{"schemaVersion":"jobsearcher.job.v1","id":"4617fa8d8ae3c1b9c00f3dbd","url":"https://jobsearcher.com/jobs/4617fa8d8ae3c1b9c00f3dbd","canonicalUrl":"https://jobsearcher.com/jobs/4617fa8d8ae3c1b9c00f3dbd","title":"System Services Representative - Chicago, IL","description":"Introduction\r\nAt IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.\r\nYour role and responsibilities\r\nAs a System Services Representative for MVS Server, you will act under the category of Support as a Service (SaaS) function, providing on-site installation, maintenance, and repair of non-IBM server products. You will deliver technical support and operational services to clients, ensuring a high level of client satisfaction. Your primary responsibilities will include:\r\nPerform On-Site Installation: Install, maintain, and repair non-IBM server products, such as Dell, HP and Lenovo servers, at client sites.\r\nDeliver Technical Support: Provide technical assistance, problem determination, and resolution for client issues related to installation, update, configuration, operations, or performance. Execute Services Activities: Conduct Technical Delivery Assessment, installation planning, account management, and other customized project-based services as required.\r\nCollaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure client satisfaction.\r\nMaintain Technical Certifications: Update Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service for clients.\r\nRequired technical and professional expertise\r\nExposure to Server Products: Familiarity with non-IBM server products, such as Dell, HP and Lenovo servers, including their installation, maintenance, and repair.\r\nBasic Understanding of Operating Systems: Knowledge of operating systems, associated software, and the functions and capabilities of servers.\r\nExperience Working with Technical Tools: Familiarity with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.\r\nExposure to IT Engineering: Basic understanding of information technology engineering concepts, including installation, customization, operation, recovery, and tuning.\r\nFamiliarity with Hybrid Cloud Environments: Basic knowledge of Hybrid Cloud client environments and the ability to provide onsite Infrastructure Services, maintenance, and consultancy.\r\nPreferred technical and professional experience\r\nFamiliarity with IT Service Management: Exposure to IT service management principles and practices, including problem determination, incident management, and service delivery.\r\nKnowledge of Cloud Computing: Basic understanding of cloud computing concepts, including hybrid cloud environments and infrastructure services.\r\nExposure to Data Analytics: Familiarity with data analytics tools and techniques, including data analysis and interpretation.\r\nIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.\r\nJ-18808-Ljbffr","company":"IBM Computing","rawCompany":"ibm computing","city":"Chicago","state":"IL","isRemote":false,"isActive":true,"createdAt":"2026-06-25T00:50:16.267Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"System Services Representative - Chicago, IL","description":"Introduction\r\nAt IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.\r\nYour role and responsibilities\r\nAs a System Services Representative for MVS Server, you will act under the category of Support as a Service (SaaS) function, providing on-site installation, maintenance, and repair of non-IBM server products. You will deliver technical support and operational services to clients, ensuring a high level of client satisfaction. Your primary responsibilities will include:\r\nPerform On-Site Installation: Install, maintain, and repair non-IBM server products, such as Dell, HP and Lenovo servers, at client sites.\r\nDeliver Technical Support: Provide technical assistance, problem determination, and resolution for client issues related to installation, update, configuration, operations, or performance. Execute Services Activities: Conduct Technical Delivery Assessment, installation planning, account management, and other customized project-based services as required.\r\nCollaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure client satisfaction.\r\nMaintain Technical Certifications: Update Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service for clients.\r\nRequired technical and professional expertise\r\nExposure to Server Products: Familiarity with non-IBM server products, such as Dell, HP and Lenovo servers, including their installation, maintenance, and repair.\r\nBasic Understanding of Operating Systems: Knowledge of operating systems, associated software, and the functions and capabilities of servers.\r\nExperience Working with Technical Tools: Familiarity with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.\r\nExposure to IT Engineering: Basic understanding of information technology engineering concepts, including installation, customization, operation, recovery, and tuning.\r\nFamiliarity with Hybrid Cloud Environments: Basic knowledge of Hybrid Cloud client environments and the ability to provide onsite Infrastructure Services, maintenance, and consultancy.\r\nPreferred technical and professional experience\r\nFamiliarity with IT Service Management: Exposure to IT service management principles and practices, including problem determination, incident management, and service delivery.\r\nKnowledge of Cloud Computing: Basic understanding of cloud computing concepts, including hybrid cloud environments and infrastructure services.\r\nExposure to Data Analytics: Familiarity with data analytics tools and techniques, including data analysis and interpretation.\r\nIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.\r\nJ-18808-Ljbffr","datePosted":"2026-06-25T00:50:16.267Z","dateModified":"2026-06-25T00:50:16.267Z","hiringOrganization":{"@type":"Organization","name":"IBM Computing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4617fa8d8ae3c1b9c00f3dbd"},"url":"https://jobsearcher.com/jobs/4617fa8d8ae3c1b9c00f3dbd"}}