Quality Commission Trainer - Financial Clearance Unit

General InformationPress space or enter keys to toggle section visibilityWork Location: Los Angeles, CA, USAOnsite or RemoteFlexible HybridWork ScheduleMonday - Friday, 9:00am-5:30pm PSTPosted Date02/19/2026Salary Range: $31.51 - 62.64 HourlyEmployment Type2 - Staff: CareerDurationIndefiniteJob #29101Primary Duties and ResponsibilitiesPress space or enter keys to toggle section visibilityUnder the general supervision of the manager and Financial Clearance Unit senior leadership, the Quality Commission Trainer will be responsible for:Evaluating and providing supportive and constructive feedback to UCLA's Financial Clearance Unit on the Quality Reviews (QRs) they perform for representativesEnsure that supervisors are performing consistent and accurate QRs across all units and ensuring representatives receive consistent and fair reviews and supervisors provide tangible, data driven feedbackSupport department training efforts for new staff members, maintain training materials, identify and fill training gaps to ensure high quality work, and provide quality review coverage to supervisors with; answering busy phone system; sending out comprehensive trending reportsIn-depth knowledge and understanding of health plan benefit coverage levels/authorization information; assisting in pre-registration for the appropriate clinics; verifying insurance billing addresses; photocopying; faxing; sorting mail; and special projects as assignedAssist with training desk staff on CareConnect (Missing Registration and Insurance Verification) work flow process and other applicable needsExcellent customer service is provided to patients, faculty/staff, including outside vendors, insurance company representatives and registration representativesNote: This posted position is 1 of 1 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions.Salary Range: $31.51 - $62.64/HourlyJob QualificationsPress space or enter keys to toggle section visibilityWe're seeking a flexible, customer-focused, detail-oriented individual with:Minimum two years in medical registration, billing, insurance processing or financial counseling required, preferably in a healthcare ambulatory department setting.In-depth knowledge of insurance plans (e.g., CPT, ICD-1, HMO, PPO, Medicare, Medicaid/MediCal, Workman's Compensation, etc.)Demonstrated knowledge of insurance authorization and verification processSkill in analyzing information, problems, situations, practices, and procedures; identify patterns and tendencies, formulate logical and objective conclusions, and recognize alternatives and their implicationsAbility to read and interpret documents such as training manuals, patient care referrals, authorizations, payor contracts, coverage to determine financial responsibility, benefits, and one-time agreementsAbility to write routine reports and correspondence. Ability to effectively present information in one-on-one and small group situations to supervisors, patients, patient's family and other employees of organization.Ability to accept and carry out oral instructions accurately and work independently as well as a part of a team within a demanding environmentAbility to prioritize work, handle multiple tasks to completion and make decisions on which course to follow for a particular situationSkill in speaking clearly and distinctly using appropriate vocabulary and grammar; telephone manners to handle heavy phone work with courtesy and tactAbility to work independently and follow through on assignments with minimal direction and supervisionAbility to adapt and implement frequently changing proceduresKnowledge of medical terminology and the ability to distinguish different exams and medical diagnosesKnowledge and familiarity with the Department and Hospital computer systems, including pre-registration and insurance verification procedures in the appropriate computer systemAs a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.Current/former UC employees are subject to a personnel file review.