you located within commuting distance to Luckey, OH?\nThis position is NON remote. Are you comfortable working in an in-office setting?\nThis position will have a 90-day training schedule of Monday–Friday, 8a–4p before transitioning to the regular Thursday-Monday, 8a-4p schedule. Are you able to meet this training requirement?\nWork Location: In person","datePosted":"2026-08-05T14:36:16.474Z","dateModified":"2026-08-05T14:36:16.474Z","hiringOrganization":{"@type":"Organization","name":"Amplex Internet","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Luckey","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"46bc46e69d47a67dd5ebf91f"},"url":"https://jobsearcher.com/jobs/46bc46e69d47a67dd5ebf91f"}}