Inbound Setter Manager

Why WarriorBabe?At WarriorBabe, we believe in the power of dedication and personal growth. You'll be surrounded by a vibrant team that shares your passion for fitness and helping women flourish. Together, we are on a mission to transform lives and create a community that thrives on empowerment.Our MissionHelp 100,000 women regain their personal power and feel confident in their skin.About the RoleAt WarriorBabe, we are building a world‐class sales organization rooted in conviction, operational excellence, accountability, and deep care for the women we serve. We are looking for someone capable of building structure, consistency, performance, and culture inside one of the most important functions of the business: inbound lead conversion and implementation.The Inbound Setter Manager will serve as the direct leader of WarriorBabe's inbound setter team and report directly to the Chief People Officer & Co‐Owner. This individual will be responsible for team performance, operational consistency, scheduling oversight, coaching and development, accountability systems, communication standards, and scaling the inbound setting department alongside senior leadership. This is not a passive management role. This role requires ownership, decisiveness, emotional intelligence, operational rigor, and the ability to lead a high‐performance team in a fast‐paced remote environment.Core ObjectiveBuild and lead a highly efficient, accountable, customer‐first inbound setter team capable of scaling without operational bottlenecks, performance ambiguity, or burnout. This role exists to create structure, enforce standards, improve conversion performance, and rebuild the inbound setting function into a scalable and sustainable system.The Inbound Setter Manager will collaborate heavily with the Sales Operations Manager, Closer Manager, leadership team, operations department, recruiting, HR, and tech teams to ensure inbound performance and team infrastructure evolve alongside business growth.Key ResponsibilitiesTeam Leadership & Performance ManagementDirectly lead and manage the inbound setter team on a daily basisCoach, mentor, and develop setters through ongoing performance management and accountabilityFacilitate all daily setter huddles with structure, intention, and performance focusConduct regular one‐on‐one performance conversations with team membersReview and analyze daily, weekly, and monthly performance trendsHold team members accountable to KPIs, scheduling standards, communication expectations, and operational consistencyIdentify high performers, growth opportunities, coaching gaps, and role misalignment quickly and objectivelyBuild a culture rooted in ownership, professionalism, urgency, consistency, and belief in the WarriorBabe missionScheduling, Calendar Oversight & Team AvailabilityMaintain oversight of all inbound setter scheduling and calendar coverageEnsure implementation calendars are staffed appropriately to support inbound lead flow and ad spend demandsCreate and enforce clear scheduling expectations and availability standardsEliminate operational bottlenecks caused by poor calendar management or inconsistent setter coverageMonitor capacity planning and scaling needs as business demands evolvePartner with leadership to ensure inbound team staffing supports company growthSuccess Looks Like:Consistent and predictable calendar coverageReduced burnout through sustainable scheduling practicesAd spend no longer constrained by setter availabilityImproved efficiency and utilization across the inbound teamCoaching, Training & DevelopmentDevelop and maintain onboarding and ramp plans for all new inbound settersImplement a standardized coaching and training cadence across the teamConduct targeted call reviews tied directly to performance trends and KPIsEnsure setters execute implementation and inbound calls with confidence, structure, empathy, and efficiencyProtect top performers from unnecessary over‐coaching while providing structured remediation support where neededContinuously improve team capability through feedback, training systems, and operational refinementSuccess Looks Like:Faster onboarding and ramp timelinesNarrowed performance gaps across team membersImproved inbound conversion consistencyTraining systems that are proactive rather than reactivePerformance Accountability & ReportingReinstate and maintain a stats‐driven accountability cultureReview all end‐of‐day (EOD) and end‐of‐week (EOW) reports and tracking consistentlyEnsure setters fully understand, track, and take ownership of their numbersIdentify trends in:Show ratesScheduling consistencyBooking performanceCall efficiencyLead handling and follow‐up behaviorCreate visibility and reporting standards for leadership reviewSuccess Looks Like:Clear visibility into team performance