{"schemaVersion":"jobsearcher.job.v1","id":"459e7b620d485000c590145e","url":"https://jobsearcher.com/jobs/459e7b620d485000c590145e","canonicalUrl":"https://jobsearcher.com/jobs/459e7b620d485000c590145e","title":"BOCC Controller","description":"Transdev in Fairfax County is hiring a Bus Operations Call Center Controller. The BOCC Controller oversees day-to-day and timely communication with our bus operators and supervisors in the field. We are seeking customer service-oriented professionals who are dedicated to safety and being the eyes on the road for our operators.\n\nCBA Position:\n\nPosition Subject to Collective Bargaining Agreement:\n\nStarting pay $28.25 /hr\n\nBenefits include:\n\nVacation : applicable after 1 year of service\n\nPaid Sick Leave: 5 days.\n\nVacation time after 1 year\n\nMedical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.\n\nThe BOCC Controller coordinates and disseminates information to Operators, Supervisors and other pertinent staff involved in helping to provide on-time service of buses on routes. The BOCC Controller uses a GPS CAD/AVL system to proactively manage the day-to-day on the road operations of transit service delivered by Transdev.\n\nRESPONSIBILITIES:\n\nProvides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.\n\nPro-actively intervenes, using all available resources, to ensure that the safest high-quality service is provided.\n\nCollaborates with the local Transdev operating divisions and the Client regarding; service. interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.\n\nMake documentation in various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.\n\nDocuments and refers disciplinary actions to BOCC Supervisor as directed by manager to include: verbal counseling, written counseling, written work rule violation notices, etc.\n\nDocuments and refers commendations to BOCC Manager.\n\nResolves disputes and concerns raised by employees.\n\nHandle multiple tasks accurately and effectively in a fast-paced environment.\n\nOther duties as required including cross training in various roles.\n\nQUALIFICATIONS:\n\nSome college preferred.\n\n3 years’ experience in heavy radio or dispatch preferred. Preferably in a transit environment.\n\nExperience in computer databases and MS Word software required.\n\nMust be able to work on multiple tasks simultaneously.\n\nMust be able to communicate instructions and directions in an extremely busy environment.\n\nAbility to quickly analyze a situation and provide an effective solution is essential.\n\nAbility to work under stressful situations essential.\n\nKnowledge of service area.\n\nKnowledge of or ability to learn working systems of coaches a must.\n\nMust be able to communicate in written form.\n\nKnowledge of two-way radio systems is essential.\n\nAbility to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.\n\nTravel requirement (as a percent):","company":"Transdev","rawCompany":"transdev","city":"Fairfax Station","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-19T21:04:51.844Z","occupations":[{"code":"53-3052.00","title":"Bus Drivers, Transit and Intercity","slug":"bus-drivers-transit-and-intercity"},{"code":"33-9094.00","title":"School Bus Monitors","slug":"school-bus-monitors"},{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"}],"industries":[{"code":"485113","title":"Bus and Other Motor Vehicle Transit Systems","slug":"bus-and-other-motor-vehicle-transit-systems"},{"code":"485210","title":"Interurban and Rural Bus Transportation","slug":"interurban-and-rural-bus-transportation"},{"code":"485111","title":"Mixed Mode Transit Systems","slug":"mixed-mode-transit-systems"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"BOCC Controller","description":"Transdev in Fairfax County is hiring a Bus Operations Call Center Controller. The BOCC Controller oversees day-to-day and timely communication with our bus operators and supervisors in the field. We are seeking customer service-oriented professionals who are dedicated to safety and being the eyes on the road for our operators.\n\nCBA Position:\n\nPosition Subject to Collective Bargaining Agreement:\n\nStarting pay $28.25 /hr\n\nBenefits include:\n\nVacation : applicable after 1 year of service\n\nPaid Sick Leave: 5 days.\n\nVacation time after 1 year\n\nMedical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.\n\nThe BOCC Controller coordinates and disseminates information to Operators, Supervisors and other pertinent staff involved in helping to provide on-time service of buses on routes. The BOCC Controller uses a GPS CAD/AVL system to proactively manage the day-to-day on the road operations of transit service delivered by Transdev.\n\nRESPONSIBILITIES:\n\nProvides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.\n\nPro-actively intervenes, using all available resources, to ensure that the safest high-quality service is provided.\n\nCollaborates with the local Transdev operating divisions and the Client regarding; service. interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.\n\nMake documentation in various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.\n\nDocuments and refers disciplinary actions to BOCC Supervisor as directed by manager to include: verbal counseling, written counseling, written work rule violation notices, etc.\n\nDocuments and refers commendations to BOCC Manager.\n\nResolves disputes and concerns raised by employees.\n\nHandle multiple tasks accurately and effectively in a fast-paced environment.\n\nOther duties as required including cross training in various roles.\n\nQUALIFICATIONS:\n\nSome college preferred.\n\n3 years’ experience in heavy radio or dispatch preferred. Preferably in a transit environment.\n\nExperience in computer databases and MS Word software required.\n\nMust be able to work on multiple tasks simultaneously.\n\nMust be able to communicate instructions and directions in an extremely busy environment.\n\nAbility to quickly analyze a situation and provide an effective solution is essential.\n\nAbility to work under stressful situations essential.\n\nKnowledge of service area.\n\nKnowledge of or ability to learn working systems of coaches a must.\n\nMust be able to communicate in written form.\n\nKnowledge of two-way radio systems is essential.\n\nAbility to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.\n\nTravel requirement (as a percent):","datePosted":"2026-08-19T21:04:51.844Z","dateModified":"2026-08-19T21:04:51.844Z","hiringOrganization":{"@type":"Organization","name":"Transdev","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fairfax Station","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"459e7b620d485000c590145e"},"url":"https://jobsearcher.com/jobs/459e7b620d485000c590145e"}}