{"schemaVersion":"jobsearcher.job.v1","id":"469887e4c2beaa4e841ab8ef","url":"https://jobsearcher.com/jobs/469887e4c2beaa4e841ab8ef","canonicalUrl":"https://jobsearcher.com/jobs/469887e4c2beaa4e841ab8ef","title":"Technical Support Engineer (L1)","description":"IDT is looking for a Technical Support Engineer.\nThe primary role at this position is to proactively monitor and resolve all production alerts within IDT’s Global network.\nAt this role you will:\nProactively monitor all production networks, applications, and services.\nRespond to & resolve alerts/alarms according to standard operating procedures.\nTrack all issues in a ticketing system.\nEscalate alerts/issues to the appropriate Support team and work with Support team towards a timely resolution.\nWork with the following tools: Splunk, New Relic, Grafana, Zabbix, Jira, Slack, etc.\nWe expect you to have:\nExcellent monitoring/troubleshooting skills.\nWorking knowledge of Windows and Linux OS, Networks.\nWorking knowledge of issues/ticket track system.\nGood level of English – B2 or higher.\nBonus points for:\nNew Relic (or Datadog or SolarWinds).\nSplunk or other data log management tools like DynaTrace/Loggly/SumoLogic.\nLinux/Unix - basic knowledge.\nNetworking (basic understanding of BGP, MPLS, OSPF protocols).\nWe are pleased to offer:\nRemote work opportunity!\nB2B Employment ($, gross).\nReally good hardware.\nAn exciting and challenging job with talented people around.\nGreat learning and growth opportunities.\nCompensation for professional training, seminars, and conferences.\nFirst-class English lessons.\nScheduling/ shifts:\n5/2 schedule: 7AM - 3:30PM (GMT+3); 8h shift\nA few words about us:\n\nIDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues.\n\nWe are not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.\n\nWe understand the challenge of being apart from those who matter most. Boss Revolution is our flagship brand. It includes International Calling, Mobile Top Up, and Money Transfer services. It enables people to keep in touch with family and friends around the world as well as to send money to more than 50 countries with low fees and great exchange rates.","company":"Integrateddevicetechnolog","rawCompany":"integrateddevicetechnolog","city":"Wilton","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-15T12:39:27.948Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer (L1)","description":"IDT is looking for a Technical Support Engineer.\nThe primary role at this position is to proactively monitor and resolve all production alerts within IDT’s Global network.\nAt this role you will:\nProactively monitor all production networks, applications, and services.\nRespond to & resolve alerts/alarms according to standard operating procedures.\nTrack all issues in a ticketing system.\nEscalate alerts/issues to the appropriate Support team and work with Support team towards a timely resolution.\nWork with the following tools: Splunk, New Relic, Grafana, Zabbix, Jira, Slack, etc.\nWe expect you to have:\nExcellent monitoring/troubleshooting skills.\nWorking knowledge of Windows and Linux OS, Networks.\nWorking knowledge of issues/ticket track system.\nGood level of English – B2 or higher.\nBonus points for:\nNew Relic (or Datadog or SolarWinds).\nSplunk or other data log management tools like DynaTrace/Loggly/SumoLogic.\nLinux/Unix - basic knowledge.\nNetworking (basic understanding of BGP, MPLS, OSPF protocols).\nWe are pleased to offer:\nRemote work opportunity!\nB2B Employment ($, gross).\nReally good hardware.\nAn exciting and challenging job with talented people around.\nGreat learning and growth opportunities.\nCompensation for professional training, seminars, and conferences.\nFirst-class English lessons.\nScheduling/ shifts:\n5/2 schedule: 7AM - 3:30PM (GMT+3); 8h shift\nA few words about us:\n\nIDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues.\n\nWe are not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.\n\nWe understand the challenge of being apart from those who matter most. Boss Revolution is our flagship brand. It includes International Calling, Mobile Top Up, and Money Transfer services. It enables people to keep in touch with family and friends around the world as well as to send money to more than 50 countries with low fees and great exchange rates.","datePosted":"2026-08-15T12:39:27.948Z","dateModified":"2026-08-15T12:39:27.948Z","hiringOrganization":{"@type":"Organization","name":"Integrateddevicetechnolog","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wilton","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"469887e4c2beaa4e841ab8ef"},"url":"https://jobsearcher.com/jobs/469887e4c2beaa4e841ab8ef"}}