at all timesObjective accountability standardsFaster identification and correction of performance gapsConsistent operational reporting across the inbound divisionProcess Improvement, SOPs & Operational ExcellenceBuild, refine, and maintain SOPs for all inbound setter operationsDaily setter responsibilitiesScheduling expectationsCommunication practicesPerformance trackingCRM managementCall flow standardsPartner with Sales Operations and leadership teams to improve workflows, systems, automations, and operational efficiencyRoute major SOP or structural changes through Sarah for alignment across the broader revenue organizationMaintain organization and operational clarity inside CRM systems and workflowsSuccess Looks Like:Clear operational standards and documentationReduced dependency on tribal knowledgeCleaner team communication and cross‐functional alignmentScalable systems that support future growthCollaborate with HR and leadership on inbound setter recruiting initiativesParticipate in recruiting, interviewing, and talent evaluationHelp define and maintain the ideal inbound setter profile, including:CoachabilityReliabilityOperational disciplineProduct convictionCulture alignmentSupport rapid scaling and backfilling initiatives as business demands requireMake recommendations regarding promotions, role changes, remediation plans, or exitsSuccess Looks Like:Strong inbound talent pipelineReduced turnover through better hiring alignmentTeam growth without operational chaosHigher quality team performance overallCross‐Functional CollaborationWork closely with:Closer ManagerOperations TeamEnsure inbound processes align effectively with closer workflows and overall customer journeySupport operational initiatives that improve the full sales pipeline from lead acquisition through customer onboardingQualificationsProven leadership experience managing remote sales, setter, customer success, or high‐performance operational teamsStrong understanding of inbound sales processes, KPIs, scheduling management, and conversion performanceExceptional communication, coaching, and accountability skillsHighly organized with strong operational awareness and attention to detailComfortable making decisive leadership recommendationsAbility to manage multiple priorities in a fast‐paced scaling environmentExperience with CRM systems, reporting dashboards, and remote communication toolsAlignment with WarriorBabe's mission, standards, and customer‐first philosophyAdditional Requirements & ExpectationsThis is not a traditional 9–5 leadership role. The Inbound Setter Manager must be willing to operate in a fast‐paced, revenue‐driven environment where team performance and customer experience extend across a 7‐day work week.Candidates should expect a workload averaging approximately 40–50+ hours per week, including evenings and weekends as business needs require.This role requires high visibility, responsiveness, urgency, and leadership presence across the inbound sales organization.Must have prior experience directly managing and developing an inbound setter team.Must understand lead quality management, including identifying and disqualifying poor or irrelevant leads appropriately.Must have experience collaborating closely with Sales Leadership and/or Closer Management to improve conversion performance and overall pipeline efficiency.Ideal candidates are highly metrics‐driven, operationally strong, emotionally intelligent, and comfortable leading through accountability and performance standards.Familiarity with HubSpot and sales CRM management is strongly preferred.A passion for fitness, wellness, coaching, and/or women‐focused transformation services is highly preferred.Ideally seeking a U.S.-based domestic candidate due to operational collaboration requirements and leadership availability expectations.Leadership ExpectationsLeads with conviction and accountabilityOperates proactively, not reactivelyCan balance empathy with high standardsIs deeply solution‐orientedThrives in fast‐moving environmentsUnderstands that culture and performance must coexistBelieves in building world‐class teams, not maintaining average onesThis individual will play a major role in shaping the future structure, performance, and scalability of WarriorBabe's inbound sales organization.Base salary range: approximately $70,000–$85,000 annually, dependent upon experience, leadership background, and demonstrated performance capability.Additional monthly bonus opportunities tied directly to inbound team revenue generation and performance metrics.On‐target earnings (OTE) expected to scale into the $100,000–$150,000+ annual range as team size, operational infrastructure, and revenue performance continue to grow (first 30‐90 days).Full Benefits: Medical, Dental and Vision + 401k with Employer Match#J-18808-Ljbffr