{"schemaVersion":"jobsearcher.job.v1","id":"45e7b3aa17edb2dcf3454f49","url":"https://jobsearcher.com/jobs/45e7b3aa17edb2dcf3454f49","canonicalUrl":"https://jobsearcher.com/jobs/45e7b3aa17edb2dcf3454f49","title":"Software Support Analyst","description":"Software Support Analyst\n\nTELCOR Inc, a nationally recognized provider of health care software, is looking for an energetic, focused and motivated team member for the TELCOR Revenue Cycle Management product (RCM) line. Along with the exciting, challenging and rewarding aspects of the position, TELCOR offers the opportunity to branch out of a traditional work setting and into an environment where an individual is valued, encouraged to grow and is a contributor to the future development of the company.\nThis role is not a remote position and does require the employee to work in our office in Lincoln, Nebraska.\nThe Service Analyst is responsible for providing excellent service for all TELCOR customers, both internal and external. Primary responsibilities include providing software support and education for TELCOR’s RCM product line in response to customer inquiries; escalating issues as appropriate, participating in and managing customer and TELCOR projects under supervision.\nAdditional responsibilities include updating and maintaining product specifications; developing, maintaining, and updating processes and procedures; developing and maintaining operational product knowledge; participation in customer version upgrades and subsequent release activities.\nThe ideal candidate will have an understanding of RCM softwares and experience evaluating workflow, analyzing data, testing software, and documenting operating procedures as well as experience providing outstanding customer service.\nRequirements\nMust be well versed in medical terminology; knowledge of healthcare billing preferred\nExperience with workflow analysis, data analysis, testing, documentation of procedures\nExperience with implementation and/or service of health care information systems preferred\nKnowledge of principles and processes for providing customer service\nMust have Bachelor's degree or equivalent relevant experience in lieu of degree\nPC literate - must know Windows® operating system environments and office tools; e.g., Word®, Excel®\nFluent in written and spoken English (North America) language\nParticipate in on-call rotation for RCM service customers\nOccasional travel to customer sites for service activities when required\n\nTELCOR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law.\n\nAll trademarks, service marks, trade names, trade dress, product names and logos appearing herein are the property of their respective owners.\n\nMicrosoft and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.","company":"Telcor7","rawCompany":"telcor7","city":"North Platte","state":"NE","isRemote":false,"isActive":false,"createdAt":"2026-07-18T17:51:57.334Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1253.00","title":"Software Quality Assurance Analysts and Testers","slug":"software-quality-assurance-analysts-and-testers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support Analyst","description":"Software Support Analyst\n\nTELCOR Inc, a nationally recognized provider of health care software, is looking for an energetic, focused and motivated team member for the TELCOR Revenue Cycle Management product (RCM) line. Along with the exciting, challenging and rewarding aspects of the position, TELCOR offers the opportunity to branch out of a traditional work setting and into an environment where an individual is valued, encouraged to grow and is a contributor to the future development of the company.\nThis role is not a remote position and does require the employee to work in our office in Lincoln, Nebraska.\nThe Service Analyst is responsible for providing excellent service for all TELCOR customers, both internal and external. Primary responsibilities include providing software support and education for TELCOR’s RCM product line in response to customer inquiries; escalating issues as appropriate, participating in and managing customer and TELCOR projects under supervision.\nAdditional responsibilities include updating and maintaining product specifications; developing, maintaining, and updating processes and procedures; developing and maintaining operational product knowledge; participation in customer version upgrades and subsequent release activities.\nThe ideal candidate will have an understanding of RCM softwares and experience evaluating workflow, analyzing data, testing software, and documenting operating procedures as well as experience providing outstanding customer service.\nRequirements\nMust be well versed in medical terminology; knowledge of healthcare billing preferred\nExperience with workflow analysis, data analysis, testing, documentation of procedures\nExperience with implementation and/or service of health care information systems preferred\nKnowledge of principles and processes for providing customer service\nMust have Bachelor's degree or equivalent relevant experience in lieu of degree\nPC literate - must know Windows® operating system environments and office tools; e.g., Word®, Excel®\nFluent in written and spoken English (North America) language\nParticipate in on-call rotation for RCM service customers\nOccasional travel to customer sites for service activities when required\n\nTELCOR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law.\n\nAll trademarks, service marks, trade names, trade dress, product names and logos appearing herein are the property of their respective owners.\n\nMicrosoft and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.","datePosted":"2026-07-18T17:51:57.334Z","dateModified":"2026-07-18T17:51:57.334Z","hiringOrganization":{"@type":"Organization","name":"Telcor7","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"North Platte","addressRegion":"NE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"45e7b3aa17edb2dcf3454f49"},"url":"https://jobsearcher.com/jobs/45e7b3aa17edb2dcf3454f49"}}