Manager, Fraud Operations

About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.The problems are high-stakes, data-dense, and unforgiving.We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About The RoleRamp is seeking a Fraud Operations Manager to help build and lead a team of Fraud Operations Specialists responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products, enabling Ramp’s rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking, and planning. You will utilize data and analytics to lead an efficient team, identify opportunities for improvement, prioritize development, and collaborate with cross-functional teams to operationalize policies, develop tools, and infrastructure that best support Ramp’s operations.What You’ll DoManage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right-sized coverage and meeting service level agreements (SLA)Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all productsPartner with Product, Engineering, and Data Science teams to build best-in-class risk tooling to increase operational efficiencyPartner with risk strategy teams to create a closed-loop process to enhance policies and proceduresLeverage data and analytics to evaluate and prioritize solutions to improve operational efficiencyResearch emerging fraud trends to innovate on Ramp's decisioning systems and policiesHelp coordinate and respond to incidents through on-call duties as needed – in addition to customer escalations or sensitive case handlingPartner with Customer Support to educate and create awareness on fraud prevention best practices, identify social engineering attempts, and support customersWhat You NeedMinimum 8 years of experience in risk management, including account takeovers and a broad range of payment-related fraudMinimum 2 years of experience building and managing teamsStrong background in process development and improvementInvestigative and critical thinking skillsExcellent written and verbal communication skillsExperience integrating AI into your daily workExperience within consumer/corporate/small business cards, payments, invoices, lending, or related industriesNice to HavesExperience with Regulation E, NACHA & Visa Core rules and regulationsExperience with Zendesk and RetoolExperience in high-growth startupsBenefits (for U.S.-based Full-time Employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $10,000 per year)Parental LeaveUnlimited AI token usagePet insuranceCentralized home-office equipment ordering for all employeesHealth and Wellness stipendIn-office perks: lunch, snacks, drinks, and moreBudget for intra-office travelRelocation support to NYC or SF (as needed)Referral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other NoticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.Ramp Applicant Privacy Notice