{"schemaVersion":"jobsearcher.job.v1","id":"466dbb7e1463f58757b28a86","url":"https://jobsearcher.com/jobs/466dbb7e1463f58757b28a86","canonicalUrl":"https://jobsearcher.com/jobs/466dbb7e1463f58757b28a86","title":"Enterprise Network Engineer I","description":"Enterprise Network Engineer I (L1)Netsync Managed Services is seeking an Enterprise Network Engineer I (L1) to join our Enterprise Networking team in Houston, TX. This role is ideal for a network professional early in their career who is looking to develop hands-on experience supporting enterprise networking environments.\r\nThe L1 Engineer will focus on initial troubleshooting, monitoring alerts, ticket management, and customer communication, while working closely with senior engineers to resolve more complex issues.\r\nThis position operates within a 24x7 managed services environment supporting enterprise customers across multiple technologies.\r\nKey ResponsibilitiesNetwork Monitoring & Incident Response\r\nMonitor network infrastructure alerts and events using monitoring platforms.\r\nPerform initial troubleshooting of network alerts and incidents.\r\nIdentify and escalate issues requiring deeper engineering expertise.\r\nFollow established runbooks and troubleshooting procedures.\r\nTicket & Case Management\r\nCreate, update, and manage service tickets in accordance with SLA requirements.\r\nDocument troubleshooting steps and resolution details clearly.\r\nEnsure tickets contain accurate technical notes and follow-up updates.\r\nCustomer Support\r\nCommunicate with customers regarding alerts, incidents, and status updates.\r\nAssist customers with basic network troubleshooting requests.\r\nCoordinate with internal engineering teams to resolve issues.\r\nNetwork Operations Support\r\nAssist with configuration validation and basic network changes.\r\nSupport troubleshooting related to:\r\nSwitches\r\nRouters\r\nWireless infrastructure\r\nVPN connectivity\r\nParticipate in internal knowledge sharing and documentation updates.\r\nRequired Qualifications13 years of experience in networking or IT support roles\r\nFoundational understanding of:\r\nTCP/IP\r\nVLANs\r\nRouting and switching\r\nDHCP/DNS\r\nFamiliarity with Cisco, Meraki, or other enterprise networking platforms\r\nExperience working with ticketing systems (Freshdesk, ServiceNow, etc.)\r\nStrong troubleshooting and communication skills\r\nAbility to work effectively in a team environment\r\nPreferred QualificationsCisco CCNA (or actively pursuing)\r\nExperience with network monitoring tools (LogicMonitor, SolarWinds, etc.)\r\nExperience supporting enterprise environments\r\nBasic understanding of firewalls and VPN technologies\r\nAdditional RequirementsParticipation in the on-call rotation is required.\r\nOccasional customer site visits may be required, though these are infrequent and based on business needs.","company":"Netsync Network Solutions","rawCompany":"netsync network solutions","city":"Houston","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:18:33.704Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1241.00","title":"Computer Network Architects","slug":"computer-network-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Enterprise Network Engineer I","description":"Enterprise Network Engineer I (L1)Netsync Managed Services is seeking an Enterprise Network Engineer I (L1) to join our Enterprise Networking team in Houston, TX. This role is ideal for a network professional early in their career who is looking to develop hands-on experience supporting enterprise networking environments.\r\nThe L1 Engineer will focus on initial troubleshooting, monitoring alerts, ticket management, and customer communication, while working closely with senior engineers to resolve more complex issues.\r\nThis position operates within a 24x7 managed services environment supporting enterprise customers across multiple technologies.\r\nKey ResponsibilitiesNetwork Monitoring & Incident Response\r\nMonitor network infrastructure alerts and events using monitoring platforms.\r\nPerform initial troubleshooting of network alerts and incidents.\r\nIdentify and escalate issues requiring deeper engineering expertise.\r\nFollow established runbooks and troubleshooting procedures.\r\nTicket & Case Management\r\nCreate, update, and manage service tickets in accordance with SLA requirements.\r\nDocument troubleshooting steps and resolution details clearly.\r\nEnsure tickets contain accurate technical notes and follow-up updates.\r\nCustomer Support\r\nCommunicate with customers regarding alerts, incidents, and status updates.\r\nAssist customers with basic network troubleshooting requests.\r\nCoordinate with internal engineering teams to resolve issues.\r\nNetwork Operations Support\r\nAssist with configuration validation and basic network changes.\r\nSupport troubleshooting related to:\r\nSwitches\r\nRouters\r\nWireless infrastructure\r\nVPN connectivity\r\nParticipate in internal knowledge sharing and documentation updates.\r\nRequired Qualifications13 years of experience in networking or IT support roles\r\nFoundational understanding of:\r\nTCP/IP\r\nVLANs\r\nRouting and switching\r\nDHCP/DNS\r\nFamiliarity with Cisco, Meraki, or other enterprise networking platforms\r\nExperience working with ticketing systems (Freshdesk, ServiceNow, etc.)\r\nStrong troubleshooting and communication skills\r\nAbility to work effectively in a team environment\r\nPreferred QualificationsCisco CCNA (or actively pursuing)\r\nExperience with network monitoring tools (LogicMonitor, SolarWinds, etc.)\r\nExperience supporting enterprise environments\r\nBasic understanding of firewalls and VPN technologies\r\nAdditional RequirementsParticipation in the on-call rotation is required.\r\nOccasional customer site visits may be required, though these are infrequent and based on business needs.","datePosted":"2026-04-09T08:18:33.704Z","dateModified":"2026-04-09T08:18:33.704Z","hiringOrganization":{"@type":"Organization","name":"Netsync Network Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"466dbb7e1463f58757b28a86"},"url":"https://jobsearcher.com/jobs/466dbb7e1463f58757b28a86"}}