{"schemaVersion":"jobsearcher.job.v1","id":"457ebf2763142e5a1c9eb48d","url":"https://jobsearcher.com/jobs/457ebf2763142e5a1c9eb48d","canonicalUrl":"https://jobsearcher.com/jobs/457ebf2763142e5a1c9eb48d","title":"Google CCAI Technical Project Manager","description":"Position: Google CCAI Technical Project Manager Location: WA, IL, NY, TX, AR, NC, RI, CT, TN, NJ, AZ, WI, CA, PA, GA, MD, IALong Term Contract· Lead end-to-end delivery of large-scale Contact Center Transformation programs, from strategy, planning, and roadmap definition through deployment and operational stabilization.· Independently manage project scope, requirements, schedules, risks, dependencies, budgets, and stakeholder communications across multiple workstreams.· Drive implementation and modernization initiatives involving Google CCAI, Dialogflow CX/ES, Agent Assist, CCAI Insights, IVR, telephony, chat, and analytics platforms.· Lead the technical design and deployment of AI-powered customer experiences, including conversational AI, virtual agents, self-service journeys, and intelligent routing solutions.· Engage directly with senior client leadership (Directors, VPs, CIOs, and Business Executives), providing strategic guidance and positioning technology investments against business outcomes.Required Qualifications· 10+ years of Technical Project/Program Management experience.· Hands-on technical expertise in Contact Center technologies - Google CCAI· Strong understanding of AI/ML, Conversational AI, IVR, Omnichannel Customer Experience, and Contact Center Operations.· Experience managing enterprise-scale cloud transformation programs on GCP or other hyperscale platforms.","company":"Transcend Softech","rawCompany":"transcend softech","city":"Brooklyn","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-10-06T06:07:39.264Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Google CCAI Technical Project Manager","description":"Position: Google CCAI Technical Project Manager Location: WA, IL, NY, TX, AR, NC, RI, CT, TN, NJ, AZ, WI, CA, PA, GA, MD, IALong Term Contract· Lead end-to-end delivery of large-scale Contact Center Transformation programs, from strategy, planning, and roadmap definition through deployment and operational stabilization.· Independently manage project scope, requirements, schedules, risks, dependencies, budgets, and stakeholder communications across multiple workstreams.· Drive implementation and modernization initiatives involving Google CCAI, Dialogflow CX/ES, Agent Assist, CCAI Insights, IVR, telephony, chat, and analytics platforms.· Lead the technical design and deployment of AI-powered customer experiences, including conversational AI, virtual agents, self-service journeys, and intelligent routing solutions.· Engage directly with senior client leadership (Directors, VPs, CIOs, and Business Executives), providing strategic guidance and positioning technology investments against business outcomes.Required Qualifications· 10+ years of Technical Project/Program Management experience.· Hands-on technical expertise in Contact Center technologies - Google CCAI· Strong understanding of AI/ML, Conversational AI, IVR, Omnichannel Customer Experience, and Contact Center Operations.· Experience managing enterprise-scale cloud transformation programs on GCP or other hyperscale platforms.","datePosted":"2026-10-06T06:07:39.264Z","dateModified":"2026-10-06T06:07:39.264Z","hiringOrganization":{"@type":"Organization","name":"Transcend Softech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"457ebf2763142e5a1c9eb48d"},"url":"https://jobsearcher.com/jobs/457ebf2763142e5a1c9eb48d"}}